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Department Internal Medicine and Geriatrics
Primary Location Willoughby Hills Family Health Center
Type of Doctor Adults Only
Languages English
Surgeon No
Locations Specialties & Treatments

Treatment & Services

  • Acute Care Medicine
  • Cardiovascular Health
  • Complete Physical Examinations
  • Comprehensive Care Of The Adult Patient
  • Diagnosing Asthma
  • General Internal Medicine
  • Heart Failure Management
  • Home Nebulizer
  • Internal Medicine
  • Mammogram
  • Men's Health
  • Osteopathic Manipulation
  • Outpatient Care
  • Pap Test
  • Peak Flow Meter
  • Presurgical Testing and Assessment
  • Preventive Medicine
  • Reproductive Health
  • Smoking Cessation
  • Treating Asthma With Bronchodilators
  • Women's Health
  • X-Ray
View all 22 Treatment & Services +

Specialty in Diseases & Conditions

  • Abdominal Pain
  • Addison's Disease
  • Adult Medicine
  • Alcoholism
  • Allergies
  • Alzheimer's and Dementia
  • Arthritis
  • Asthma
  • Atherosclerosis (vascular)
  • Bronchitis
  • Coronary Artery Disease
  • Dementia
  • Depression
  • Diabetes
  • Estrogen Replacement Therapy (ERT)
  • Gastroesophageal Reflux (GERD)
  • Headaches
  • Heartburn
  • High Cholesterol
  • Hypertension - High Blood Pressure
  • Hypothyroidism
  • Kidney Infections
  • Menopause
  • Metabolic Syndrome
  • Obesity
  • Osteoporosis
  • Primary Care
  • Pulmonary Disease
  • Thyroid Disease
  • Urinary Tract Infection
View all 30 Specialties +


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Education & Professional Highlights

Education & Professional Highlights


Education & Fellowships

Residency - University Hospitals Richmond Medical Center
Internal Medicine
Richmond Heights, OH USA

Residency - Doctor's Hospital
Internal Medicine
Columbus, OH USA

Internship - Doctor's Hospital
Columbus, OH USA

Medical Education - Philadelphia College of Osteopathic Medicine
Philadelphia, PA USA

Undergraduate - University of Pittsburgh
Pittsburgh, PA USA


  • Internal Medicine
Research & Publications

Research & Publications

See publications for Susan Lackey, DO.

(Disclaimer: This search is powered by PubMed, a service of the U.S. National Library of Medicine. PubMed is a third-party website with no affiliation with Cleveland Clinic.)

Industry Relationships

Industry Relationships

Cleveland Clinic physicians and scientists may collaborate with the pharmaceutical or medical device industries to help develop medical breakthroughs or provide medical expertise or education. Cleveland Clinic strives to make scientific advances that will benefit patient care and support outside relationships that promise public benefit. In order for the discoveries of Cleveland Clinic physicians' and scientists' laboratories and investigations to benefit the public, these discoveries must be commercialized in partnership with industry. As experts in their fields, Cleveland Clinic physicians and scientists are often sought after by industry to consult, provide expertise and education.

To assure professional and commercial integrity in such matters, Cleveland Clinic maintains a program that reviews these collaborations and, when appropriate, puts measures in place to minimize bias that may result from ties to industry. Cleveland Clinic publicly discloses the names of companies when (i) its physicians/scientists receive $5,000 or more per year (or, in rare cases, equity or stock options) for speaking and consulting, (ii) its physicians/scientists serve as a fiduciary, (iii) its physicians/scientists receive or have the right to receive royalties or (iv) its physicians/ scientists hold any equity interest for the physician's/scientist's role as inventor, discoverer, developer, founder or consultant.* In publicly disclosing this information, Cleveland Clinic tries to provide information as accurately as possible about its physicians' and scientists' connections with industry.

As of 10/12/2020, Dr. Lackey has reported no financial relationship with industry that is applicable to this listing. In general, patients should feel free to contact their doctor about any of the relationships and how the relationships are overseen by Cleveland Clinic. To learn more about Cleveland Clinic's policies on collaborations with industry and innovation management, go to our Integrity in Innovation page.

Public Health Service-Reportable Financial Conflicts of Interest. Cleveland Clinic scientists and physicians engage in basic, translational and clinical research activities, working to solve health problems, enhance patient care and improve quality of life for patients. Interactions with industry are essential to bringing the researchers' discoveries to the public, but can present the potential for conflicts of interest related to their research activities. Click here to view a listing of instances where Cleveland Clinic has identified a Public Health Service (PHS)-Reportable Financial Conflict of Interest and has put measures in place to ensure that, to the extent possible, the design, conduct and reporting of the research is free from bias.

* Cleveland Clinic physicians and scientists subscribe to the guidance presented in the PhRMA Code on Interactions with Healthcare Professionals and the AdvaMed Code of Ethics on Interactions with Health Care Professionals. As such, gifts of substantial value are generally prohibited.

Patient Satisfaction Reviews

185 Patient Satisfaction Reviews

The Patient Satisfaction Rating is an average of all responses to the care provider related questions shown below from our nationally-recognized Press Ganey Patient Satisfaction Survey. Patients that are treated in outpatient or hospital environments may receive different surveys, and the volume of responses will vary by question.

Responses are measured on a scale of 1 to 5 with 5 being the best score.

The comments are submitted by patients and reflect their views and opinions. The comments are not endorsed by and do not necessarily reflect the views of Cleveland Clinic.

Overall Star Ratings
4.9 out of 5
Explains 4.9
Courtesy, Respect & Concern 4.9
Patient Rating of Doctor 4.9

54 Patient Comments

Reviewed on May 24, 2021

She was lovely and I was glad I chose her for my primary care physician.

Reviewed on May 20, 2021

Dr. Lackey and I go back many years and I still am delighted with her compassionate professionalism.

Reviewed on Apr 29, 2021

Dr. Lackey is great

Reviewed on Apr 16, 2021

Dr Lackey is always thorough

Reviewed on Apr 12, 2021

Love Dr. Lackey. She is honest and straight forward with you.

Reviewed on Apr 9, 2021

dr lackey is the best and most caring physician I have ever had

Reviewed on Mar 26, 2021

Dr. Lackey takes time to go over my history and listens to me before making suggestions

Reviewed on Mar 23, 2021

I've already recommended Dr. Lackey to my friend.

Reviewed on Mar 18, 2021

Dr. Lackey is the best doctor I've ever had. she's caring, funny and listens.

Reviewed on Mar 9, 2021

its so nice to have an old fashion family Dr that knows everything about you. She deserves much more recognition!

Reviewed on Mar 5, 2021

Dr. Lackey absolutely reviewed my health history as well as asking me about any other issues, which we discussed.

Reviewed on Feb 8, 2021

Dr Lackey's attention to details is top notch! I never feel talked down to. she's very good at explaining things. I HAVE recommended her to a number of family members!

Reviewed on Jan 22, 2021

Dr Lackey is an excellent care provided. She is always prepared & is very thorough.

Reviewed on Jan 8, 2021

Dr Lackey is the best physician. She listens, provides straight-forward recommendations, and cares. I feel very well cared-for as her patient.

Reviewed on Dec 22, 2020

Dr. Lackey is an excellent doctor. I would refer any one to her.

Reviewed on Dec 18, 2020

Dr Lackey demonstrated empathy, well received.

Reviewed on Dec 18, 2020

Dr Lackey collaborated well to establish a team approach to treat multiple issues.

Reviewed on Oct 30, 2020

I would strongly recommend Dr. Lackey to my family and friends. She cares about her patients. It showed in how she changed her system by keeping her patients safe. You only had to go into the building when it was necessary, not sitting and waiting with a room full of people, even with them being spaced and masked. I'm sure it wasn't easy adjusting her schedule, but I'm glad she had her patients best interest at heart in this unprecedented times. We all need to be more aware to stay safer.

Reviewed on Oct 29, 2020

Very impressed with how concerned Dr. Lackey was with all of my issues. That is why I asked her to be my primary care provider.

Reviewed on Oct 22, 2020

Dr. Lackey was very thorough, friendly and professional.

Reviewed on Oct 22, 2020

dr Lackey was excellent and well prepared for my visit

Reviewed on Oct 16, 2020

Dr. lackey is a great doctor. she ask questions and listen

Reviewed on Oct 16, 2020

Dr Lacky is very nice and is always concerned about my well being thank you Dr, Lackey

Reviewed on Oct 13, 2020

Dr. Lackey is the best doctor I've ever had.

Reviewed on Oct 9, 2020

Dr. Lackey and staff are very professional and curtious!! She is a VERY caring Doctor!!

Reviewed on Oct 6, 2020

Dr Lackey s office is very efficient and helpful

Reviewed on Oct 6, 2020

Dr Lackey is so thorough and always has your complete history. She has a great personality.

Reviewed on Sep 18, 2020

Dr lackey is a wonderful physician.

Reviewed on Aug 28, 2020

Dr Lackey is terrific..thoroughly efficient and likable, too!

Reviewed on Aug 28, 2020

Dr Lackey always attentive and thorough

Reviewed on Aug 24, 2020

12 years ago I broke a rib and couldn't get a appointment with my regular doctor so they set me up with Dr Lackey and I been with her ever since.

Reviewed on Aug 14, 2020

Love Dr Lackey

Reviewed on Aug 14, 2020

as usual, Dr. Lackey is very direct and and addresses all aspects of my care which i appreciate. I never feel rushed.

Reviewed on Aug 10, 2020

best dr I ever had, always listens to my questions, keeps me in good health

Reviewed on Aug 7, 2020

I love Dr. Lackey. I recommended her to a family member and now she goes to her.

Reviewed on Aug 6, 2020

Dr Lackey is one of the best!

Reviewed on Aug 6, 2020

Dr Lackey...excellent!

Reviewed on Aug 3, 2020

Dr Lackey is very careing and efficient

Reviewed on Jul 21, 2020

I had a Zoom appointment and it was great. Dr Lackey is wonderful.

Reviewed on Jul 14, 2020

Respect & appreciate *Dr. Lackey & how thorough she is. Excellent physician.

Reviewed on Jul 10, 2020

Dr. Lackey is a real trooper adjusting to new procedures AND a power outage when I arrived for my appointment. She came out to get me and escorted me through the maze to the exam room.

Reviewed on Jul 6, 2020

Dr. Lackey is one of the best in the business, she pulls no punches.

Reviewed on Jun 25, 2020

Dr Lackey was genuinely concerned about my health and answered my questions and addressed my concerns. She even made me laugh. Dr Lackey is an amazing doctor.

Reviewed on Jun 23, 2020

Dr.Lackey is very through, very caring and very professional! we need more like her!!

Reviewed on Jun 22, 2020

With the virus, it is a whole new ball game for both the patient and the doctor. One has to allow for adjustments...

Reviewed on Jun 12, 2020

phone visit was fine, looking forward to meeting Dr Lackey in person

Reviewed on Jun 11, 2020

Dr Latkey does a wonderful going over the results of my blood work

Reviewed on Jun 11, 2020

best doctor i ever had.

Reviewed on Jun 11, 2020

very good experience. very caring and thorough doctor

Reviewed on Jun 9, 2020

DR. Lackey does a Great Job and is very caring

Reviewed on Jun 6, 2020

Dr. Lackey's visit was great. She addressed my issues and is a great and caring Dr. She ordered testand really works to solve my health problems. Excellent. Thank you so much.

Reviewed on Jun 6, 2020

Excellent, caring Dr. I recommend her to everyone. She really takes good care of you as a person.

Reviewed on Jun 5, 2020

Dr. Lackey is an outstanding physician and more than that she is clearly my partner in my health. She is always prepared to talk and does her homework- which encourages me to be prepared as well!

Reviewed on Jun 1, 2020

Under the circumstances of this "virtual" visit, my primary physician provided me with the same attention to my health care as she has always shown to me. I missed receiving the print out of our visit and will be following up with my in-home blood pressure monitor. per her instructions, I will have blood work drawn "some time this summer.". The steps that have been implemented to "socially distance" seniors with existing health conditions (I'm 67 and have asthma and my B/P tends to run a bit higher that ideal; the CCF satellite offices have done and are doing a terrific job in the protocol techniques being used to keep the patients and themselves as "protected" as possible from any form of possible transmission. I pray the warmer weather and use of air conditioning will not exacerbate the spread if this virus. All those with whom I've been in contact have been doing a great job as to following the safety protocols to reduce transmission in the offices. Setting up the Zoom calls, trying to maintain social distancing and wearing masks and gloves. Doctors, staff and patients are all working to help reduce further transmissions. I am grateful for everyone's attention to detail and their continued commitment to the care provided to the patients. We can all continue to help each other as we go forward as we deal each day with our efforts to protect others and ourselves.

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