The 4th Annual Patient Experience: Empathy and Innovation Summit
May 19-21, 2013
Intercontinental Hotel & Conference Center, Cleveland
Patient Experience: A Key Differentiator
Patient experience has emerged as a dynamic issue for healthcare CEOs, physicians, and industry leaders. No provider can afford to offer anything less than the best clinical, physical and emotional experience to patients and families. As patients become savvier, they judge healthcare providers not only on clinical outcomes, but also on their ability to be compassionate and deliver excellent, patient-centered care.
The Patient Experience: Empathy and Innovation Summit is a three-day, multidisciplinary conference devoted to exploring patient experience as a key differentiator essential to the future of healthcare delivery.
The target audience for this Summit includes the following roles:
- Patient Experience Stakeholders and Advocates
- Chief Executive Officers
- Chief Experience Officers and Coordinators
- Chief Nursing Officers, Directors and Managers
- Healthcare Executives
- Marketing Directors and Managers
- Provider Institutions
- Professional Societies
- Quality Customer Service Professionals
- Third Party Payors
The Summit will feature expert panel discussions about the national patient experience movement, providing participants from all disciplines the opportunity to identify shared challenges and inspire innovative solutions to help transform the patient experience and elevate customer satisfaction as a competitive differentiator.
The third Patient Experience: Empathy and Innovation Summit was held on May 20-22, 2012 at the Intercontinental Hotel & Conference Center in Cleveland. There was an overwhelming response to this event, sponsored by the Office of Patient Experience and our premier sponsor, Johnson & Johnson Health Care Systems. More than 750 people attended the 2012 Empathy and Innovation Summit. Attendees came from 34 states, 27 countries and 284 hospitals, healthcare systems and businesses.
In addition to our attendees, we also thank Johnson & Johnson Health Care Systems, Inc. (Premier Sponsor), Medical Mutual of Ohio and Press Ganey (Platinum Sponsors), and RL Solutions (Gold Plus Sponsor) for their tremendous support.