During Your Visit

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During your visit, you will be treated with respect, understanding and empathy by our medical staff and clinical teams. More than 2,700 of the world’s best physicians provide compassionate patient care in a group practice setting.

While you are at Cleveland Clinic, we can:

  • Provide a Patient Service Coordinator to schedule medical appointments
  • Provide an interpreter for language assistance
  • Assist with hospital admissions and follow-up medical visits
  • Ensure patients understand instructions from physicians
  • Provide information on local activities for your family
  • Update estimates of cost of services
  • Assist with finances and billing
  • Assist with online access to MyChart®

Please let your Patient Service Coordinator know your flight information. He/She will send a car to pick you up at the airport and take you to your hotel.

Global Patient Services is located on the third floor of the InterContinental Hotel on Cleveland Clinic's main campus and can be entered from the Skyway. The office is open from 7:30 a.m. - 5 p.m. Please come to Global Patient Services an hour before your first appointment. (Depending on your schedule, we may instruct you to come the day before.) A Patient Service Coordinator will register you and answer any questions you may have. Then, you will meet with a Financial Counselor. If you have not already paid, you will submit payment for your healthcare costs by your preferred method.

If you need one, you will meet your interpreter/escort who will assist you through all Cleveland Clinic appointments.

During your downtime, we encourage you to explore Cleveland. We will gladly arrange for transportation and guide you and your family to area museums, shopping centers, places of worship, and events. Learn more about Cleveland.

Religious Needs

Cleveland Clinic does everything we can to give you and your family peace of mind. This includes providing services to help fulfill your spiritual needs. Let our Patient Service Coordinator connect you with our pastoral and spiritual counselors. They assist patients and their families of various faith groups.

Chaplains available at Cleveland Clinic include*:

  • Priests (Catholic and Eastern Orthodox)
  • Pastors (Protestant and Non-denominational)
  • Rabbis
  • Imams

*Special requests for ministers of faith groups not represented in the Department are handled adhering to Health Insurance Portability and Accountability Act (HIPAA) regulations.

Cleveland Clinic offers the following places of worship on campus:

  • Non-denominational chapel
  • Muslim Prayer Room
  • Labyrinth on the Rooftop

Learn more about our spiritual support services.

Special Meals

Cleveland Clinic will strive to meet whatever dietary needs you may have. We will make every effort to accommodate your personal or cultural preferences. If you have specific food allergies, please inform your Patient Services Coordinator. We offer the following foods:

  • Kosher
  • Vegan
  • Vegetarian
  • Gluten-free
  • Allergen-free
  • Low-salt
  • Low-fat
  • Heart healthy

Learn more about Cleveland Clinic dining.

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