alert icon Coronavirus
Now scheduling COVID-19 vaccines for ages 5+, boosters and third doses
Schedule your appointment
COVID-19 vaccine FAQs

Going to a Cleveland Clinic location?
New visitation guidelines
Masks required for patients and visitors (even if you're vaccinated)

Department Internal Medicine and Geriatrics
Primary Location Willoughby Hills Family Health Center
Type of Doctor Adults Only
Languages English
Surgeon No
Locations Specialties & Treatments

Treatment & Services

  • Acute Care Medicine
  • Cardiovascular Health
  • Complete Physical Examinations
  • Comprehensive Care Of The Adult Patient
  • Diagnosing Asthma
  • General Internal Medicine
  • Heart Failure Management
  • Home Nebulizer
  • Internal Medicine
  • Mammogram
  • Men's Health
  • Osteopathic Manipulation
  • Outpatient Care
  • Pap Test
  • Peak Flow Meter
  • Presurgical Testing and Assessment
  • Preventive Medicine
  • Reproductive Health
  • Smoking Cessation
  • Treating Asthma With Bronchodilators
  • Women's Health
  • X-Ray
View all 22 Treatment & Services +

Specialty in Diseases & Conditions

  • Abdominal Pain
  • Addison's Disease
  • Adult Medicine
  • Alcoholism
  • Allergies
  • Alzheimer's and Dementia
  • Arthritis
  • Asthma
  • Atherosclerosis (vascular)
  • Bronchitis
  • Coronary Artery Disease
  • Dementia
  • Depression
  • Diabetes
  • Estrogen Replacement Therapy (ERT)
  • Gastroesophageal Reflux (GERD)
  • Headaches
  • Heartburn
  • High Cholesterol
  • Hypertension - High Blood Pressure
  • Hypothyroidism
  • Kidney Infections
  • Menopause
  • Metabolic Syndrome
  • Obesity
  • Osteoporosis
  • Primary Care
  • Pulmonary Disease
  • Thyroid Disease
  • Urinary Tract Infection
View all 30 Specialties +


Is Cleveland Clinic Part of Your Insurance?

Review a list of accepted insurance plans for our Northeast Ohio locations or learn more about purchasing a contracted managed care plan.

View All Plans
Education & Professional Highlights

Education & Professional Highlights


Education & Fellowships

Residency - University Hospitals Richmond Medical Center
Internal Medicine
Richmond Heights, OH USA

Residency - Doctor's Hospital
Internal Medicine
Columbus, OH USA

Internship - Doctor's Hospital
Columbus, OH USA

Medical Education - Philadelphia College of Osteopathic Medicine
Philadelphia, PA USA

Undergraduate - University of Pittsburgh
Pittsburgh, PA USA


  • Internal Medicine
Research & Publications

Research & Publications

See publications for Susan Lackey, DO.

(Disclaimer: This search is powered by PubMed, a service of the U.S. National Library of Medicine. PubMed is a third-party website with no affiliation with Cleveland Clinic.)

Industry Relationships

Industry Relationships

Cleveland Clinic physicians and scientists may collaborate with the pharmaceutical or medical device industries to help develop medical breakthroughs or provide medical expertise or education. Cleveland Clinic strives to make scientific advances that will benefit patient care and support outside relationships that promise public benefit. In order for the discoveries of Cleveland Clinic physicians' and scientists' laboratories and investigations to benefit the public, these discoveries must be commercialized in partnership with industry. As experts in their fields, Cleveland Clinic physicians and scientists are often sought after by industry to consult, provide expertise and education.

To assure professional and commercial integrity in such matters, Cleveland Clinic maintains a program that reviews these collaborations and, when appropriate, puts measures in place to minimize bias that may result from ties to industry. Cleveland Clinic publicly discloses the names of companies when (i) its physicians/scientists receive $5,000 or more per year (or, in rare cases, equity or stock options) for speaking and consulting, (ii) its physicians/scientists serve as a fiduciary, (iii) its physicians/scientists receive or have the right to receive royalties or (iv) its physicians/ scientists hold any equity interest for the physician's/scientist's role as inventor, discoverer, developer, founder or consultant.* In publicly disclosing this information, Cleveland Clinic tries to provide information as accurately as possible about its physicians' and scientists' connections with industry.

As of 10/23/2021, Dr. Lackey has reported no financial relationship with industry that is applicable to this listing. In general, patients should feel free to contact their doctor about any of the relationships and how the relationships are overseen by Cleveland Clinic. To learn more about Cleveland Clinic's policies on collaborations with industry and innovation management, go to our Integrity in Innovation page.

Public Health Service-Reportable Financial Conflicts of Interest. Cleveland Clinic scientists and physicians engage in basic, translational and clinical research activities, working to solve health problems, enhance patient care and improve quality of life for patients. Interactions with industry are essential to bringing the researchers' discoveries to the public, but can present the potential for conflicts of interest related to their research activities. Click here to view a listing of instances where Cleveland Clinic has identified a Public Health Service (PHS)-Reportable Financial Conflict of Interest and has put measures in place to ensure that, to the extent possible, the design, conduct and reporting of the research is free from bias.

* Cleveland Clinic physicians and scientists subscribe to the guidance presented in the PhRMA Code on Interactions with Healthcare Professionals and the AdvaMed Code of Ethics on Interactions with Health Care Professionals. As such, gifts of substantial value are generally prohibited.

Patient Satisfaction Reviews

135 Patient Satisfaction Reviews

The Patient Satisfaction Rating is an average of all responses to the care provider related questions shown below from our nationally-recognized Press Ganey Patient Satisfaction Survey. Patients that are treated in outpatient or hospital environments may receive different surveys, and the volume of responses will vary by question.

Responses are measured on a scale of 1 to 5 with 5 being the best score.

The comments are submitted by patients and reflect their views and opinions. The comments are not endorsed by and do not necessarily reflect the views of Cleveland Clinic.

Overall Star Ratings
4.9 out of 5
Explains 4.8
Courtesy, Respect & Concern 4.9
Patient Rating of Doctor 4.8

28 Patient Comments

Reviewed on Oct 21, 2021

Had to wait close to several months as a new patient to get appointment to see Dr. Lackey. Worth the wait.

Reviewed on Sep 27, 2021

*Dr. Lackey is very thorough and comes to the appointment with notes and concerns. You can tell she does a review of the patient before seeing them.

Reviewed on Sep 2, 2021

Dr Lackey is my primary and will always be

Reviewed on Aug 23, 2021

The Doctor told me I was selfish. Referred to me as "you people ". Told me I was the cause of Delta Virus. Shamed me. Spent very little time going over 2 issues I was concerned about.

Reviewed on Aug 5, 2021

Always happy with Dr Lackey! Respect, courtesy and friendliness, but always also a professional. Don't Change anything!

Reviewed on Jul 30, 2021

Dr Lackey is the best provider I have ever had!!!!!!

Reviewed on Jul 27, 2021

Dr. Lackey is always very thorough, caring,and concerned about keeping my health on the right track

Reviewed on Jun 19, 2021

Great Experience I travel 2000 miles to see Dr. Lacky

Reviewed on Jun 18, 2021

dr.lacky & nurse are excellent!

Reviewed on Jun 17, 2021

Dr. lackey has always been very professional. you would be lucky to have many more doctors just like her.

Reviewed on May 24, 2021

She was lovely and I was glad I chose her for my primary care physician.

Reviewed on May 20, 2021

Michael is on the Spectrum. Dr. Lackey is the perfect person (doctor) to have for him. She explains his health concerns clearly and is very considerate of his emotional and mental needs. I am very grateful to have her as my brother's doctor.

Reviewed on May 20, 2021

Dr. Lackey and I go back many years and I still am delighted with her compassionate professionalism.

Reviewed on Apr 29, 2021

Dr. Lackey is great

Reviewed on Apr 16, 2021

Dr Lackey is always thorough

Reviewed on Apr 12, 2021

Love Dr. Lackey. She is honest and straight forward with you.

Reviewed on Apr 9, 2021

dr lackey is the best and most caring physician I have ever had

Reviewed on Mar 26, 2021

Dr. Lackey takes time to go over my history and listens to me before making suggestions

Reviewed on Mar 23, 2021

I've already recommended Dr. Lackey to my friend.

Reviewed on Mar 18, 2021

Dr. Lackey is the best doctor I've ever had. she's caring, funny and listens.

Reviewed on Mar 9, 2021

its so nice to have an old fashion family Dr that knows everything about you. She deserves much more recognition!

Reviewed on Mar 5, 2021

Dr. Lackey absolutely reviewed my health history as well as asking me about any other issues, which we discussed.

Reviewed on Feb 8, 2021

Dr Lackey's attention to details is top notch! I never feel talked down to. she's very good at explaining things. I HAVE recommended her to a number of family members!

Reviewed on Jan 22, 2021

Dr Lackey is an excellent care provided. She is always prepared & is very thorough.

Reviewed on Jan 8, 2021

Dr Lackey is the best physician. She listens, provides straight-forward recommendations, and cares. I feel very well cared-for as her patient.

Reviewed on Dec 22, 2020

Dr. Lackey is an excellent doctor. I would refer any one to her.

Reviewed on Dec 18, 2020

Dr Lackey demonstrated empathy, well received.

Reviewed on Dec 18, 2020

Dr Lackey collaborated well to establish a team approach to treat multiple issues.

Related Videos Featuring Susan Lackey, DO

Related Videos Featuring Susan Lackey, DO

Back to Top