Virtual Visits

Virtual visits let you see a healthcare provider from anywhere, with a wide range of benefits:

• You can talk to a healthcare provider face-to-face when you have a concern.
• It’s quick and convenient to get the diagnosis or treatment you need for a variety of conditions.
• It can prevent a trip to urgent care or the ER.
• You can even get a prescription sent to your pharmacy, when appropriate.
• A family member, caregiver or translator can join you.
• Scheduled virtual visits allow you to see your provider for a follow-up visit online, instead of making another trip to the doctor.

Virtual Visits On-Demand or Express Care Virtual Visits: You don’t need an appointment. You’ll be connected to a provider who can help you with any number of common healthcare concerns. These on-demand virtual visits are available for patients ages 2 and up, although adults must accompany patients 17 and under during their visits.

Express care virtual visits are available to patients in Ohio, Florida and Nevada, during the following hours:

Regular Hours:

• Monday — Friday: 7 a.m. — 8 p.m. (ET)
• Saturday — Sunday: 7 a.m. — 7 p.m. (ET)

Holidays:

• Thanksgiving: 8 a.m. — 12 p.m. (ET)
• Christmas Eve: 8 a.m. — 4 p.m. (ET)
• Christmas Day: Closed (ET)
• New Years Eve: 8 a.m. — 4 p.m. (ET)
• New Years Day: 8 a.m. — 4 p.m. (ET)

Commonly treated conditions include:

• Allergies (seasonal).
• Asthma.*
• Back strains and sprains.*
• Common cold.
• Cough.
• COVID-19 screening.
• Flu (influenza).
• Minor burns or lacerations.
• Painful urination (dysuria).**
• Pink eye (conjunctivitis).
• Rashes.
• Sinus infections (acute sinusitis).
• Upper respiratory illness.
• UTIs (urinary tract infections).**
• Yeast infections.**

* Adults only.
** Women and adults assigned female at birth (AFAB) only.

Scheduled Virtual Visit: This is an appointment with your primary care physician or specialist that’s scheduled in advance — like a regular in-person appointment. These are usually follow-up visits. But scheduled visits are also used before and after surgery, for pregnancy and infant well-checks, pre-visit information sessions, medication reviews, genetic counseling, infectious disease visits before traveling and more.

As part of our ongoing commitment to bringing you the most personalized experience, we also offer virtual primary care visits to patients who reside in Ohio. They’re a convenient way to get consistent, continuing care with a team of healthcare providers that know you and your long-term healthcare needs. You’ll find appointment options on Monday through Friday from 8 a.m. to 5 p.m. Availability varies, but you can often schedule a virtual primary care appointment as soon as the next day.

Book your virtual primary care visit today:

• Use MyClevelandClinic® from your smartphone or computer to log into your MyChart account.
• On your desktop? You can click Schedule an Appointment from your menu. Then select Virtual Primary Care from your options.
• Using your smartphone? You can click on Appointments on your homepage. Then pick Schedule an Appointment. Finally, select Virtual Primary Care from your options.

FAQs