Marymount Hospital

Patient Information

We are committed to listening to you and improving your hospital experience with new patient-centered care programs:

  • Patient and Guest Service assistants greet and direct visitors
  • Chef-prepared meals and room service menus for all inpatients
  • Courtesy phones available at no charge to our visitors
  • Increased patient transport hours
  • Redecoration of our main lobby and Entrance 4
  • Redecoration of several nursing units
  • Pet therapy

Things to Bring to the Hospital»

  • Inhaler: If you have asthma and your physician has directed you to use an inhaler
  • Hearing aids and dentures: Do not put your dentures on your meal tray or wrap them in a napkin
  • Glasses, preferably, not contacts: If contact lenses must be worn, bring your lens case and solution.
  • List of current medications

Things to Leave at Home»

  • Excessive clothing: Closet space is limited.
  • Jewelry (including body piercings), money and credit/debit cards
  • Cell phones: They interfere with medical equipment and may be used only in family waiting areas, public lobbies and the cafeteria.

Access Your Medical Records»

Use this form to request your medical information. Please complete in full. Based on the type of request you make, there may be a charge for this service.

Preparing for Your Surgery»

If you are scheduled for surgery at any of our Cleveland Clinic inpatient or ambulatory surgery locations, take advantage of this free educational forum where you will learn how to read your evidence of coverage, find out what your insurance requirements are (referrals, pre-certifications and out-of-pocket costs, for example), and have your questions answered by insurance experts.

Visiting Hours»

Marymount Hospital embraces a philosophy of flexible patient visitation that encourages and welcomes the involvement of family members and other persons of significance in the patient’s life. Please discuss your family’s needs with your nurse.

Room Service Dining»

We want to make your stay with us as convenient and enjoyable as possible by offering you a distinctive room service dining experience. Room service provides you with a variety of chef- prepared meals and allows you to select the time you would like to dine. Room service is available from 6:15 a.m. to 10:15 p.m. When you call to order your meal, we will personally deliver your selection within 45 minutes.

Wireless Access»

Patients and visitors are welcome to use their own personal laptops to access the Internet from almost anywhere within the hospital to check email, access bank accounts and other favorite sites, and surf the web.

Quality of Care»

Members of public, employees, and physicians of Marymount Hospital have the right to express concerns about patient care and safety to the Hospital's management through the Patient Advocate, at any time and without retaliation. Concerns about patient safety and quality of care should be directed to:

The Patient Advocacy Office
216.587.8888

If concerns cannot be resolved through the Hospital, a patient, family member, community representative, employee, or physician of Marymount Hospital has the right to notify The Joint Commission or a state agency regarding the quality or safety of the care provided and the safety of the environment in which care is provided.

Anyone believing that he or she has pertinent and valid information about such matters may notify The Joint Commission via any of the following methods:

The Joint Commission
Division of Accreditation Operations
Office of Quality Monitoring
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
Toll-free 1.800.994.6610
complaint@jointcommission.org

Ohio Department of Health
Toll-free 1.800.342.0553

Medicare beneficiaries may call the Medicare Beneficiary Helpline at toll-free 1.800.589.7337.