Ease the billing process and learn about easy bill-pay options and financial assistance
We know that hospital bills and health insurance claims can be confusing.
To help you prepare for your visit and to understand your financial obligations, we have created a brochure, which includes the following information:
- Financial review services
- Pre-registration services
- Physician referrals as they relate to billing
- Patient out-of-pocket financial obligations
- Tips to assuring a smooth billing process
Download insurance and billing process brochure.
Contact us
Have customer service billing inquiries?
We are available to answer questions weekdays 8 a.m.-5 p.m.:
Patient Financial Services Department
216.445.6249
Toll-free 866.621.6385
More information:
Financial Assistance Program
Know that you will be treated with dignity and respect every step of the way, regardless of your ability to pay. At Cleveland Clinic, all patients deserve world-class care. Learn about our Financial Assistance Program.
Hospital Charges
The State of Ohio requires that hospitals provide a list of charges on their websites. View hospital charges.
Billing Process
Learn more about billing. Visit the Patient Financial Services Department website.
Online Bill Payment
Quick Pay allows patients to pay their Cleveland Clinic hospital bill online using MasterCard, Visa, American Express, Discover or electronic check through the MyAccount website.
Access online bill payment information.
Need more information about online bill payment? View the FAQ for Quick Pay.
Example Bill
See an example bill with definitions of the information.
Billing Concerns? Attend Our Free Forums
Perhaps you're scheduled for surgery, with questions about pre-certification or out-of-pocket expenses. Or you don't understand your insurance coverage or statement. If you're retiring, you may wonder about Medicare and supplemental coverage. Attend a billing & insurance forum.
Payment Options
At Cleveland Clinic, we will work with you to settle your financial responsibilities. We take all major credit cards and electronic checks. If you are unable to pay your balance, we will evaluate you for government programs and Cleveland Clinic’s charity care program. If you do not qualify for any of these programs, we can offer you a 3-month interest free payment plan or a loan program through US Bank. Contact us at 216-445-6249 for more details.
