Mark S. McClelland, DNP, RN, CPHQ, is a nurse researcher for Cleveland Clinic’s Office of Research and Innovation. With a broad background in quality coordination, case management, medical management and clinical experience that includes medical/surgical, homecare, hospice, and emergency department nursing, Dr. McClelland’s career experience includes more than 35 years. His research efforts focus on patient flow and transitions in care in the hospital setting, as well as how hospital culture impacts the quality of care. Additionally, he serves as faculty or program director of educational activities regarding research.
McClelland began his nursing career in the Cleveland area at University Hospitals and Cleveland Clinic before accepting a position as an emergency department staff nurse at Seattle Public Health Hospital in 1981. From there, McClelland held various supervisor and management roles at healthcare organizations such as Arlington Hospital, the Visiting Nurse Association of Northern Virginia, Hospice in Prince Georges County, and George Washington University Hospital as well as George Washington University, among others. McClelland returned to Cleveland Clinic in 2013, joining the Cleveland Clinic Nursing Office of Research and Innovation.
- DNP, George Washington University, Washington D.C., 2010
- MN in Nursing Administration, minor in Health Policy Development, University of Washington, Seattle, Washington, 1985
- BSN, Case Western Reserve University, Cleveland, Ohio, 1977
- Certified Professional in Healthcare Quality (CPHQ)
- Human Subjects Research/HIPAA Certified
On a daily basis, Dr. McClelland serves in an educative and consultative role with Cleveland Clinic nursing staff to assist in formulating research questions and designing appropriate research studies. As a principal investigator or co-investigator, he is actively progressing research within the nursing profession. He is a leader in communication with national research organizations such as the National Institute of Health and Midwest Nursing Research Society, maintaining relationships and managing funding and proposals. Additionally, with extensive quality improvement experience, Dr. McClelland managed two national emergency department quality improvement collaboratives during his time with the Department of Health Policy at George Washington University, where he was looked at as a consultant for multiple stakeholders.
Dr. McClelland’s clinical expertise lies within the areas of medical/surgical, home care, hospice and emergency department nursing.
Having spent five years with the Department of Health Policy at George Washington University as a senior research scientist and assistant research professor, McClelland is an experienced educator. In addition to various management responsibilities and serving as a consultant to multiple stakeholders on improvements in hospital patient flow, Dr. McClelland also participated on the university’s research committee, faculty and staff affairs and academic program review task force. His lecture experience includes courses on the theoretical foundations of nursing, fundamentals of health policy for public health and health care, and health care quality and policy.
Research, Publications & Presentations
Throughout his career, Dr. McClelland has published several works in healthcare and medical journals, presented on topics that include the benefit and burden of emergency department performance measures and has actively worked as the principal investigator on a research study to develop a survey instrument called “The Hospital Culture of Transitions in Care,” which is designed to assess how hospital employees perceive, approach and conduct care transitions within the hospital setting.
View a selection of his work.
2010-present. Principal Investigator. The Hospital Culture of Transitions in Care. [In data collection]
Rabin E, Kocher K, McClelland M, Pines J, Hwang U, Rathlev N, Asplin B, Trueger SN, Weber E. Solutions To Emergency Department ‘Boarding’ And Overcrowding Are Underused And May Need To Be Legislated. Health Affairs. August 2012.
McClelland M, Jones K, Siegel B, Pines JM.
A Field Test of Time-Based Emergency Department Quality Measures. Annals of Emergency Medicine. January 2012.
McHugh M, Tanabe P, McClelland M, Khare R. More Patients are Triaged Using the Emergency Severity Index than Any Other Triage Acuity System. Academic Emergency Medicine Journal. January 2012.
McClelland M, Lazar D, Sears V, Wilson M, Siegel B, Pines JM. The Past, Present, and Future of Urgent Matters: Lessons learned from a decade of emergency department flow improvement. Academic Emergency Medicine Journal. December 2011.
McHugh M, Van Dyke K, McClelland M, Moss D. Improving Patient Flow and Reducing Emergency Department Crowding: A Guide for Hospitals. Health Research & Educational Trust. Published online at the AHRQ website. October 2011.
Richard S. Irwin and James M. Rippe. “Case Management in the Intensive Care Unit" in Irwin and Rippe's Intensive Care Medicine, 5th edition. 2003. [book chapter]
“Hospital Culture of Transitions in Care: Survey Development” at the Academy Health Annual Research Meeting, Baltimore, Maryland, 2013.
“A Field Test of Emergency Department Performance Measures” at the Academy Health Annual Research Meeting, Boston, Massachusetts, 2010.
“Making Time in the Emergency Department” at the Academy Health Annual Research Meeting, Chicago, Illinois, 2009.
- Member, Research Committee, Department of Health Policy, George Washington University
- Member, Faculty and Staff Affairs, Department of Health Policy, George Washington University
- Member, Academic Review Task Force, Department of Health Policy, George Washington University
Office of Research and Innovation
9500 Euclid Avenue / T4-049
Cleveland, Ohio 44195