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Billing & Insurance

Thank you for choosing Medina Hospital for your healthcare needs. At Medina Hospital, we are guided by a long tradition of excellence, world-class service and the core value of “Patients First.”

We know that hospital bills and health insurance claims can be confusing. Having and understanding this information will allow you to focus on your healthcare needs. We have created a guide to help you better understand our hospital charges, patient billing process and to answer some of the most frequently asked questions we receive regarding your bill.

If you have specific questions about your bill, call the Medina Hospital Patient Financial Services Department at 216.445.6249 or toll free 866.621.6385 weekdays between 8 a.m. - 6 p.m.

Billing Process

The Patient Financial Services Department at Medina Hospital promises to make the billing process as easy as possible. For more information, read the document below.

The Insurance and Billing Process Brochure below will assist you in preparing for your visit as it relates to insurance and financial obligations.

Hospital Charges
The State of Ohio requires that hospitals provide a list of charges on their websites.

Paying Your Bill
To pay your bill in person a bill payment box is conveniently located in the main lobby of the hospital.

Talking with a Financial Counselor
A financial counselor is located in the Admitting Department near the main lobby to answer questions about your bill or financial assistance.

Financial Assistance Program

Non Hospital Providers Bill
Refer to the following contact information for billing information about non-hospital providers, such as physicians.

Silver Express

Medina Hospital is pleased to provide free Medicare counseling for seniors through our Silver Express program. Silver Express counselors are hospital volunteers, trained by the Ohio Department of Insurance, to provide claims counseling to area seniors.

Silver Express offers claims counseling for:

  • Medicare
  • Medicare Supplement Insurance
  • Medicare HMO
  • Medicare Cost Plans
  • Medicare Risk Plans
  • Long-term Care Insurance
  • Medicaid
  • Claims Filing
  • Other Health Insurance

Counseling is provided by appointment only. To schedule an appointment call 330.721.5183.