Cleveland Clinic 2025 Notice of Non-Discrimination
Cleveland Clinic (https://my.clevelandclinic.org/) and its affiliated entities comply with applicable laws and do not discriminate on the basis of race, color, culture, ethnicity, national origin (including limited English proficiency and primary language), age, disability, religion, socioeconomic status, sex (including but not limited to sex characteristics, intersex traits, pregnancy or related conditions, sexual orientation, gender identity, and sex stereotypes), or manner of payment. Cleveland Clinic and its affiliated entities do not exclude people or treat them differently in any health programs and/or activities operated by Cleveland Clinic and its affiliated entities because of race, color, culture, ethnicity, national origin (including limited English proficiency and primary language), age, disability, religion, socioeconomic status, sex (including but not limited to sex characteristics, intersex traits, pregnancy or related conditions, sexual orientation, gender identity, and sex stereotypes), or manner of payment.
Cleveland Clinic and its affiliated entities provide, free of charge, reasonable modifications for individuals with disabilities, and appropriate auxiliary aides and services and language assistance to enable individuals to have an equal opportunity to access the health programs and/or activities operated by Cleveland Clinic and its affiliated entities. Such modifications, auxiliary aides and services and language assistance may include:
- Qualified interpreters (including ASL interpreter services).
- Information in other formats (i.e., audio, accessible electronic formats, other formats).
- Information written in other languages.
If you need interpreter or other communication related services, please contact Cleveland Clinic Global Patient Services Dispatch at 1-833-858-1813 or 216-445-7044. If you require other reasonable modifications due to a disability, please contact Cleveland Clinic’s Section 1557 Coordinator at:
Cleveland Clinic Ombudsman Department
Attn: Section 1557 Coordinator
9500 Euclid Avenue, A-50
Cleveland, Ohio 44195
Telephone: 1-800-223-2273
Fax: (216) 445-6086
Email: 1557Coordinator@ccf.org
Webpage: https://my.clevelandclinic.org/departments/patientexperience/depts/office-patient-experience/ombudsman
You cannot be denied medical treatment, provided different medical treatment or required to accept medical treatment on the basis of a disability. Cleveland Clinic and its affiliates shall reasonably accommodate service animals, approved mobility devices, and provide other reasonable accommodations to allow you to access Cleveland Clinic health programs and/or activities. You cannot be retaliated against for exercising these rights.
If you believe that Cleveland Clinic or one of its affiliated entities has failed to provide appropriate modifications, auxiliary aides and services and language assistance services or discriminated in another way on the basis of race, color, national origin (including limited English proficiency and primary language), age, disability, or sex (including but not limited to sex characteristics, intersex traits, pregnancy or related conditions, sexual orientation, gender identity, and sex stereotypes), you can file a grievance with Cleveland Clinic’s Section 1557 Coordinator in the Ombudsman Department, using the contact information above. You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Cleveland Clinic Ombudsman Department is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services via any of the following:
- Email: OCRComplaint@hhs.gov
- Phone: Toll-free at 1-800-368-1019, TDD: 1-800-537-7697
- OCR Complaint Portal: ocrportal.hhs.gov/ocr/smartscreen/main.jsf
- USPS at:
Centralized Case Management Operations
U.S. Department of Health and Human Services
200 Independence Avenue, S.W.
Room 509F HHH Bldg.
Washington, D.C. 20201
Notice of Availability of Language Assistance Services and Auxiliary Aids and Services
ENGLISH: ATTENTION: Free language assistance services are available to you. Appropriate auxiliary aids and services to provide information in accessible formats are also available free of charge. Call 1-833-858-1813 (TTY: 711) or speak to your provider.
Spanish: ATENCIÓN: Si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística. También están disponibles de forma gratuita ayuda y servicios auxiliares apropiados para proporcionar información en formatos accesibles. Llame al 1-833-858-1813 (TTY: 711) o hable con su proveedor.
French Creole: ATANSYON: Si w pale Kreyòl Ayisyen, gen sèvis èd aladispozisyon w gratis pou lang ou pale a. Èd ak sèvis siplemantè apwopriye pou bay enfòmasyon nan fòma aksesib yo disponib gratis tou. Rele nan 1-833-858-1813 (TTY: 711) oswa pale avèk founisè w la.
Chinese (simplified): 备注：您可获得免费的语言协助服务。还可免费提供适当的辅助工具和服务，以无障碍格式提供信息。请致电1-833-858-1813 (TTY: 711)或咨询您的医疗服务提供者。
Chinese (traditional): 注意：您可獲得免費的語言協助服務。同時也免費提供適當的輔助和服務，讓您以無障礙方式獲得資訊。請致電1-833-858-1813（聽語障專線：711）或與您的醫療服務提供者洽談。
Vietnamese: LƯU Ý: Nếu bạn nói tiếng Việt, chúng tôi cung cấp miễn phí các dịch vụ hỗ trợ ngôn ngữ. Các hỗ trợ dịch vụ phù hợp để cung cấp thông tin theo các định dạng dễ tiếp cận cũng được cung cấp miễn phí. Vui lòng gọi theo số 1-833-858-1813 (Người khuyết tật: 711) hoặc trao đổi với người cung cấp dịch vụ của bạn.
Tagalog: PAALALA: Kung nagsasalita ka ng Tagalog, magagamit mo ang mga libreng serbisyong tulong sa wika. Magagamit din nang libre ang mga naaangkop na auxiliary na tulong at serbisyo upang magbigay ng impormasyon sa mga naa-access na format. Tumawag sa 1-833-858-1813 (TTY: 711) o makipag-usap sa iyong provider.
French: ATTENTION : Si vous parlez Français, des services d'assistance linguistique gratuits sont à votre disposition. Des aides et services auxiliaires appropriés pour fournir des informations dans des formats accessibles sont également disponibles gratuitement. Appelez le 1-833-858-1813 (TTY : 711) ou parlez à votre fournisseur.
Nepali:ध्यानदिनुहोस्:तपाईंकालागिभाषासहायतासेवाहरूनिःशुल्कउपलब्धछन्।पहुँचयोग्यढाँचामाजानकारीप्रदानगर्नउपयुक्तसहायकसहायतारसेवाहरूपनिनि:शुल्कउपलब्धछन्।1-833-858-1813 (TTY: 711)माकलगर्नुहोस्वाआफ्नोप्रदायकसँगकुरागर्नुहोस्।
Portuguese: ATENÇÃO: Serviços gratuitos de de assistência linguística estão disponíveis para você. Ajudas e serviços auxiliares apropriados para fornecer informações em formatos acessíveis também estão disponíveis gratuitamente. Ligue para 1-833-858-1813 (TTY: 711) ou fale com seu médico.
Arabic:تنبيه: إذا كنت تتحدث اللغة العربية، فستتوفر لك خدمات المساعدة اللغوية المجانية. كما تتوفر وسائل مساعدة وخدمات مناسبة لتوفير المعلومات بتنسيقات يمكن الوصول إليها مجانا. اتصل على الرق م - 1-833-858 1813 (TTY: 711) أو تحدث إلى مقدم الخدمة
Russian: ВНИМАНИЕ: Если вы говорите на русский, вам доступны бесплатные услуги языковой поддержки. Соответствующие вспомогательные средства и услуги по предоставлению информации в доступных форматах также предоставляются бесплатно. Позвоните по телефону 1-833-858-1813 (TTY: 711) или обратитесь к своему поставщику услуг.
German: ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlose Sprachassistenzdienste zur Verfügung. Entsprechende Hilfsmittel und Dienste zur Bereitstellung von Informationen in barrierefreien Formaten stehen ebenfalls kostenlos zur Verfügung. Rufen Sie 1-833-858-1813 (TTY: 711) an oder sprechen Sie mit Ihrem Provider.
Korean: 주의: [한국어]를사용하시는경우무료언어지원서비스를이용하실수있습니다.이용가능한형식으로정보를제공하는적절한보조기구및서비스도무료로제공됩니다. 1-833-858-1813 (TTY: 711)번으로전화하거나서비스제공업체에문의하십시오.
Italian: ATTENZIONE: se parli Italiano, sono disponibili servizi di assistenza linguistica gratuiti. Sono inoltre disponibili gratuitamente ausili e servizi ausiliari adeguati per fornire informazioni in formati accessibili. Chiama l'1-833-858-1813 (TTY: 711) o parla con il tuo fornitore.
Polish: UWAGA: Osoby mówiące po polsku mogą skorzystać z bezpłatnej pomocy językowej. Dodatkowe pomoce i usługi zapewniające informacje w dostępnych formatach są również dostępne bezpłatnie. Zadzwoń pod numer 1-833-858-1813 (TTY: 711) lub porozmawiaj ze swoim dostawcą.
Serbian: PAŽNJA: Besplatne usluge jezičke pomoći su vam na raspolaganju. Odgovarajuća pomoćna sredstva i usluge za pružanje informacija u dostupnim formatima su takođe dostupni besplatno. Pozovite 1-833-858-1813 (TTY: 711) ili razgovarajte sa svojim pružaocem usluga.
Croatian: PAŽNJA: Dostupne su vam besplatne usluge jezične pomoći. Odgovarajuća pomoćna pomagala i usluge za pružanje informacija u pristupačnim formatima također su dostupni besplatno. Nazovite 1-833-858-1813 (TTY: 711) ili razgovarajte sa svojim pružateljem usluga.
Japanese: 注：日本語を話される場合、無料の言語支援サービスをご利用いただけます。アクセシブル（誰もが利用できるよう配慮された）な形式で情報を提供するための適切な補助支援やサービスも無料でご利用いただけます。1-833-858-1813（TTY: 711）までお電話ください。または、ご利用の事業者にご相談ください。
