Cleveland Clinic values patient opinions and welcomes feedback. If patients are dissatisfied with any service, please follow these guidelines:
- If patients have been seen in the Pain Management Department, it is their responsibility to first speak with the staff member with whom they have a complaint.
- If this fails to result in a satisfactory resolution, they should address their concern with the Nurse Manager at 216.445.7208.
- If the outcome is still not acceptable, patients can contact the Office of the Ombudsman. Their complaint will be investigated and brought to a satisfactory resolution.
The Ombudsman can be reached at 216.444.2544 or 800.223.2273 ext. 42544, Monday through Friday, 8:00 a.m. to 5:00 p.m. Patients may also mail their complaint to:
Office of the Ombudsman
9500 Euclid Avenue, S-18
Cleveland, Ohio 44195-5276
A Quality Improvement team is used to propose policy and systems changes to provide the best service.