Thousands of patients each year travel to Cleveland Clinic from every state in the nation and more than 80 countries around the world. Global Patient Services is a full-service department dedicated to meeting the needs and requirements of both out-of-state and international patients who receive their care at Cleveland Clinic and Cleveland Clinic Florida.
The National Center and the International Center, which make up Global Patient Services, provide facilitated access to appointments and professional services. Like the concierge at a fine hotel, the trained, expert concierge staff of Global Patient Services is available to assist out-of-state and international patients before, during and after their stay in Cleveland. Whether you need to be here for a day or a month, our staff will help arrange travel (with airline discounts when available) and hotel accommodations, provide interpreters for all clinical appointments, accompany you to your medical appointments, arrange any necessary transportation from your hotel, and direct you to restaurants, car rental and other services or activities that you or your family members may desire.
After you have returned home, our staff is available to help coordinate follow-up appointments, facilitate communications with your Cleveland Clinic physicians and answer any nonmedical questions that you might have.
U.S. Patients (outside of Ohio)
If you are from the United States but outside of Ohio and would like more information about the medical concierge service, please call 800.223.2273, ext. 55580, weekdays between 8 a.m. and 5 p.m. (EST). You also can visit clevelandclinic.org/HA and click on “U.S. Patients” or email your questions to medicalconcierge@ccf.org.
International Patients
If you are a patient from outside the United States and would like more information about the International Center’s services, please call 800.884.9551. You also can visit clevelandclinic.org/HA and click on “International Patients” or email your questions to clevelandclinicgps@ccf.org.
Helping You Choose Quality Healthcare
Cleveland Clinic offers online information to help our patients make informed decisions about their healthcare options. You’ll find outcomes books on more than 30 medical and surgical specialties that explain the latest treatments and show our results for many different procedures and surgeries. You’ll also find information on the criteria most often used to measure quality in healthcare, as well as details about the regulatory agencies accrediting Cleveland Clinic.
Find information on more than 900 health topics – including listings for support groups and clinical trials
Obtaining a Second Opinion from Home
With MyConsult, our electronic medical second opinion service, you can obtain a personal and confidential consultation from a Cleveland Clinic expert from anywhere in the world. All information you submit online is secure and confidential and can be read only by you and Cleveland Clinic.
You will need your credit card number and a copy of your medical records before you begin, and you will be required to send this information to Cleveland Clinic in the United States.
Follow these steps to obtain a consultation:
Please note: Once you have selected the “MyConsult Remote Second Medical Opinion” information link, we suggest reading through each of the “Topics to review before starting” in order to gain a thorough understanding of the online medical second opinion service and process. Please pay special attention to the “Frequently Asked Questions,” which cover our service in depth. Once you have read through each of the topics, the process of registering should be simplified for you.
Next Steps:
- Select “Click Here to Register” (No Social Security number needed for international patients)
- Complete the seven-step Request for Second Opinion process
- Submit your medical records and consent forms
You will receive your second opinion within approximately 10 business days after your medical record is received at Cleveland Clinic. We’ll send you an email when your opinion is ready for review online, and we will mail you a hard copy of the physician’s medical second opinion report approximately one week after the consultation is complete.
If you require additional information, please contact us by phone at 800.223.2273, ext 43223, or 216.444.3223 or by email at eclevelandclinic@ccf.org.
Hotel Accommodations on the Cleveland Clinic Campus
The InterContinental Hotel and Bank of America Conference Center features 300 luxury guestrooms, including 29 suites, two lounges, a fitness center, and two specialty restaurants.
The Cleveland Clinic Guesthouse offers 232 large guestrooms with special furnishings and amenities designed for extended stays.
The InterContinental Suites Hotel offers 163 beautifully appointed suites that include a living room, dining area, microwave and refrigerator.
For reservations at any of these facilities, call 216.707.4100 or toll-free 877.707.8999. Out-of state patients from the United States also may call 800.223.2273, ext. 55580. Patients outside of the United States may call 216.444.6404 for assistance.
Visit Us Online
Global Patient Services website – clevelandclinic.org/HA – reflects the strength and diversity of our programs and includes many new features. You can:
- refill prescriptions, schedule appointments, book travel and hotel accommodations and more by submitting secure online request forms
- view our comprehensive staff directory
- take our online satisfaction survey and be entered in a raffle to win a gift certificate for Amazon.com
- read Health Advantage online and subscribe to receive it and periodic updates via email and postal mail
- read testimonials from patients around the world
Informational Resources:
General Information
Find general information about Cleveland Clinic’s services, physicians and news or call 216.444.2200 or toll-free 800.223.2273.
Cleveland Clinic in Florida
Located in Weston (near Ft. Lauderdale)
toll-free 877.463.2010.
Cleveland Clinic Canada
416.507.6600 or toll-free 888.507.6885.
Health Information
Subscribe to Health Extra Newsletter (now Be Well), our free online health newsletter.
Online Services
eCleveland Clinic is your online resource for a second opinion.
Quality Measures
For information on the criteria most often used to measure quality in healthcare.
