Ways Our Work Environments Have Changed Amid COVID-19

Ways Our Work Environments Have Changed Amid COVID-19

As we reactivate some of the services we paused to help prevent the spread of COVID-19, you may notice some changes upon returning to your work space.

While the processes and practices below may impact your interactions with fellow caregivers or the length of time it takes you to arrive to the start of your shift, remember these measures are part of our efforts to keep you safe.

Temperature Screening

We are using thermal scanning to screen temperatures of caregivers, patients and visitors upon entering our Northeast Ohio locations. We ask everyone to maintain social and physical distancing and to practice hand hygiene when inside our facilities.

While some locations will continue to use handheld thermometers for thermal scanning, we are expanding the use of thermal cameras to increase efficiency and allow distancing. Additional cameras will be installed soon.

Prior to patients’ arrival for appointments, remind them to allow extra time for COVID-19-related screening at our entrances. This process, as part of our commitment to keeping everyone safe, includes thermal scanning, questions about their visit and an explanation of our visitation restrictions.

For caregivers who are returning to their administrative work space (e.g. Cleveland Clinic Administrative Campus) after working remotely, a thermal scanning process will be in place by June 1.

Masking and Social Distancing

While there is not a simple method for eliminating COVID-19, there are precautions we can take to protect one another from becoming infected.

All caregivers at all locations, whether in clinical or non-clinical areas, are required to wear a mask where personal protective equipment (PPE) is not required. Patients and visitors are strongly encouraged to wear masks when inside our facilities.

Masks provide an extra layer of protection by helping us prevent the spread of COVID-19 when we speak, sneeze or cough. They also remind us to avoid touching our face. When worn properly while also practicing social distancing and hand washing, masks decrease the possibility that anyone who is unaware of being infected with COVID-19 will expose others.

Remember, your mask protects others and their families, and their masks protect you and your family.

Refer to our COVID-19 FAQs for caregivers for more information. Read about our cleaning protocols for clinical and non-clinical areas.

Thank you for helping us maintain the safety of our patients, caregivers and communities.

Three Ortho Express Cares Reopen

Three Ortho Express Cares Reopen

After a brief suspension in services to prepare for a potential surge in patients with COVID-19, three of our Ortho Express Care clinics have reopened.

Locations include:

  • Avon – Richard E. Jacobs Health Center
  • Solon Family Health Center
  • Sports Health Center in Garfield Heights

No appointments necessary for:

  • Joint, bone or muscle injuries
  • Sports or exercise-related injuries (no concussions)
  • Simple fractures, sprains and strains

Prior to entering our facilities, all patients and visitors will have their temperature taken, asked about their health status and asked to respect social distancing and practice hand hygiene. Everyone is strongly encouraged to wear masks at all times while inside our facilities.

At this time, no guests or visitors are permitted to accompany adult patients, unless special assistance is required. Pediatric patients, elderly patients, patients with cancer, and those with special needs are permitted to bring one guest. For the latest information on outpatient visitors, read our FAQs.

Additional information about Ortho Express Care can be found at: clevelandclinic.org/orthoexpress.

We will continue to provide updates on the reactivation of additional services as information is available.

Cleveland Clinic Joins Collaboration to Identify ‘Clean Committed’ Businesses in Northeast Ohio

Cleveland Clinic Joins Collaboration to Identify ‘Clean Committed’ Businesses in Northeast Ohio

Minimizing the spread of COVID-19 and committing to a consistent approach to safety impacts the revival of the travel and tourism, hospitality and entertainment industries within the communities we serve.

In early May, we launched our Creating a Safe Workplace website, in addition to other free COVID-19 resources, guides and webinars for all types of businesses. Now, our efforts to support other employers have expanded in Northeast Ohio.

Destination Cleveland — a nonprofit convention and visitors bureau — convened a collaboration of healthcare experts to encourage business owners to voluntarily commit to specific safety protocols as they reactivate services and reopen facilities. Cleveland Clinic joins Cuyahoga County Board of Health, MetroHealth System and University Hospitals in these efforts.

Businesses that commit to these safety protocols, including the practices listed below, will be designated as a “Clean Committed” business.

  • Cleaning and disinfecting workspaces and merchandise and providing disposable disinfectant wipes
  • Physical distancing by limiting capacity, staggering entry of customers and guests and re-arranging furniture to help occupants maintain a minimum of six feet between others
  • Engineering controls by installing physical barriers, employing touch-less solutions and increasing ventilation rates
  • Requiring employees to wear face coverings at all times, enforcing frequent hand washing and establishing official procedures for daily health assessments
  • Providing customer safe practices by using appointment settings when possible, requesting clients and customers to wear face coverings and providing access to hand washing facilities and hand sanitizers
  • Enforcing workforce policies that encourage employees who are sick or have COVID-19 symptoms to notify their supervisor, stay home and follow recommendations from the Centers for Disease Control and Prevention

For more details about the Clean Committed program, view this postcard and poster.

Caregiver Comfort Stations Closing Starting May 29

Caregiver Comfort Stations Closing Starting May 29

Throughout the COVID-19 pandemic, caregiver comfort stations have provided snacks and space to take a break for caregivers across Northeast Ohio. As we start our return to full operations, we will begin closing these stations.

Starting Friday, May 29, we will begin to close down all caregiver comfort stations.

  • On main campus, the last day for the comfort station in the Miller Pavilion Rooftop (J Building) will be Friday, May 29.
  • Remaining comfort stations on main campus and at regional locations will stay open through Sunday, May 31.

Questions? Email opsdivision@ccf.org.

Nurse Residency Program Creates Individualized Experience, Earns ANCC Accreditation

Nurse Residency Program Creates Individualized Experience, Earns ANCC Accreditation

Cleveland Clinic Nurse Residency program has achieved Accreditation with Distinction from the American Nurses Credentialing Center (ANCC).

Cleveland Clinic's residency provides an innovative, competency and simulation-based program tailored to meet each nurse’s unique clinical and professional development needs. Each nurse resident receives an individualized experience to grow and develop.

Supporting both new graduate nurses and experienced nurses, the program meets the learner where they are, creating a highly personalized experience.

“The residency is competency based. Each new nurse completes a success guide, which gives us objective individualized data on how to construct their experience,” says Joan Kavanagh, PhD, RN, NEA-BC, Associate Chief Nursing Officer for Nursing Education and Professional Development, who led the development of the in-house program. “Then at six months the new grad completes their success guide once again to ensure we are on the right track.”

The program is hosted by a team of nursing professional development specialists and clinical nurse specialists. Each nurse resident is paired with an expert clinical nurse preceptor and is supported by a nurse professional development specialist success coach. Together, they help nurses transition from academic to professional practice, providing them with training, skills and knowledge needed to deliver safe, patient-centered care.

The role of the nurse in today’s healthcare environment is evolving at a rapid pace. Now, more than ever, the role of the nurse stretches beyond that of a primary caregiver, but also as a patient advocate, innovator, researcher and an educator.

“Without question, today’s nurses are entering a whole new world of healthcare; it’s our responsibility to ensure our future nurses are prepared,” says ECNO Kelly Hancock, DNP, RN, NE-BC, FAAN. “”This honor reaffirms the dedicated work and commitment of our entire team to the core values of our organization.”

EHP Members: Healthy Choice Discounts to Carry Over to 2021

EHP Members: Healthy Choice Discounts to Carry Over to 2021

The Employee Health Plan (EHP) has been monitoring the rapidly changing situation with COVID-19. We want to make this year a little easier for health plan members.

If you participated in Healthy Choice during 2019 to earn a premium discount for 2020, you can take a deep breath. EHP has decided to carry your 2020 discount level into 2021!

This will impact members in a positive way. For example, if you are Diamond in 2020, you’ll stay at the Diamond level discount for 2021. If you are Gold in 2020, you’ll stay at the Gold level discount through 2021, and so on. Please note that the actual dollar amount of savings may change for 2021, but you are locked into the discount level you have earned through Dec. 31, 2021.

Alternatively, while you are prevented from dropping in your level at this time, you can still achieve a higher level of discount (if you aren’t already Diamond). Meet your goals in 2020 and you may improve your discount level in 2021.

So, what should you be doing in the meantime? Continue working on your health goals. Staying engaged in the program also helps you to improve your discount even further for 2021 if you are not already at the Diamond level.

Healthy Choice is more than a discount program. It’s a way to boost your health and well-being all year long.

For details about the 2020 Healthy Choice program changes, read these FAQs.

Are you enrolled in Coordinated Care?

If you want to work toward a better discount level, stay actively engaged in the program and continue working with your Care Coordinator to make sure you are staying on track with your goals. If you’re not sure of your goals, you can log in to your Healthy Choice portal for a reminder. Care Coordinators will focus on enrolling new members and working with members hoping to increase their premium discount for 2021.

You must continue to participate in Coordinated Care in order to be eligible for medication or co-pay reimbursements.

Are you tracking your physical activity?

Keep it up! Staying active is important and has many health benefits.

Are you new to the health plan and wish to get a discount for the first time in 2021?

EHP is extending the deadline to participate in Healthy Choice during 2020.

Typically, Healthy Choice requires six months of participation by Sept. 30, each year to qualify for the best discount. In 2020, EHP is requiring four months of participation by Nov. 30. That means you need to get started no later than July 31 and meet all your goals to be eligible for the best discount level in 2021.

EHP will make accommodations for appointment delays that have postponed the Health Visit form, along with other program access issues. EHP will continue to communicate as the access situation unfolds.

Regardless of where you are in your wellness journey, Cleveland Clinic caregivers have access to an excellent list of resources to help during this pandemic.

If you have questions about Healthy Choice, call EHP at 216.448.2247 and press Option 2.

Wearing a Unique Cloth Mask? Share a Photo With Us

Wearing a Unique Cloth Mask? Share a Photo With Us

Whether you wear cloth masks with fun patterns or illustrations, or coordinate a collection of masks with different outfits, we would love to see them.

To increase awareness about the importance of wearing cloth masks in public settings to protect others from becoming infected with COVID-19, Corporate Communications is collecting photos of caregivers wearing unique cloth masks. We will use the photos to create a video we will share on Cleveland Clinic’s social media channels.

Share Your Photo

  1. Put on your mask, covering your nose and mouth.
  2. If you are wearing your Cleveland Clinic uniform, please ensure you are following the dress code.
  3. Ask a friend or fellow team member to take a photo of you wearing your cloth mask.
  4. Send your photo to CaregiverCommunications@ccf.org. Include your name, credentials, location and the length of time you’ve worked at Cleveland Clinic.

We will collect photo submissions through Wednesday, June 3.

Questions? Email CaregiverCommunications@ccf.org.