CEO Update | Creating healthy communities through partnership

Fellow Caregivers,

Over the past seven months, we have enjoyed a newfound collaboration with other colleagues in medicine. This pandemic has shown how the communities in which we live and serve receive better care when organizations work together.

In March, we partnered with University Hospitalsto launch one of the nation’s first COVID-19 drive-through testing sites. Dr. Cliff A. Megerian, President and incoming CEO of University Hospitals, and I published an op-ed on how our partnership is expanding to improve the health of our community. Read the op-ed at

As members of a broader healthcare community, we share knowledge to improve care everywhere. We recently published findings about our Tiered Daily Huddles in the journal BMJ Quality & Safety.

Our huddles have empowered caregivers to make continuous improvements on a daily basis. This helps us achieve a standard of care across every Cleveland Clinic location. I am very proud of our teams for embracing this process and making it better.

Healthcare organizations agree that flu vaccination is essential in normal times. It is more important than ever to protect our communities during this pandemic. Please visit one of our vaccine locations before we head into flu season. We have just extended the flu walk-in tent at main campus through Sept. 25, and caregiver household members are welcome to get their vaccine in it as well.

We are committed to the health of every community we serve. The National Institute on Aging has awarded $3.3 million to our Lou Ruvo Center for Brain Health. This grant establishes the Nevada exploratory Alzheimer’s Disease Research Center, which aims to reduce disparities faced by individuals with dementia in rural settings. Read our release.

This evening, I welcome Valerie Jarrett, Former Senior Advisor to President Barack Obama, to Ideas for Tomorrow. There is still time to register for our discussion.

Our Hero of the Week is an ambassador for goodwill in the community. Slayman Awadallah, a police officer at Avon Hospital, monday-september-14 who had been hit by a car while riding his scooter.

While our patient was not in serious condition, his spirit was hurt over the damage to his scooter. Officer Awadallah decided to later surprise the boy with a new scooter and delivered it to his home.

“It felt great to make him happy again,” Officer Awadallah said. “With everything going on, it showed new hope for a better day, and it let us ignore what's going on for a moment and recognize something good happening.”

Thank you for treating our patients and neighbors like part of our family.

 Dr. Mijahlevic |  Cleveland Clinic

Tom Mihaljevic, MD
CEO and President