"At Cleveland Clinic, 'Patients First' aren't just words – our patients are the reason we're here, and we're proud of the care we provide to all who come here." – Christine Carter-Kent, MD
Cleveland Clinic's culture has, at its heart, six fundamental values:
Quality: We hold the highest standards for quality and safety and strive to achieve them by continually measuring and improving our outcomes.
Innovation: We welcome change, encourage invention, and always seek better, more efficient ways to improve patient care and create a healthier world.
Teamwork: We collaborate and share knowledge — among ourselves and with the world — to provide the best possible care for every patient.
Service: We put “Patients First,” placing their health and well-being above every other consideration.
Integrity: We hold high moral standards and do our work with honesty, confidentiality, trust, respect, and transparency.
Compassion: We treat patients and families and our fellow caregivers as we would like to be treated. We care for the whole patient: body, mind, and spirit.
Additional Resources Connected to Our Values & Beliefs
- Cleveland Clinic Lerner College of Medicine
A partnership between Cleveland Clinic and Case Western Reserve University
- Empathy + Innovation Summit
"Transforming Healthcare through Empathy and Innovation." Each year, this Summit initiates a global discussions of patient experience and what it means to the future of healthcare.
- Global Patient Services
Dedicated to meeting the needs and requirements of our global patients and their families, Global Patient Services facilitates visits for patients from around the country and around the world.
- Office of Diversity & Inclusion
Provides strategic leadership for creating an inclusive organizational culture for patients, employees, business partners and the communities served by Cleveland Clinic.
- Office of Patient Experience
Cleveland Clinic has been a pioneer in the rapidly-growing field of patient experience, and we were the first major academic medical center to make patient experience a strategic goal.
- Quality and Patient Safety Institute
The Institute’s priority is to create a culture of “best practices,” ensuring its patients optimal, appropriate care in the safest environment.