- Daily CEO Update
- Updated Process for Patient-Specific Stethoscopes
- 24/7 Confidential COVID-19 Emotional Support Line Launched for Caregivers in Ohio
- Find Educational Training Classes and Resources for Workforce Redeployment
- Temporary Cardiology Admitting Services at Fairview and Hillcrest
- Need to Wear an N95 Mask? First, Remove Makeup
- Parking Fees to be Suspended for Two Months
- Q&A with Dr. Mihaljevic about our response to COVID-19
Daily CEO Update
It essential for us to engage you through a common purpose and transparent communication. Everything that I know, you know. There are no secrets about our response to COVID-19.
Today, I answered your frequently asked questions. Please watch when you are able. We also hosted a virtual meeting with our professional staff to keep our clinicians informed.
We are caring for our caregivers during the pandemic. If caregivers test positive for COVID-19, our Occupational Health team quickly arranges care. The new Caregiver Support Team reaches out to the individual and their manager with resources. We keep these caregivers connected to the organization when they are recovering at home.
I am proud to share that our new benefits for paid maternity and parental leave are effective today. Please visit the ONE HR Portal to learn more about these benefits.
Our surge planning efforts are ongoing. We have created temporary cardiology admitting services at both Fairview and Hillcrest hospitals, which allow cardiologists to admit patients and provide follow-up care. Hospitalists, primary care doctors and private practice physicians can then focus on where the needs are greatest in anticipation of a surge in patients with COVID-19.
We are training additional physicians and advanced practice providers who are capable of working in the intensive care unit. Other clinicians are being trained to manage non-ICU patients in teams, which will enable our internists to see more patients. Everyone will work together and be supported.
Tomorrow, I will visit one of our teams that cares for patients with COVID-19. I look forward to sharing this experience with you.
I leave you with one of the many inspiring comments on our kudoboard:
“Words can't express how much we appreciate all the Cleveland Clinic caregivers, both on the frontlines and those supporting them, in fighting this global pandemic. Day after day, you put others first and for that we are so grateful.”
Please take good care of each other, be kind to one another and do the right thing.
Tom Mihaljevic, MD
CEO and President
Updated Process for Patient-Specific Stethoscopes
Updated as of April 1, 2020, at 3 p.m.:
To be good stewards of our resources, we are implementing guidelines for use of stethoscopes on patients who have tested positive for COVID-19 or who are suspected of having COVID-19. In each patient room, there is one disposable stethoscope per patient that is to remain in the room. This is the only stethoscope needed for that patient’s care through their length of stay. The stethoscope is to be used by all caregivers for that patient’s care after disinfecting with a wipe between uses. Please store the stethoscope in the patient room in a manner to prevent contamination, which means out of the patient zone. If a stethoscope is not in the room, please request or obtain one from supplies.
Effective April 1, disposable stethoscopes will be cleaned at point of use when the patient is discharged from the care area. Stethoscopes will then go to a bin in the dirty utility room, where they will be disinfected, packaged, labeled and stored for possible future use.
24/7 Confidential COVID-19 Emotional Support Line Launched for Caregivers in Ohio
Updated April 1, 2020
These uncertain and unprecedented times can prompt a range of emotions, including anxiety and fear. We understand this can be especially true for caregivers, who are working tirelessly to serve our patients and help contain the spread of COVID-19.
To provide emotional care for caregivers, we have established a 24/7, live COVID-19 emotional support line. The resource is free and available starting today, April 1. Caregivers can access the line by calling Caring for Caregivers at 216-445-6970 or 1-800-989-8820 (prompt #2).
The resource is staffed by Cleveland Clinic-licensed behavioral health clinicians, who offer confidential emotional support conversations via phone. No documentation is required. Please keep in mind that the conversation is not diagnostic or intended to replace counseling. At the conclusion of the call, additional resources will be provided as needed or requested by the caregiver.
The emotional support line provides caregivers with immediate support at any time, while “Boost” telephone appointments are available for scheduled, and potentially more regular support calls.
In these times, it is as important as ever for caregivers to take care of themselves as we come together to support our patients, families and communities.
Find Educational Training Classes and Resources for Workforce Redeployment
To help healthcare providers prepare for the potential surge in COVID cases, Cleveland Clinic has created two key educational resources:
- Curriculum available on MyLearning: The curriculum is presented as a course, with questions for knowledge checks and CME credit (coming soon).
- Ready resource site, available on Connect Today: The site serves as a central hub with regularly updated links to all relevant content, including the curriculum.
On Connect Today, you’ll find:
- COVID-19 resources
- Non-COVID-19 inpatient resources
- Outpatient resources
- Procedures (where you can sign up for hands-on training)
How should I use these platforms?
- Take the course in MyLearning before (if possible) you are likely to be deployed to help with COVID-19 patients in the ICU or inpatient setting.
- Once you are in the active clinical role, visit Connect Today to view quick refreshers as needed. This content is also available on your smartphone using the “Jive Daily” App.
- If you need hands-on training for inpatient and ICU procedures, please sign up via the Connect Today site.
Depending on your role in the workforce deployment, you may need to review content in more than one area.
In the future, we will make the MyLearning curriculum available to non-Cleveland Clinic providers.
Temporary Cardiology Admitting Services at Fairview and Hillcrest
As we prepare for a potential surge of patients with COVID-19, continuing to support each other as a team is crucial.
One step we are taking to prepare is a temporary creation of cardiology admitting services at both Fairview and Hillcrest hospitals, which would allow cardiologists to admit and provide follow-up care to these patients. This applies to Cleveland Clinic professional staff, Quality Alliance and private practice physicians. This temporary change takes effect April 1, 2020.
This change will allow hospitalists, primary care doctors and private practice physicians to focus on where the needs are greatest in anticipation of a surge in patients due to COVID-19, by decompressing workloads and increasing efficiencies.
We expect that this temporary change will also allow for:
- Increased patient safety for our cardiac patients
- Reduced admissions
- Reduced length of stay
Need to Wear an N95 Mask? First, Remove Makeup
Caregivers who wear or anticipate needing to wear an N95 mask for their role must remove makeup before donning the mask. This includes foundation, tinted moisturizers, lipstick, lip gloss, etc.
Makeup can discolor N95 masks. These masks are now part of Personal Protective Equipment (PPE) items being collected in orange bags for disinfection and stored as an emergency reserve stock at select locations in Ohio. The disinfection process does not remove discoloration, which may reduce the quality and safety of re-used masks.
View more details about the Orange Bag Collection Program.
Parking Fees to be Suspended for Two Months
We are committed to supporting all of our caregivers during this COVID-19 pandemic. To help ease the burden on caregivers, we will be suspending parking fees for all caregivers with a paid parking assignment for two months.
This includes all caregivers – and our vendor employees – paying for parking at our Northeast Ohio facilities.
For caregivers receiving bi-weekly paychecks (every two weeks), this will start with your April 3 paycheck and appear on all paychecks through May 31. Fees will restart beginning with your June 12 paycheck.
For caregivers receiving semi-monthly paychecks (middle and end of month), this will start with your April 15 paycheck and appear on all paychecks through May 31. Fees will restart beginning with your June 15 paycheck.
To verify your parking fee has been suspended, check the Pre-Tax Deductions box on your paycheck. Next to PARKING, the amount during the fee suspension will be blank. You will continue to see the YTD (year to date) amount, which will not increase until June.
Frequently Asked Questions
Are all caregivers eligible for this suspension of fees?
No, only caregivers that are charged for parking will have their fees suspended. Caregivers without a monthly parking fee will not see changes to their paycheck.
Why does “PARKING” still show up on my paycheck?
PARKING will continue to show up on your paycheck as it reflects how much you have paid year-to-date (YTD). Between April 1 and May 31, the amount charged column will remain blank, indicating no deduction was made in the current pay period.
Does this change my parking assignment?
No. Caregivers with parking assignments will continue to park in their assigned location. Caregivers not assigned a parking location will continue to not have an assignment.
For additional questions, please email [email protected].
Q&A with Dr. Mihaljevic about our response to COVID-19
As leaders, one of our most important responsibilities is to be transparent with you.
We all face the COVID-19 pandemic together. We will manage through it by sharing information as a team.
Our goal is to protect patients and caregivers while fulfilling our mission. To do this, we will always use the best information available when making decisions.
We promise to communicate with you openly and often. Thank you very much for your trust.
Today, I answer frequent questions we have heard from caregivers about our response to COVID-19. Please watch the video above.
Thank you for your support.
Tom Mihaljevic, MD
CEO and President