The 3rd Annual Patient Experience: Empathy and Innovation Summit
May 20-22, 2011
Intercontinental Hotel & Conference Center, Cleveland
Patient Experience: A Key Differentiator
The Empathy and Innovation Summit is a three-day, multidisciplinary conference devoted to exploring patient experience as a key differentiator that is essential to the future of healthcare delivery. The Summit's unique format provides a specialty track for healthcare social media experts and a special agenda for nurses on Sunday, May 22. View the complete agenda.
Expert Panelists
The Summit features expert panel discussions about the national patient experience movement. The Summit provides participants from all disciplines the opportunity to identify shared challenges and inspire innovative solutions that will transform the patient experience and elevate customer satisfaction as a competitive differentiator.
2011 Summit
The second Patient Experience Summit: Transforming Healthcare through Empathy and Innovation was held on May 22-24, 2011 at the Intercontinental Hotel & Conference Center in Cleveland. There was an overwhelming response to this event, sponsored by the Office of Patient Experience in partnership with GE, with more than 700 attendees. Attendees came from all over the country, from California to Maine, as well as from Abu Dhabi and Canada. Read more about the 2011 Summit.
