Department Internal Medicine and Geriatrics
Primary Location Willoughby Hills Family Health Center
Type of Doctor Adults Only
Languages English
Surgeon No
Locations Specialties & Treatments

Treatment & Services

  • Acute Care Medicine
  • Cardiovascular Health
  • Complete Physical Examinations
  • Comprehensive Care Of The Adult Patient
  • Diagnosing Asthma
  • General Internal Medicine
  • Heart Failure Management
  • Home Nebulizer
  • Internal Medicine
  • Mammogram
  • Men's Health
  • Osteopathic Manipulation
  • Outpatient Care
  • Pap Test
  • Peak Flow Meter
  • Presurgical Testing and Assessment
  • Preventive Medicine
  • Reproductive Health
  • Smoking Cessation
  • Treating Asthma With Bronchodilators
  • Women's Health
  • X-Ray
View all 22 Treatment & Services +

Specialty in Diseases & Conditions

  • Abdominal Pain
  • Addison's Disease
  • Adult Medicine
  • Alcoholism
  • Allergies
  • Alzheimer's and Dementia
  • Arthritis
  • Asthma
  • Atherosclerosis (vascular)
  • Bronchitis
  • Coronary Artery Disease
  • Dementia
  • Depression
  • Diabetes
  • Estrogen Replacement Therapy (ERT)
  • Gastroesophageal Reflux (GERD)
  • Headaches
  • Heartburn
  • High Cholesterol
  • Hypertension - High Blood Pressure
  • Hypothyroidism
  • Kidney Infections
  • Menopause
  • Metabolic Syndrome
  • Obesity
  • Osteoporosis
  • Primary Care
  • Pulmonary Disease
  • Thyroid Disease
  • Urinary Tract Infection
View all 30 Specialties +


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Education & Professional Highlights

Education & Professional Highlights


Education & Fellowships

Residency - University Hospitals Richmond Medical Center
Internal Medicine
Richmond Heights, OH USA

Residency - Doctor's Hospital
Internal Medicine
Columbus, OH USA

Internship - Doctor's Hospital
Columbus, OH USA

Medical Education - Philadelphia College of Osteopathic Medicine
Philadelphia, PA USA

Undergraduate - University of Pittsburgh
Pittsburgh, PA USA


  • Internal Medicine
Research & Publications

Research & Publications

See publications for Susan Lackey, DO.

(Disclaimer: This search is powered by PubMed, a service of the U.S. National Library of Medicine. PubMed is a third-party website with no affiliation with Cleveland Clinic.)

Industry Relationships

Industry Relationships

Cleveland Clinic physicians and scientists may collaborate with the pharmaceutical or medical device industries to help develop medical breakthroughs or provide medical expertise or education. Cleveland Clinic strives to make scientific advances that will benefit patient care and support outside relationships that promise public benefit. In order for the discoveries of Cleveland Clinic physicians' and scientists' laboratories and investigations to benefit the public, these discoveries must be commercialized in partnership with industry. As experts in their fields, Cleveland Clinic physicians and scientists are often sought after by industry to consult, provide expertise and education.

To assure professional and commercial integrity in such matters, Cleveland Clinic maintains a program that reviews these collaborations and, when appropriate, puts measures in place to minimize bias that may result from ties to industry. Cleveland Clinic publicly discloses the names of companies when (i) its physicians/scientists receive $5,000 or more per year (or, in rare cases, equity or stock options) for speaking and consulting, (ii) its physicians/scientists serve as a fiduciary, (iii) its physicians/scientists receive or have the right to receive royalties or (iv) its physicians/ scientists hold any equity interest for the physician's/scientist's role as inventor, discoverer, developer, founder or consultant.* In publicly disclosing this information, Cleveland Clinic tries to provide information as accurately as possible about its physicians' and scientists' connections with industry.

As of 10/12/2020, Dr. Lackey has reported no financial relationship with industry that is applicable to this listing. In general, patients should feel free to contact their doctor about any of the relationships and how the relationships are overseen by Cleveland Clinic. To learn more about Cleveland Clinic's policies on collaborations with industry and innovation management, go to our Integrity in Innovation page.

Public Health Service-Reportable Financial Conflicts of Interest. Cleveland Clinic scientists and physicians engage in basic, translational and clinical research activities, working to solve health problems, enhance patient care and improve quality of life for patients. Interactions with industry are essential to bringing the researchers' discoveries to the public, but can present the potential for conflicts of interest related to their research activities. Click here to view a listing of instances where Cleveland Clinic has identified a Public Health Service (PHS)-Reportable Financial Conflict of Interest and has put measures in place to ensure that, to the extent possible, the design, conduct and reporting of the research is free from bias.

* Cleveland Clinic physicians and scientists subscribe to the guidance presented in the PhRMA Code on Interactions with Healthcare Professionals and the AdvaMed Code of Ethics on Interactions with Health Care Professionals. As such, gifts of substantial value are generally prohibited.

Patient Satisfaction Reviews

191 Patient Satisfaction Reviews

The Patient Satisfaction Rating is an average of all responses to the care provider related questions shown below from our nationally-recognized Press Ganey Patient Satisfaction Survey. Patients that are treated in outpatient or hospital environments may receive different surveys, and the volume of responses will vary by question.

Responses are measured on a scale of 1 to 5 with 5 being the best score.

The comments are submitted by patients and reflect their views and opinions. The comments are not endorsed by and do not necessarily reflect the views of Cleveland Clinic.

Overall Star Ratings
4.9 out of 5
Explains 4.9
Courtesy, Respect & Concern 4.9
Patient Rating of Doctor 4.9

54 Patient Comments

Reviewed on Oct 30, 2020

I would strongly recommend Dr. Lackey to my family and friends. She cares about her patients. It showed in how she changed her system by keeping her patients safe. You only had to go into the building when it was necessary, not sitting and waiting with a room full of people, even with them being spaced and masked. I'm sure it wasn't easy adjusting her schedule, but I'm glad she had her patients best interest at heart in this unprecedented times. We all need to be more aware to stay safer.

Reviewed on Oct 29, 2020

Very impressed with how concerned Dr. Lackey was with all of my issues. That is why I asked her to be my primary care provider.

Reviewed on Oct 22, 2020

Dr. Lackey was very thorough, friendly and professional.

Reviewed on Oct 22, 2020

dr Lackey was excellent and well prepared for my visit

Reviewed on Oct 16, 2020

Dr. lackey is a great doctor. she ask questions and listen

Reviewed on Oct 16, 2020

Dr Lacky is very nice and is always concerned about my well being thank you Dr, Lackey

Reviewed on Oct 13, 2020

Dr. Lackey is the best doctor I've ever had.

Reviewed on Oct 9, 2020

Dr. Lackey and staff are very professional and curtious!! She is a VERY caring Doctor!!

Reviewed on Oct 6, 2020

Dr Lackey s office is very efficient and helpful

Reviewed on Oct 6, 2020

Dr Lackey is so thorough and always has your complete history. She has a great personality.

Reviewed on Sep 18, 2020

Dr lackey is a wonderful physician.

Reviewed on Aug 28, 2020

Dr Lackey is terrific..thoroughly efficient and likable, too!

Reviewed on Aug 28, 2020

Dr Lackey always attentive and thorough

Reviewed on Aug 24, 2020

12 years ago I broke a rib and couldn't get a appointment with my regular doctor so they set me up with Dr Lackey and I been with her ever since.

Reviewed on Aug 14, 2020

Love Dr Lackey

Reviewed on Aug 14, 2020

as usual, Dr. Lackey is very direct and and addresses all aspects of my care which i appreciate. I never feel rushed.

Reviewed on Aug 10, 2020

best dr I ever had, always listens to my questions, keeps me in good health

Reviewed on Aug 7, 2020

I love Dr. Lackey. I recommended her to a family member and now she goes to her.

Reviewed on Aug 6, 2020

Dr Lackey is one of the best!

Reviewed on Aug 6, 2020

Dr Lackey...excellent!

Reviewed on Aug 3, 2020

Dr Lackey is very careing and efficient

Reviewed on Jul 21, 2020

I had a Zoom appointment and it was great. Dr Lackey is wonderful.

Reviewed on Jul 14, 2020

Respect & appreciate *Dr. Lackey & how thorough she is. Excellent physician.

Reviewed on Jul 10, 2020

Dr. Lackey is a real trooper adjusting to new procedures AND a power outage when I arrived for my appointment. She came out to get me and escorted me through the maze to the exam room.

Reviewed on Jul 6, 2020

Dr. Lackey is one of the best in the business, she pulls no punches.

Reviewed on Jun 25, 2020

Dr Lackey was genuinely concerned about my health and answered my questions and addressed my concerns. She even made me laugh. Dr Lackey is an amazing doctor.

Reviewed on Jun 23, 2020

Dr.Lackey is very through, very caring and very professional! we need more like her!!

Reviewed on Jun 22, 2020

With the virus, it is a whole new ball game for both the patient and the doctor. One has to allow for adjustments...

Reviewed on Jun 12, 2020

phone visit was fine, looking forward to meeting Dr Lackey in person

Reviewed on Jun 11, 2020

Dr Latkey does a wonderful going over the results of my blood work

Reviewed on Jun 11, 2020

best doctor i ever had.

Reviewed on Jun 11, 2020

very good experience. very caring and thorough doctor

Reviewed on Jun 9, 2020

DR. Lackey does a Great Job and is very caring

Reviewed on Jun 6, 2020

Dr. Lackey's visit was great. She addressed my issues and is a great and caring Dr. She ordered testand really works to solve my health problems. Excellent. Thank you so much.

Reviewed on Jun 6, 2020

Excellent, caring Dr. I recommend her to everyone. She really takes good care of you as a person.

Reviewed on Jun 5, 2020

Dr. Lackey is an outstanding physician and more than that she is clearly my partner in my health. She is always prepared to talk and does her homework- which encourages me to be prepared as well!

Reviewed on Jun 1, 2020

Under the circumstances of this "virtual" visit, my primary physician provided me with the same attention to my health care as she has always shown to me. I missed receiving the print out of our visit and will be following up with my in-home blood pressure monitor. per her instructions, I will have blood work drawn "some time this summer.". The steps that have been implemented to "socially distance" seniors with existing health conditions (I'm 67 and have asthma and my B/P tends to run a bit higher that ideal; the CCF satellite offices have done and are doing a terrific job in the protocol techniques being used to keep the patients and themselves as "protected" as possible from any form of possible transmission. I pray the warmer weather and use of air conditioning will not exacerbate the spread if this virus. All those with whom I've been in contact have been doing a great job as to following the safety protocols to reduce transmission in the offices. Setting up the Zoom calls, trying to maintain social distancing and wearing masks and gloves. Doctors, staff and patients are all working to help reduce further transmissions. I am grateful for everyone's attention to detail and their continued commitment to the care provided to the patients. We can all continue to help each other as we go forward as we deal each day with our efforts to protect others and ourselves.

Reviewed on May 28, 2020

I value her as a physician. She has a sense of humor and can put you at ease. I believe that she genuinely cares about me. Kudos to Dr Lackey

Reviewed on May 26, 2020

Dr. Lackey did a great job with everything and I appreciate her doing her best to get me the best treatment for my health problems that I had seen her for and I appreciate that she talked to my primary care doctor about my condition and included her in my care. She should be awarded for her hard work as well as Dr Monica Urban.

Reviewed on May 18, 2020

I've always enjoyed a great relationship with Dr. Susan Lackey. Rather than doing the appointment via phone, I opted for the I-pad experience. It was easily set up via Email instructions from the Clinic. We discussed everything similar to what we would have discussed in her office. She is always prepared to discuss my health and I had notes in-hand with my usual questions. It went well!

Reviewed on May 18, 2020

I have already recommended to friends that they do video visits with their doctors rather than by phone. To be able to look at Dr. Lackey and see various expressions on her face and laughter made it so much more personal than by phone. She asked why my face was so red. If by phone visit, she would not have been able to notice this. This was important to me. It was a great experience.

Reviewed on May 8, 2020

Dr. Lackey is one of the best Clinic doctors I have ever met. She is consistently well prepared and efficient, always learn from her something valuable.

Reviewed on May 7, 2020

Dr. Lackey is an excellent provider. I love her as a person as well her care

Reviewed on May 5, 2020

Dr Lackey is a joy to have as a MD. She is thoughtful and prepared for the visit having reviewed her notes from last visit. She listens well and has a great sense of humor. I feel fortunate to have her monitoring my health.

Reviewed on May 1, 2020

love Dr Lackey. she is always super prepared and up to date when she sees me

Reviewed on Apr 27, 2020

I am fortunate to have Dr. Lackey as my care giver.

Reviewed on Mar 13, 2020

I hope Susan Lackey can be my primary physician for the rest of my life - that's how very much I like her and how confident I am in her treatment of my health.

Reviewed on Mar 13, 2020

I've already recommended Dr. Lackey to several friends and family members.

Reviewed on Mar 5, 2020

Dr is a good listener. She offers different options and explains her concerns with empathy and a clear understanding of the medical issues

Reviewed on Feb 8, 2020

I have already recommended Dr. Lackey to others.

Reviewed on Feb 6, 2020

This doctor was INCREDIBLE. It was apparent in the first 30 seconds that she had taken great time to review my medical history before I got there. The fact that the appt. was schedule just 2 hours in advance makes this even more remarkable.

Reviewed on Jan 13, 2020

dr Susan lackey is wonderful doctor. have seen her for several years. she's always prepared truthful honest very thorough I'm so glad she's my doctor

Reviewed on Jan 13, 2020

dr Susan lackey is a wonderful thorough doctor.

Reviewed on Jan 10, 2020

As always I have a good experience when I I I I seen Dr. Lackey and she is a cut above the rest, her bedside manners is the best andshe show sympathy, empathy, and care for her patients she explains what's going on she is very reachable very touchable as a physician

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