The Office of Patient Experience supports several Human Resources initiatives to integrate an exceptional employee experience with a world class patient experience.
Research conducted by the Gallup organization has shown a strong correlation between overall employee engagement and patient satisfaction.
In the name of empathy, patient satisfaction and employee engagement, Cleveland Clinic Experience was introduced in 2010 to continue building a strong base of engaged and committed caregivers who are dedicated to fulfilling Cleveland Clinic’s mission of putting Patients First.
Cleveland Clinic Experience is an enterprise-wide initiative developed to enhance and transform the culture at Cleveland Clinic by integrating exceptional employee and patient experiences.
This formula was used to identify the initiative: Exceptional Employee Experience + World Class Patient Experience = Cleveland Clinic Experience.
The objectives of Cleveland Clinic Experience are to provide an opportunity for all caregivers to align themselves with Cleveland Clinic’s mission, values, expected service behaviors, Respond with H.E.A.R.T.® service recovery model and serving leadership principles in order to put Patients First and deliver World Class Care.
Cleveland Clinic Experience, our cultural transformation, is now part of new caregiver, nursing and resident orientations and is an integral part of the performance management process.
Learn more about Cleveland Clinic Experience