“After experiencing symptoms that were dismissed as 'nothing to be concerned about', I sought a second opinion and contacted Cleveland Clinic Canada. What I experienced changed my life.
After describing my symptoms and recognizing the possible severity, the clinical receptionist immediately booked an appointment the following day. From the moment I arrived at Cleveland Clinic Canada, I knew I was about to undergo a totally unique medical experience.
After describing my concerns one-on-one, my physician identified some of the more common possible causes and was able to perform on-site diagnostic testing. Within minutes, I underwent an ultrasound which confirmed a renal mass.
I was astounded. Having watched friends and family wait in the queue for months before accessing specialists, I prepared myself for the typical challenges associated with wait times following the ultrasound. I was shocked—though delighted—that only eight hours after leaving Cleveland Clinic Canada, I received a call informing me that I was scheduled for further diagnostic procedures the following day, and my follow-up appointment with a specialist had been set (all this, less than a week after my diagnosis had been confirmed). While I wasn’t thrilled to hear surgery was required, I had the peace of mind knowing it was scheduled and I would be on my way to recovery. With Cleveland Clinic Canada navigating the assessments, testing and care on my behalf, I went from symptoms to diagnosis to surgery to cure in less than one month.”
-John D. Shoniker, BA, REBC
Vice-President, Integrated Solutions, PPI Financial Group