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Volunteer Application Process

Find out more about how to apply to volunteer at our Main Campus in Cleveland, Ohio and Cleveland area Family Health Centers.

Application Process

To become a Cleveland Clinic Volunteer at our Main Campus in Cleveland, Ohio or one of our Cleveland area Family Health Centers:

  1. Application: Complete the Main Campus Volunteer Application or Family Health Center Volunteer Application or call 216.445.6986 to speak with a volunteer coordinator.
  2. Interview: A volunteer coordinator will review your application. You will be contacted by email (or phone if you prefer) to schedule an information session.
  3. Information Session: Volunteer Services Information Sessions are scheduled twice a month to help potential volunteers learn more about our volunteer program. Information Sessions introduce applicants to the structure of our program and the kind of volunteers we are looking for. Information sessions last 1 hour and feature group interviews with our volunteer coordinators to help determine if applicants are a good fit for our volunteer program.
  4. Orientation: If Volunteer Services determines an applicant is a good fit for our program, an email will be sent (or phone call if you prefer) to schedule an orientation. If Volunteer Services determines an applicant is not a good fit, a letter will be mailed. For applicants who are accepted, orientation attendance is required. Our orientations are scheduled twice a month and cover the policies and procedures of Cleveland Clinic and the Volunteer Services Department. The orientation last 2 hours and feature individual interviews with our volunteer coordinators.
  5. Security Clearance: Each applicant will receive a background check through our Protective Services Department at no cost. A social security number or Visa/Passport number is required. Children’s Hospital applicants will receive a fingerprinted background check at our Main Campus before or after the scheduled orientation.
  6. TB Test/Flu Shot: Volunteers are required to complete a yearly TB test and receive a seasonal flu shot. Cleveland Clinic provides TB tests and flu shots at no cost to our applicants and volunteers at our Main Campus and many Family Health Centers. A TB test is administered in one visit and then the patient returns 48-72 hours after to have the results read. If you fail to return for your reading, you will be required to REPEAT the TB test.
  7. Training: Applicants with direct patient contact (Nursing, Emergency Department, and Children’s Hospital) will receive additional training that will be scheduled with your Volunteer Coordinator after the confirmation of a completed TB test.
  8. ID Badge/Parking/Uniform: Each volunteer is provided a badge to be worn each time they volunteer and a parking sticker that will allow them to park in designated lots during their volunteer service. After orientation and training has been complete and confirmation of the completed security clearance and TB test has been received, applicants will be notified that they can report Volunteer Services to pick up their ID badge, parking sticker and uniform.
  9. Shadowing: Volunteers are required to shadow a veteran volunteer before beginning their regular shift. A volunteer coordinator will contact you to schedule a time for you to meet the veteran volunteer you will be shadowing.
  10. Volunteer!

Frequently Asked Questions

What are your time commitments?

Most volunteer areas require a regularly scheduled weekly 4 hour shift. Some areas, like our Canine Greeters and Therapy volunteers, require a weekly 1.5 hour shift.

How old must I be?

Our Junior Ambassador program provides volunteer opportunities for high school students 15+ years of age. Our traditional volunteer program provides opportunities for those 18 and up.

What is the process to begin volunteering?
  1. Application: Complete the Main Campus Volunteer Application or the Family Health Center Volunteer Application or call 216.445.6986 to speak with a volunteer coordinator.
  2. Interview: A volunteer coordinator will review your application. You will be contacted by email (or phone if you prefer) to schedule an information session.
  3. Information Session: Volunteer Services Information Sessions are scheduled twice a month to help potential volunteers learn more about our volunteer program. Information Sessions introduce applicants to the structure of our program and the kind of volunteers we are looking for. Information sessions last 1 hour and feature group interviews with our volunteer coordinators to help determine if applicants are a good fit for our volunteer program.
  4. Orientation: If Volunteer Services determines an applicant is a good fit for our program, an email will be sent (or phone call if you prefer) to schedule an orientation. If Volunteer Services determines an applicant is not a good fit, a letter will be mailed. For applicants who are accepted, orientation attendance is required. Our orientations are scheduled twice a month and cover the policies and procedures of Cleveland Clinic and the Volunteer Services Department. The orientation last 2 hours and feature individual interviews with our volunteer coordinators.
  5. Security Clearance: Each applicant will receive a background check through our Protective Services Department at no cost. A social security number or Visa/Passport number is required. Children’s Hospital applicants will receive a fingerprinted background check at our Main Campus before or after the scheduled orientation.
  6. TB Test/Flu Shot: Volunteers are required to complete a yearly TB test and receive a seasonal flu shot. Cleveland Clinic provides TB tests and flu shots at no cost to our applicants and volunteers at our Main Campus and many Family Health Centers. A TB test is administered in one visit and then the patient returns 48-72 hours after to have the results read. If you fail to return for your reading, you will be required to REPEAT the TB test.
  7. Training: Applicants with direct patient contact (Nursing, Emergency Department, and Children’s Hospital) will receive additional training that will be scheduled with your Volunteer Coordinator after the confirmation of a completed TB test.
  8. ID Badge/Parking/Uniform: Each volunteer is provided a badge to be worn each time they volunteer and a parking sticker that will allow them to park in designated lots during their volunteer service. After orientation and training has been complete and confirmation of the completed security clearance and TB test has been received, applicants will be notified that they can report Volunteer Services to pick up their ID badge, parking sticker and uniform.
  9. Shadowing: Volunteers are required to shadow a veteran volunteer before beginning their regular shift. A volunteer coordinator will contact you to schedule a time for you to meet the veteran volunteer you will be shadowing.
  10. Volunteer!
How long does it the application process take?

Depending on your desired assignment, when orientations are available and how quickly background checks and TB tests can be administered, the process can take between 2-3 weeks.

Is there a dress code?

Volunteers must adhere to Cleveland Clinic's business casual dress code along with their provided blazer or vest. The dress code is explained in detail at orientation.

Can I volunteer just for the summer?

There are opportunities available for high school and college students who wish to volunteer their time for the summer. Volunteers are asked to commit to 75 hours of service over a minimum of 9 months. Our high school and college summer programs require a greater weekly time commitment.

Will I be able to shadow a doctor or have clinical experience?

Volunteer Services does not provide opportunities to shadow clinical staff. If you wish to observe or shadow a Cleveland Clinic physician, you must contact one directly to request the opportunity.

How long do you keep applications on file?

Once applications have been received, they are kept on file for one year. If you have applied to volunteer over a year ago, you will need to reapply.

What volunteer shifts are available?

The majority of volunteers volunteer 4 hour shifts Monday - Fridays between the hours of 9 a.m. and 5 p.m. There are limited volunteer opportunities available between the hours of 5 p.m. and 11 p.m. weekdays and 11 a.m. - 11 p.m. weekends.

What can I expect at the volunteer orientation?

Orientations are scheduled once a week either mornings beginning at 9:30 a.m. or afternoons beginning at 12:30 p.m. Orientations are by appointment only. A volunteer coordinator will contact you after your application has been received to schedule you for an orientation. Orientations are 2 hours in length which includes a personal interview with one of our volunteer coordinators to discuss volunteer placement. Two forms of ID are required for verification and a photo will be taken for your ID badge. Orientation topics include:

  • Volunteering in a healthcare environment
  • The volunteer role in HIPAA regulations and confidentiality
  • Infection control
  • The volunteer response to Joint Commission surveyors
  • Fire safety and emergency responsiveness
  • Wheelchair training
  • Volunteer Services policies, including dress code, meal vouchers and parking info
Where do I park?

For orientation, parking is available to no cost to you in Lot #4 on East 89th and Carnegie. At the end of orientation a parking voucher will be given to you. Once you have been accepted as a volunteer and begin your shift, parking is available to no cost to you in Lot #1 on East 93th Street or Lot #2 on East 100th Street and Carnegie. Free parking is available only during your volunteer shift. Family Health Center volunteers will be shown where to park at their start date.

Are meals provided to volunteers?

One meal voucher is issued to those who volunteer a weekly shift. Meal vouchers are made available to volunteers at the beginning of each month for hours completed for the previous month. Vouchers are good at certain Cleveland Clinic Main Campus and Family Health Center cafes. Meal vouchers are explained in detail at orientation.

I need to fulfill community service hours. Can I do them through Cleveland Clinic? What about court-ordered community service hours?

Due to the 75 hour requirement of volunteers, it is not recommended that community service or court-ordered service hours be fulfilled by volunteering at Cleveland Clinic.

Do you offer internships?

Volunteer Services does not process Cleveland Clinic internships. For information on Cleveland Clinic internships, visit the Office of Civic Education.

I would like to find employment at Cleveland Clinic. Does volunteering guarantee me a job?

We do not recommend volunteering in an attempt to secure employment at Cleveland Clinic. Volunteering does not guarantee or open doors to part time or full time employment. For information on Cleveland Clinic employment, visit Careers at Cleveland Clinic.

Can I volunteer for a total of only 10-15 hours?

We ask our volunteers to commit to a regularly scheduled weekly shift for a total of 75 hours over the course of 9 months. This long-term opportunity provides consistency which benefits both the volunteers and the patients/staff that they serve.

Can I begin volunteering tomorrow?

Volunteering in a healthcare environment requires some necessary steps before you can begin. Please refer to the volunteer application process for details. This process can take between 2-3 weeks before you are ready to begin volunteering.

Can I volunteer in more than one area?

Yes, but we ask you commit to your assigned area for 3 months and then contact your volunteer coordinator to talk about the possibility of adding an additional shift in another area.

Can I volunteer more than one day per week?

Yes, if your availability allows it and there are opportunities available for multiple shifts.

How can I lean more about volunteering at Cleveland Clinic Florida?

This Volunteer Services website is specific to the needs of Cleveland Clinic main campus in Cleveland, Ohio and the local area family health centers.

*Please note that the information contained within the link above is specific to Cleveland Clinic Florida.

 

Contact Volunteer Services

Interested in more information about our programs and opportunities?
Want to learn how you can become a Cleveland Clinic Volunteer?

For our Main Campus in Cleveland, Ohio or one of our Cleveland area Family Health Centers, please review the current volunteer opportunities and submit an application or call us locally at 216.445.6986 or toll-free 800.223.2273, ext. 56986.