“HCAHPS Domain Solutions” at the Patient Experience Empathy/Innovation Summit, Cleveland Clinic, Cleveland, Ohio; May 20, 2013.
“Productivity Reporting to Manage Labor Costs and Improve Organization Performance,” and “Continuous Improvement in Healthcare: a Roadmap for Transformation” at the Cleveland Clinic, Cleveland, Ohio; November 2012.
“Executive Rounding” at the Patient Experience Forum, Cleveland Clinic, Cleveland, Ohio; October 2011.
“New Models in ICU Design: Transformation and Tactics; Teamwork and Tradeoffs” at the National Symposium on Healthcare Design, Las Vegas, Nevada; September 22, 2004.
“One Hospital’s Experience with Advanced Technology to Enhance Information and Communication” at the Healthcare Solutions: Linking Innovation & Excellence, Center for Health Affairs, NEONI, et al, Cleveland, Ohio; October 2003. [poster presentation]
“Good MUSIC to prevent errors: medication use safe improvement committee” at the 37th ASHP (American Society of health-System Pharmacists) mid-year clinical meeting, Atlanta, Georgia; 2002. [poster presentation]
“Self-extubation and use of sedation in continuously ventilated patients: a preliminary case-control study in two community hospital ICUs” at the Project Impact 6th Annual Conference, Society of Critical Care Medicine, San Francisco, California; February 9, 2001. [poster presentation]