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Mark S. McClelland

Mark S. McClelland


Nurse Researcher, Office of Research and Innovation
Cleveland Clinic Health System

Executive Summary

Mark S. McClelland, DNP, RN, CPHQ, is a nurse researcher for Cleveland Clinic’s Office of Research and Innovation. With a broad background in quality coordination, case management, medical management and clinical experience that includes medical/surgical, homecare, hospice, and emergency department nursing, Dr. McClelland’s career experience includes more than 35 years. His research efforts focus on patient flow and transitions in care in the hospital setting, as well as how hospital culture impacts the quality of care. Additionally, he serves as faculty or program director of educational activities regarding research.

McClelland began his nursing career in the Cleveland area at University Hospitals and Cleveland Clinic before accepting a position as an emergency department staff nurse at Seattle Public Health Hospital in 1981. From there, McClelland held various supervisor and management roles at healthcare organizations such as Arlington Hospital, the Visiting Nurse Association of Northern Virginia, Hospice in Prince Georges County, and George Washington University Hospital as well as George Washington University, among others. McClelland returned to Cleveland Clinic in 2013, joining the Cleveland Clinic Nursing Office of Research and Innovation.


  • DNP, George Washington University, Washington D.C., 2010
  • MN in Nursing Administration, minor in Health Policy Development, University of Washington, Seattle, Washington, 1985
  • BSN, Case Western Reserve University, Cleveland, Ohio, 1977


  • Certified Professional in Healthcare Quality (CPHQ)
  • Human Subjects Research/HIPAA Certified


On a daily basis, Dr. McClelland serves in an educative and consultative role with Cleveland Clinic nursing staff to assist in formulating research questions and designing appropriate research studies. As a principal investigator or co-investigator, he is actively progressing research within the nursing profession. He is a leader in communication with national research organizations such as the National Institute of Health and Midwest Nursing Research Society, maintaining relationships and managing funding and proposals. Additionally, with extensive quality improvement experience, Dr. McClelland managed two national emergency department quality improvement collaboratives during his time with the Department of Health Policy at George Washington University, where he was looked at as a consultant for multiple stakeholders.

Clinical Practice

Dr. McClelland’s clinical expertise lies within the areas of medical/surgical, home care, hospice and emergency department nursing.


Having spent five years with the Department of Health Policy at George Washington University as a senior research scientist and assistant research professor, McClelland is an experienced educator. In addition to various management responsibilities and serving as a consultant to multiple stakeholders on improvements in hospital patient flow, Dr. McClelland also participated on the university’s research committee, faculty and staff affairs and academic program review task force. His lecture experience includes courses on the theoretical foundations of nursing, fundamentals of health policy for public health and health care, and health care quality and policy.

Research, Publications & Presentations

Throughout his career, Dr. McClelland has published several works in healthcare and medical journals, presented on topics that include the benefit and burden of emergency department performance measures and has actively worked as the principal investigator on a research study to develop a survey instrument called “The Hospital Culture of Transitions in Care,” which is designed to assess how hospital employees perceive, approach and conduct care transitions within the hospital setting.

View a selection of his work.



Solomon D, Lahl M, Soat M, Bena J, and McClelland M. Strategies to influence RN specialty certification. Nursing Management. August 2016.

Birken SA, DiMartino LD, Kirk MA, Shoou-Yih DL, McClelland M, and Albert MN. Elaborating on theory with middle managers’ experience implementing healthcare innovations in practice. Implementation Science. January 2016.

(Book Chapter) McClelland M & Albert NM. “Creating a vision for nursing research by understanding benefits.” In Building and Sustaining a Hospital-Based Nursing Research Program. Nancy M. Albert (Ed.) Springer, New York 2016


“Nurses Experience Making Predictions About Their Patient’s Outcomes: A Phenomenological Study” Nursing Management Congress, Las Vegas, NV, 2016



2015-present. Principal Investigator. Nurses Experience Making Predictions About Their Patient’s Outcomes: A Phenomenological Study [In data analysis]


McClelland M, Lazar D, Wolfe L, Goldberg DG, Zocchi M, Twesten J, & Pines JM. The Hospital Culture of Transitions in Care: Survey Development. Journal of Nursing Care Quality. October-December 2015.

Zocchi MS, McClelland M, Pines JM. Increasing Throughput: Results from a 42-Hospital Collaborative to Improve Emergency Department Flow. Joint Commission Journal on Quality and Patient Safety. November 2015.

McClelland M & Sorrell JM. Enhancing Care of Older Adults in the Emergency Department: Old Problems and New Solutions. Journal of Psychosocial Nursing. March 2015.

McClelland M. Harm in the Emergency Department - Ethical Drivers for Change. OJIN: Online Journal of Issues in Nursing. March 2015.


“Hospital Culture of Transitions in Care: Psychometric Testing” at the Agency for Healthcare Research and Quality Annual Research Conference, Washington, D.C. 2015



McClelland M, Asplin B, Epstein SK, Kocher KE, Pilgrim R, Pines J, Rabin E, & Rathlev NK. The Affordable Care Act and Emergency Care. American Journal of Public Health. October 2014.



“Hospital Culture of Transitions in Care: Survey Development” at the Academy Health Annual Research Meeting, Baltimore, Maryland, 2013.



Rabin E, Kocher K, McClelland M, Pines J, Hwang U, Rathlev N, Asplin B, Trueger SN, Weber E. Solutions To Emergency Department 'Boarding' And Overcrowding Are Underused And May Need To Be Legislated. Health Affairs. August 2012.

McClelland M, Jones K, Siegel B, Pines JM. A Field Test of Time-Based Emergency Department Quality Measures. Annals of Emergency Medicine. January 2012.

McHugh M, Tanabe P, McClelland M, Khare R. More Patients are Triaged Using the Emergency Severity Index than Any Other Triage Acuity System. Academic Emergency Medicine Journal. January 2012. 

Professional Involvement

  • Member, Research Committee, Department of Health Policy, George Washington University
  • Member, Faculty and Staff Affairs, Department of Health Policy, George Washington University
  • Member, Academic Review Task Force, Department of Health Policy, George Washington University

Contact Information

Cleveland Clinic
Office of Research and Innovation
9500 Euclid Avenue / T4-049
Cleveland, Ohio 44195