Cleveland Clinic's Patient Financial Services Department promises to make the billing process as easy as possible. We want to make sure you receive the full benefits of your insurance coverage as well as consideration under our financial assistance programs, if applicable.
We offer:
- Combined Billing Statement
Cleveland Clinic is one of the few hospitals in the area that sends a combined billing statement. This means that we bill for both doctor services and the use of the hospital and equipment on the same statement.
- Billing Directly to Insurance Providers
Before we bill you, we bill your insurance provider, including Medicare and Medicaid, and any secondary insurance providers. At the same time, we will send you monthly billing statements so you are aware of any insurance activity. The statement will show that the balance is pending with insurance.
- Billing Statements in Plain Language
You will receive easy-to-understand billing statements showing the most current balance owed by your insurance provider as well as any balance due from you. You will receive a statement every month until all payments are made, either by the insurance company or by you.
- World-class Customer Service and Financial Counseling
Our billing representatives are happy to answer your billing questions and help with payment issues. Our billing representatives also can help you apply for financial assistance programs, including the Cleveland Clinic's financial assistance program. Patients who don't speak English may request an interpreter. Remember, if you have questions, please call us. We're here to help.
How You Can Help
At Cleveland Clinic, we are committed to making the billing process as patient-friendly as possible. Here are some ways you can help the billing process go smoothly:
- Please give us complete health insurance information when you check in for your appointment.
In addition to insurance cards and authorization forms, we may ask for a driver's license or other identification. If you have been seen at Cleveland Clinic before, let us know if your personal or insurance information has changed since your last visit.
- Please understand and follow the requirements of your health plan.
Be sure to know your benefits, obtain proper authorization for services, submit referral or claim forms, or fill out a coordination of benefits form, if necessary. Also, know that many insurance plans require patients to pay a co-payment or deductible amount that may be due at the time of registration, at the time of service or discharge from the hospital. You are responsible for paying co-payments required by your insurance provider, and Cleveland Clinic is responsible for collecting co-payments. Please come to your appointment prepared to make your co-payment.
- Please respond promptly to any requests from your insurance provider.
Insurance benefits are the result of your contract with your insurance company. We are a third-party to those benefits and may need your help with your insurance. If your insurance provider has not paid us after a reasonable time (usually 60 days after billing) and has not responded to our attempts to resolve payment on your behalf, the amount owed may become your responsibility.
- If you have a balance due on a bill, please make timely payments.
It is important you pay “what you owe now” as noted on your billing statement. Do not wait for your insurance company to pay “pending” balances.
- Call us if you have any questions or concerns about a bill.
Billing representatives are available by calling 216.445.6249 or toll-free 866.621.6385 Mon.-Fri., between 8 a.m.-5 p.m.
