U.S. Travelers
Whether you live in Northeast Ohio or are traveling to Cleveland Clinic from out of state, our Medical Concierge team is here to help you prior to your arrival.
After your medical appointment is scheduled, our patient representatives can help with any additional arrangements including:
- Sharing hotel or lodging options in Cleveland.
- Sharing options for transportation to and from the airport and hospital.
- Making interpreter arrangements for appointments.
- Coordinating multiple medical appointments for one stay.
You can also find parking, lodging and transportation information in the Cleveland area here.
Contact Medical Concierge
- Phone: 216.445.5580.
- Email: medicalconcierge@ccf.org.
- Schedule an appointment: Online Appointment Request.
If you wish to book travel arrangements you can do so by contacting American Express Global Business Travel directly. This full-service travel bureau offers airline, lodging and car rental reservations.
American Express Global Business Travel
Hours: Monday - Friday, 8 a.m. - 4:30 p.m.
Phone: 216.444.2564
Email: GBTCLINICTRAVEL@AMEXGBT.COM
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International Travelers
Patients
Are you a patient traveling from outside your home country to visit a Cleveland Clinic facility?
Our in-country representatives and Global Patient Services Department helps international patients and their families throughout the world.
In-Country Representatives
Cleveland Clinic international representatives are located throughout the world to help patients and medical professionals connect with Cleveland Clinic.
Global Patient Services
Located within our Cleveland Clinic facilities, our Global Patient Services coordinators, interpreters and financial counselors are available to help:
- Schedule medical appointments.
- Make hotel or lodging arrangements in Cleveland.
- Arrange ground transportation to and from the airport and hospital.
- Provide an interpreter.
- Offer financial counseling.
To learn more or make an appointment, contact Global Patient Services
- Visit: Global Patient Services.
- Phone: +1.216.444.6404.
- Schedule an appointment: Online Appointment Request.
Medical professionals
Are you a physician or healthcare professional interested in learning more about the opportunities available to collaborate with Cleveland Clinic? Our Global Health Center offers education, consulting, telehealth and career opportunities for medical professionals around the globe.
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Plan Your Own Trip
Plan your own trip by contacting American Express Global Business Travel directly. This full-service travel bureau offers airline, lodging and car rental reservations.
American Express Global Business Travel
Hours: Monday - Friday, 8 a.m. - 4:30 p.m.
Phone: 216.444.2564
Email: GBTCLINICTRAVEL@AMEXGBT.COM
If you do not wish to use the American Express Global Business Travel service and would rather make your own arrangements our Medical Concierge team is available to share with you the lodging and travel options available in the Cleveland area.
Contact Medical Concierge
- Phone: 216.445.5580.
- Email: medicalconcierge@ccf.org.
- Schedule an appointment: Online Appointment Request.
Traveler Emergency Program
Global MedAssist Program
To meet the increased demand for high-level medical care and consultations for international travelers, Cleveland Clinic offers the Global MedAssist Program (GMAP). Developed in collaboration with telemedicine pioneer VIGILINT, GMAP provides you 24/7/365 medical assistance anytime, anywhere in the world.
This distance health collaboration is a patient-first offering, designed to augment your existing health insurance with on-demand full spectrum care through a single point of contact. GMAP leverages Cleveland Clinic’s global network of physicians and specialists and VIGILINT’s highly specialized emergency physicians and emergency preparedness experts, who provide global travelers a 24/7 solution through a medical concern.
The foundation of GMAP is our 24/7 Medical Operations Center. One call to the Medical Operations center and the seamless network of care begins. No matter the scale of the healthcare issue or where you are in the world, GMAP offers immediate access to viable and reputable healthcare providers who deliver comprehensive individualized healthcare solutions.
GMAP’s innovative telemedicine technology provides you:
- Advanced medical management, including 24/7 access to translators in over 100 languages.
- Pre-travel medical evaluation from VIGILINT physicians and secure electronic storage of your medical health record.
- Review and recommendations of current vaccinations based on your unique travel itinerary.
- Comprehensive, itinerary-specific medical contingency plans detailing medical threat, vulnerability, probability and consequence assessments with guidance to prevent and protect you from illness and injury.
- Detailed evaluation of local medical services and facilities for any proactive emergency medical management you may need.
- Aeromedical evacuation services, coordinating all aspects of evacuation to your hospital of choice with assured ongoing access to VIGILINT and Cleveland Clinic physicians for post-travel related illnesses and continued communication with your primary care physician to ensure complete continuity of care.
Learn more about the Global MedAssist Program offered by Cleveland Clinic.
Patient story
The last thing you expect to happen on vacation is a medical emergency but that's exactly what happened to Tara during her recent vacation to Hanoi Vietnam. When Tara's minor strep throat became a severe one-in-a-million case she relied on VIGILINT and Cleveland Clinic's GMAP program. Tara and her travel companion discuss the terrifying ordeal and how the GMAP program saved her life.
