Susan L. Collier, DNP, RN, CNS, NEA-BC, is vice president of nursing and chief nursing officer for Cleveland Clinic’s Hillcrest Hospital. She is a highly motivated and intuitive leader with strengths in human relations, serving leadership, organizational and program development, project management and creative problem solving, which have served her well throughout her career. With a history of building strong partnerships and focusing on strategic relations, some of Collier’s career successes include the creation of a hospital-wide nursing congress and the reduction of nurse vacancy rates by 50 percent.
Collier has received many professional honors throughout her career, including recognition as one of the “Best of the Best” nurses by The Plain Dealer in 2001, and a recipient of the Lifetime Achievement Award by the Northeast Ohio Nursing Initiative of The Center for Health Affairs in 2013. Having special interests in critical care, case management, nurse empowerment and patient safety, she belongs to numerous professional associations and actively participates on many councils and committees. Collier has been a nurse for more than 35 years, working for Cleveland Clinic as well as Meridia Huron Hospital and Meridia South Pointe Hospital before the organizations became part of the Cleveland Clinic health system in 1997.
- D.N.P., Case Western Reserve University, Cleveland, Ohio, 2014
- Johnson & Johnson-Wharton Fellows Program in Management for Nurse Executives, Wharton School and Leonard Davis Institute of Health Economics, University of Pennsylvania, Philadelphia, Pennsylvania, 2003
- M.S. in Nursing Case Management, Ursuline College, Pepper Pike, Ohio, 2000
- B.S.N., Cleveland State University, Cleveland, Ohio, 1986 (cum laude)
- Diploma, Huron Road Hospital School of Nursing, East Cleveland, Ohio, 1977
- B.A. in English, Cleveland State University, Cleveland, Ohio, 1976
- Board Certified Advanced Nurse Executive (NEA-BC), American Nurses Credentialing Center
- Clinical Nurse Specialist – Case Management
Collier is a service-oriented leader with a track record of proven success in many imperative nursing functions, including nursing operations, management and leadership. With strengths in creative problem solving, she effectively overcomes challenges, utilizes resources, and devises solutions to meet established objectives and drive high-quality outcomes. She has fulfilled many leadership positions throughout her career, including four nurse manager positions, multiple director positions, interim chief operating officer for Cleveland Clinic South Pointe Hospital and associate chief nursing officer of care management for Cleveland Clinic health system.
Collier’s clinical expertise lies within the areas of intensive care and intensive care step-down, neurological critical care, dialysis, and medical/surgical nursing.
Collier is a supporter of ongoing learning, and as a devoted mentor, she has brought hands-on, real-world experience to numerous registered nurses pursuing their Master’s of Science in Nursing degrees. She has also spent much one-on-one time with individual nurses working to complete their Bachelor’s of Science in Nursing education. Additionally, Collier briefly taught students at both Ursuline College, in Pepper Pike, Ohio, and Malone College, in Canton, Ohio, on the topics of case management and the challenges of the chief nursing officer role.
Research, Publications & Presentations
From commencement speeches to poster presentations and more, Collier enjoys presenting on various healthcare and nursing topics. She has given presentations on executive rounding, good music to prevent errors (medication use safe improvement committee), new models in intensive care unit design and more, and has been published in Heart & Lung and the Journal of Heart and Lung Transplantation.
View a selection of her work.
Albert NM, Collier S, Sumodi V, Wilkinson S, Hammel J, Vopat L, Willis C, Bittel B. Nurses’ knowledge of heart failure education principles. Heart & Lung. 2002; 31: 102-112.
Albert NM, Sumodi V, Wilkinson S, Vopat L, Willis C, Bittel B, Collier S, Hammel JP. Heart failure: are nurses providing patients with optimal education of self-care principles? Journal of Heart and Lung Transplantation. 2001; 20: 244.
“HCAHPS Domain Solutions” at the Patient Experience Empathy/Innovation Summit, Cleveland Clinic, Cleveland, Ohio; May 20, 2013.
“Productivity Reporting to Manage Labor Costs and Improve Organization Performance,” and “Continuous Improvement in Healthcare: a Roadmap for Transformation” at the Cleveland Clinic, Cleveland, Ohio; November 2012.
“Executive Rounding” at the Patient Experience Forum, Cleveland Clinic, Cleveland, Ohio; October 2011.
“New Models in ICU Design: Transformation and Tactics; Teamwork and Tradeoffs” at the National Symposium on Healthcare Design, Las Vegas, Nevada; September 22, 2004.
“One Hospital’s Experience with Advanced Technology to Enhance Information and Communication” at the Healthcare Solutions: Linking Innovation & Excellence, Center for Health Affairs, NEONI, et al, Cleveland, Ohio; October 2003. [poster presentation]
“Good MUSIC to prevent errors: medication use safe improvement committee” at the 37th ASHP (American Society of health-System Pharmacists) mid-year clinical meeting, Atlanta, Georgia; 2002. [poster presentation]
“Self-extubation and use of sedation in continuously ventilated patients: a preliminary case-control study in two community hospital ICUs” at the Project Impact 6th Annual Conference, Society of Critical Care Medicine, San Francisco, California; February 9, 2001. [poster presentation]
- Member, American Organization of Nurse Executives
- Member, Ohio Organization of Nurse Executives
- Member, Greater Cleveland Organization of Nurse Executives
- Member, Ohio Organization of Advanced Practice Nurses
- Member, Northeast Ohio Nursing Initiative, Center for Health Affairs
- Member, American Association of Critical Care Nursing
- Past-member, Leadership Lake County
- Sigma Theta Tau International Honor Society of Nursing
Honors & Awards
- Distinguished Alumni Award, Cleveland State University, 2013
- Lifetime Achievement Award, Northeast Ohio Nursing Initiative of The Center for Health Affairs, 2013
- ‘Best of the Best’ Nurse Recognition, Cleveland Plain Dealer, 2001
- Outstanding Academic Achievement, Ursuline College, 2000
- Runner-up, Rochester Institute of Technology/USA Today Quality Cup for Stress Test Performance Improvement Team, 1999
- Scholarship Recipient, Elizabeth Husni Memorial Scholarship, Meridia Health System, 1998
- Woman of Professional Excellence, YWCA of Cleveland, Greater Cleveland Women of Achievement, 1997
- Employee of the Year, Customer Service Excellence, Meridia Health System, 1995
- Nursing Honor Society, Cleveland State University Department of Nursing, 1987
- Excellence in Clinical Nursing, Cleveland State University Department of Nursing, 1986
- Academic Achievement, Huron Road Hospital Nurses Alumni Association, 1977
- Throughout Collier’s tenure as chief nursing officer, she has led Cleveland Clinic’s South Pointe and Hillcrest Hospitals in receipt of the following honors:
- Baby Friendly designation, Cleveland Clinic Hillcrest Hospital, World Health Organization, 2012
- Get with the Guidelines® - Stroke Gold Plus (Silver Plus) and recognition on the Target: Stroke Honor Roll, Cleveland Clinic Hillcrest Hospital, American Heart Association, 2012
- President’s Quality Award, Nurse Recruitment and Retention, Cleveland Clinic South Pointe Hospital, 2002
- President’s Quality Awards for CHF Performance Improvement, Stress Test Performance Improvement and Specialty Bed Utilization, Cleveland Clinic South Pointe Hospital, 1998
Cleveland Clinic Hillcrest Hospital
6780 Mayfield Road
Mayfield Heights, Ohio 44124