Appointments

866.320.4573

Request an Appointment

Questions

800.223.2273

Contact us with Questions

Expand Content

Main Campus

View HCAHPS scores from the last publicly reported period as well as our recent performance.

Overall Hospital Ratings and Recommendation

These are summary questions at the end of the HCAHPS survey asking patients to rate the hospital on a scale of 0-10, 0 being worst and 10 being best. On this chart we display the percentage of patients providing a 9 or 10 rating.

A second summary question asks patients if they would recommend the hospital to friends and family using this scale:

Definitely Yes | Probably Yes | Probably No | Definitely No

Results are displayed as the percent of patients responding ā€˜Definitely Yes.ā€™

Overall Hospital Rating
% 9 & 10

* HCAHPS results displayed are unadjusted for patient mix
** National Average data are displayed for the most recent publicly reported results available for all hospitals in the United States, published by the Centers for Medicare and Medicaid Services (CMS) at www.hospitalcompare.hhs.gov

Would Recommend Hospital
% Definitely Yes

* HCAHPS results displayed are unadjusted for patient mix
** National Average data are displayed for the most recent publicly reported results available for all hospitals in the United States, published by the Centers for Medicare and Medicaid Services (CMS) at www.hospitalcompare.hhs.gov

Nurse Communication
% Always

These results represent feedback from three separate survey questions asking patients how often nurses:

  • Treated them with Courtesy and Respect
  • Listened Carefully to them
  • Explained things in a way they could understand

Results are grouped into one composite score based on the percent of patients responding ‘Always.’

* HCAHPS results displayed are unadjusted for patient mix
** National Average data are displayed for the most recent publicly reported results available for all hospitals in the United States, published by the Centers for Medicare and Medicaid Services (CMS) at www.hospitalcompare.hhs.gov

Doctor Communication
% Always

These results represent feedback from three separate survey questions asking patients how often doctors:

  • Treated them with Courtesy and Respect
  • Listened Carefully to them
  • Explained things in a way they could understand

Results are grouped into one composite score based on the percent of patients responding ‘Always.’

* HCAHPS results displayed are unadjusted for patient mix
** National Average data are displayed for the most recent publicly reported results available for all hospitals in the United States, published by the Centers for Medicare and Medicaid Services (CMS) at www.hospitalcompare.hhs.gov

Medication Communication
% Always

These results represent feedback from two separate survey questions asking patients about new medications given to them during their hospital stay:

  • Purpose for new medications explained
  • Side effects described

Results are grouped into one composite score based on the percent of patients responding ‘Always.’

* HCAHPS results displayed are unadjusted for patient mix
** National Average data are displayed for the most recent publicly reported results available for all hospitals in the United States, published by the Centers for Medicare and Medicaid Services (CMS) at www.hospitalcompare.hhs.gov

Pain Management
% Always

These results represent feedback from two separate survey questions asking patients about pain management while in the hospital:

  • How often was your pain well controlled?
  • How often did the hospital staff do everything they could to help you with your pain?

Results are grouped into one composite score based on the percent of patients responding ‘Always.’

* HCAHPS results displayed are unadjusted for patient mix
** National Average data are displayed for the most recent publicly reported results available for all hospitals in the United States, published by the Centers for Medicare and Medicaid Services (CMS) at www.hospitalcompare.hhs.gov

Staff Responsiveness
% Always

These results represent feedback from two separate survey questions asking patients about help they needed during their stay:

  • Getting help as soon as wanted after pressing the call button
  • Getting help as soon as wanted to use the restroom

Results are grouped into one composite score based on the percent of patients responding ‘Always.’

* HCAHPS results displayed are unadjusted for patient mix
** National Average data are displayed for the most recent publicly reported results available for all hospitals in the United States, published by the Centers for Medicare and Medicaid Services (CMS) at www.hospitalcompare.hhs.gov

Discharge Process
% Yes

These results represent feedback from two separate survey questions asking patients about the discharge process:

  • Staff verified patient will have help needed after leaving the hospital
  • Patient received written instructions regarding symptoms or health problems to monitor after leaving the hospital

Results are grouped into one composite score based on the percent of patients responding ‘Yes.’

* HCAHPS results displayed are unadjusted for patient mix
** National Average data are displayed for the most recent publicly reported results available for all hospitals in the United States, published by the Centers for Medicare and Medicaid Services (CMS) at www.hospitalcompare.hhs.gov

Cleanliness
% Always

These results represent patient feedback about the cleanliness of their room and bathroom throughout their stay. Results are displayed as the percent of patients responding ‘Always.’

* HCAHPS results displayed are unadjusted for patient mix
** National Average data are displayed for the most recent publicly reported results available for all hospitals in the United States, published by the Centers for Medicare and Medicaid Services (CMS) at www.hospitalcompare.hhs.gov

Quiet at Night
% Always

These results represent patient feedback about noise levels at night throughout their stay. Results are displayed as the percent of patients responding ‘Always.’

* HCAHPS results displayed are unadjusted for patient mix
** National Average data are displayed for the most recent publicly reported results available for all hospitals in the United States, published by the Centers for Medicare and Medicaid Services (CMS) at www.hospitalcompare.hhs.gov