Frequently Asked Questions regarding your transplant and our transplant center:
Is there anything I should do while I am still home?
Yes, there are several important things we ask patients to take care of before they leave home for the transplant center. Make sure that you have complied with any pre-certification or second surgical opinion policies required by your health insurance carrier or employer. Please contact your insurance or employer for pre-admission instructions as soon as possible.
Be sure to advise the person making your hospital reservation and the Patient Access Services Department interviewer if pre-admission certification is required. When you have your pre-admission interview, we will take down all the necessary information then.
You may choose to use Cleveland Clinic's Dial Express pre-registration service, which expedites your interview on the day of your Cleveland Clinic visit. Call 216.445.7377 or 800.223.2273 ext. 57377 within 48 hours of your admission.
Back to Top
Does Cleveland Clinic accept Medicare Assignments?
Yes. As of April 1, 1990, all Cleveland Clinic physicians accept Medicare assignments for fees and services covered by Medicare B (medical insurance). Patients are still responsible for the annual deductible and 20 percent copayment.
Accepting assignment significantly reduces patients’ out-of-pocket expenses.
Back to Top
How do I get to Cleveland Clinic Transplant Center?
Please call our automated direction line at 216.444.9500. If you are arriving at the Cleveland Hopkins airport, it is approximately 40 minutes away; Burke Lakefront airport is approximately 20 minutes away.
Locations and Directions
Back to Top
Where should I go when I arrive at Cleveland Clinic campus?
For a routine hospital admission, please come to the main entrance of Cleveland Clinic, which is located on Clinic Drive, near the intersection of Euclid Avenue and E. 93rd Street. Please check in at Desk H10 in the hospital lobby.
Back to Top
Where should I park at the transplant center?
The closest parking garage to Cleveland Clinic is the Euclid Avenue Parking Garage. One entrance is on Euclid Avenue, between E 93rd. Street (Clinic Drive) and E. 96th Street. If you are being driven to the transplant center you may have your driver bring you to the hospital’s main entrance in Clinic Drive, before the car is parked. Wheelchairs are available at the hospital entrance. There is no charge for parking on the days of admission, discharge or surgery.
Back to Top
What kind of hospital rooms are available?
May I request a specific room beforehand?
Cleveland Clinic has semi-private and private rooms. For some patients, we also offer the Founders Suites (G71), which are elegant suites with their own food service. There is an extra charge for a private room or one of the Founders Suites. We make every effort during admission to provide you with the type of room you desire. However, it is not possible to guarantee a specific accommodation beforehand, because room assignment is based on availability on the day of admission.
Back to Top
Do all rooms at the transplant center have a telephone and television?
Yes. A telephone and color television are provided with all rooms. There is a small daily fee for these services. You will know your telephone number when you check in your room.
Back to Top
What hotels are near the transplant center?
Cleveland Clinic offers two lodging alternatives for out-of- town families and friends of patients admitted to our hospital. The Intercontinental Hotel provides full-service elegance. The Cleveland Clinic Guesthouse is just one block away from the hospital. It offers an economical alternative for overnight or long-term stays. Some rooms have kitchenettes. For reservations for either hotel, call 877.707.8999.
The Alcazar Hotel, located in Cleveland Heights, provides economical long-term lodging. For reservations call 216.321.5400.
Parents of pediatric and adolescent patients may stay at the economically priced Ronald McDonald House, an independently run home-away-from-home, only a short distance from the Cleveland Clinic campus. For reservations, call 216.229.5758.
A Cleveland Clinic shuttle bus runs between the Guesthouse and Cleveland Clinic buildings, including the Omni Hotel and the Ronald McDonald House.
If you need additional information on hotels in the area near the transplant center, contact a Guest Advisor at 216.445.9573 or 216.445.2638.
Back to Top
What should I bring or not bring with me to the transplant center?
Please bring a supply of all prescription medications you are taking; pajamas or nightgown if you prefer to wear your own; a bathrobe and slippers; toothbrush, toothpaste, razor and other personal hygiene supplies. We ask that all nail polish, nail tips, wraps and gels be removed before your arrival because the nurses may need to check your nails to monitor your oxygen level. If you wear contact lenses, please bring a pair of eyeglasses with you too.
Please leave all jewelry and valuables (even items of sentimental value) at home. It is best to leave credit cards and large amounts of cash at home.
Be sure to bring all your health insurance identification cards with you to the transplant center. This is the best way to make sure we have the correct information necessary to bill your insurance company.
Back to Top
Do you provide special services for people with disabilities?
Yes. We provide a number of special services for hospitalized patients with disabilities. These include sign language, interpreters, closed captioned TV converters and portable teletype equipment. During the admission procedure, please let our Registrars know if you need any of these services, and we will do our best to provide them at the transplant center.
Back to Top
Is smoking allowed in the transplant center?
No. Cleveland Clinic has a strong commitment to all our patients’ and employees’ good health. To keep the environment smoke-free, there is no smoking in patients’ rooms or within any building on campus. There are designated smoke areas off hospital grounds.
Back to Top