alert icon Construction + COVID Info

Coming to a Cleveland Clinic location?
Hillcrest Cancer Center check-in changes
Cole Eye entrance closing
Visitation, mask requirements and COVID-19 information

Department Internal Medicine and Geriatrics
Primary Location Willoughby Hills Family Health Center
Type of Doctor Adults Only
Languages English
Surgeon No
Locations Specialties & Treatments

Treatment & Services

  • Acute Care Medicine
  • Cardiovascular Health
  • Complete Physical Examinations
  • Comprehensive Care Of The Adult Patient
  • Diagnosing Asthma
  • General Internal Medicine
  • Heart Failure Management
  • Home Nebulizer
  • Internal Medicine
  • Mammogram
  • Men's Health
  • Osteopathic Manipulation
  • Outpatient Care
  • Pap Test
  • Peak Flow Meter
  • Presurgical Testing and Assessment
  • Preventive Medicine
  • Reproductive Health
  • Smoking Cessation
  • Treating Asthma With Bronchodilators
  • Women's Health
  • X-Ray
View all 22 Treatment & Services +

Specialty in Diseases & Conditions

  • Abdominal Pain
  • Addison's Disease
  • Adult Medicine
  • Alcoholism
  • Allergies
  • Alzheimer's and Dementia
  • Arthritis
  • Asthma
  • Atherosclerosis (vascular)
  • Bronchitis
  • Coronary Artery Disease
  • Dementia
  • Depression
  • Diabetes
  • Estrogen Replacement Therapy (ERT)
  • Gastroesophageal Reflux (GERD)
  • Headaches
  • Heartburn
  • High Cholesterol
  • Hypertension - High Blood Pressure
  • Hypothyroidism
  • Kidney Infections
  • Menopause
  • Metabolic Syndrome
  • Obesity
  • Osteoporosis
  • Primary Care
  • Pulmonary Disease
  • Thyroid Disease
  • Urinary Tract Infection
View all 30 Specialties +


Is Cleveland Clinic Part of Your Insurance?

Review a list of accepted insurance plans for our Northeast Ohio locations or learn more about purchasing a contracted managed care plan.

View All Plans
Education & Professional Highlights

Education & Professional Highlights


Education & Fellowships

Residency - University Hospitals Richmond Medical Center
Internal Medicine
Richmond Heights, OH USA

Residency - Doctor's Hospital
Internal Medicine
Columbus, OH USA

Internship - Doctor's Hospital
Columbus, OH USA

Medical Education - Philadelphia College of Osteopathic Medicine
Philadelphia, PA USA

Undergraduate - University of Pittsburgh
Pittsburgh, PA USA


  • Internal Medicine
Research & Publications

Research & Publications

See publications for Susan Lackey, DO.

(Disclaimer: This search is powered by PubMed, a service of the U.S. National Library of Medicine. PubMed is a third-party website with no affiliation with Cleveland Clinic.)

Industry Relationships

Industry Relationships

Cleveland Clinic physicians and scientists may collaborate with the pharmaceutical or medical device industries to help develop medical breakthroughs or provide medical expertise or education. Cleveland Clinic strives to make scientific advances that will benefit patient care and support outside relationships that promise public benefit. In order for the discoveries of Cleveland Clinic physicians' and scientists' laboratories and investigations to benefit the public, these discoveries must be commercialized in partnership with industry. As experts in their fields, Cleveland Clinic physicians and scientists are often sought after by industry to consult, provide expertise and education.

To assure professional and commercial integrity in such matters, Cleveland Clinic maintains a program that reviews these collaborations and, when appropriate, puts measures in place to minimize bias that may result from ties to industry. Cleveland Clinic publicly discloses the names of companies when (i) its physicians/scientists receive $5,000 or more per year (or, in rare cases, equity or stock options) for speaking and consulting, (ii) its physicians/scientists serve as a fiduciary, (iii) its physicians/scientists receive or have the right to receive royalties or (iv) its physicians/ scientists hold any equity interest for the physician's/scientist's role as inventor, discoverer, developer, founder or consultant.* In publicly disclosing this information, Cleveland Clinic tries to provide information as accurately as possible about its physicians' and scientists' connections with industry.

As of 10/31/2022, Dr. Lackey has reported no financial relationship with industry that is applicable to this listing. In general, patients should feel free to contact their doctor about any of the relationships and how the relationships are overseen by Cleveland Clinic. To learn more about Cleveland Clinic's policies on collaborations with industry and innovation management, go to our Integrity in Innovation page.

Public Health Service-Reportable Financial Conflicts of Interest. Cleveland Clinic scientists and physicians engage in basic, translational and clinical research activities, working to solve health problems, enhance patient care and improve quality of life for patients. Interactions with industry are essential to bringing the researchers' discoveries to the public, but can present the potential for conflicts of interest related to their research activities. Click here to view a listing of instances where Cleveland Clinic has identified a Public Health Service (PHS)-Reportable Financial Conflict of Interest and has put measures in place to ensure that, to the extent possible, the design, conduct and reporting of the research is free from bias.

* Cleveland Clinic physicians and scientists subscribe to the guidance presented in the PhRMA Code on Interactions with Healthcare Professionals and the AdvaMed Code of Ethics on Interactions with Health Care Professionals. As such, gifts of substantial value are generally prohibited.

Patient Satisfaction Reviews

92 Patient Satisfaction Reviews

The Patient Satisfaction Rating is an average of all responses to the care provider related questions shown below from our nationally-recognized Press Ganey Patient Satisfaction Survey. Patients that are treated in outpatient or hospital environments may receive different surveys, and the volume of responses will vary by question.

Responses are measured on a scale of 1 to 5 with 5 being the best score.

The comments are submitted by patients and reflect their views and opinions. The comments are not endorsed by and do not necessarily reflect the views of Cleveland Clinic.

Overall Star Ratings
4.9 out of 5
Explains 4.9
Courtesy, Respect & Concern 4.9
Patient Rating of Doctor 4.9

26 Patient Comments

Reviewed on Jan 17, 2023

Unfortunately, my doctor is retiring

Reviewed on Jan 16, 2023

She is a excellent doctor that I will miss

Reviewed on Jan 16, 2023

Dr. Lackey is very thorough and shows interest in me as a person. She has done everything possible to keep me well and address any problems. I will greatly miss her.

Reviewed on Jan 13, 2023

Really going to miss Dr. Lackey when she takes her well-deserved retirement!

Reviewed on Jan 13, 2023

Dr. Lackey is a wonderful doctor.

Reviewed on Jan 13, 2023

I have recommend Dr. Lackey

Reviewed on Jan 12, 2023

Very sorry she is retiring as she is one of the best doctors I've ever had.. I felt I was in very good hands and she was always well prepared in knowing all my history beforehand.

Reviewed on Jan 10, 2023

Dr Lackey and her team have always been caring and efficient and always make me feel they know who I am as a person and not a number..she will sorely be missed now that she is retiring

Reviewed on Jan 9, 2023

I will miss dr lackey. She has been an awesome dr. I wish her well in her retirement

Reviewed on Jan 9, 2023

Dr Lackey is very caring and really listen to your needs and helps you to the best of her knowledge.

Reviewed on Dec 22, 2022

I would offer dr. Lackey a multi million dollar contract not to retire. She is the best.

Reviewed on Dec 22, 2022

It's too bad she is retiring .

Reviewed on Dec 20, 2022

Dr. Lackey has been an excellent physician for myself and my husband before he passed. She took very good care of him in his time of need.

Reviewed on Dec 20, 2022

Dr. Lackey is my favorite doctor. I will miss her very much.

Reviewed on Dec 8, 2022

Dr Lackey is the best, she will be missed at retirement.

Reviewed on Nov 14, 2022

Dr. Lackey always comes prepared for my visit by reviewing my chart the night before. She has notes ready for our discussion about my heath. I really appreciate that she takes the time to do that. Also, when it is time for a physical, she is very thorough and is willing to take the time to listen to my questions and/or my concerns.

Reviewed on Aug 1, 2022

Dr. Lackey takes the time to listen and answer my questions. I feel that she takes an interest in my health and well-being.

Reviewed on Jul 21, 2022

Dr. Lackey took care of all our concerns ! So thoughtful .

Reviewed on Jul 14, 2022

Dr. Lackey is a wonderful provider who really seems to care and who listens. She always reviews my chart ahead of time and prepares for my appointment. She is the best!

Reviewed on Jul 1, 2022

Dr. Lackey is always well prepared prior to appointment, She has detailed notes regarding my care. She is very efficient and I feel comfortable on every visit.

Reviewed on Jun 23, 2022

Doctor Lackey is the best!!!

Reviewed on Apr 19, 2022

Dr. Lackey is an Excellent Doctor!Very through and explains well when questions are asked!She is an ASSET TO THE CLEVELAND CLINIC TEAM!!

Reviewed on Apr 19, 2022


Reviewed on Feb 14, 2022

Dr Lackey was very considerate of the weather and his age. She let us change to video . Really appreciated that

Reviewed on Feb 14, 2022

Dr. Lackey has always been very responsive to my needs, issues and concerns.

Reviewed on Feb 4, 2022

Dr. Lackey and her staff are outstanding

Back to Top