Testing for travel, return to school, and childcare now available for Ohio patients

Testing for travel, return to school, and childcare now available for Ohio patients

Effective today, March 9, 2021, Cleveland Clinic will offer patients COVID-19 testing for purposes of travel, return to school/college, and childcare. Testing continues to be an important tool for reducing COVID-19 transmission.

How can patients get tested?

  • Patients requesting a test for travel, school or childcare should reach out to their Cleveland Clinic primary care provider (PCP) via MyChart or by phone to request testing. Patients only need an evaluation if they are symptomatic. 
  • After their provider places a testing order, the patient will schedule a testing appointment through MyChart. Cleveland Clinic offers several testing locations throughout Northeast Ohio.
  • Test results will be released in MyChart within two days. Patients who have a positive test result will also be contacted by phone. If a patient does not have MyChart, they can pick up their printed test results from their PCP’s office.
  • Per federal regulations, insurers must cover COVID-19 testing and there is no cost to patients. 
  • There are currently no testing age restrictions or exclusions based on prior COVID-19 infection or vaccination.

What do providers need to know?

  • Use the AMB Asymptomatic COVID Testing Panel, then select Asymptomatic Elective COVID-19 Testing to place an order.
  • Providers will complete an attestation the testing is not for work purposes.

Caregivers can also take advantage of this expanded testing option. Caregivers can request testing prior to travel, school or childcare by contacting their PCP.

If a patient does not have MyChart and needs assistance activating their MyChart account or with scheduling, they may call 216.444.2538.

Thank you for your dedication throughout the pandemic

Thank you for your dedication throughout the pandemic

This past year has been something none of us could have imagined. It brought challenges, loss, changes, new ways of doing things, support and hope.

You gave your all every day, supporting patients, their families and your fellow caregivers.

Your efforts have helped contain the spread of the virus throughout our communities. Our patients with COVID-19 have among the best outcomes in the U.S. because of your exceptional care.

Thank you!

While we can now envision a day when the pandemic ends, our pride as Cleveland Clinic caregivers will endure.

Visitation hours change in Ohio and Florida compassionate exceptions continue

Visitation hours change in Ohio and Florida compassionate exceptions continue

We know the connection between patients and their loved ones is important.

As fewer patients test positive for COVID-19 and hospitalizations remain low, we are expanding visitation hours. Care teams should also allow for compassionate exceptions as needed.

Review these updates and reminders about visitation guidelines in Ohio and Florida.

Visitation hours change

Effective Monday, March 15, visitation hours for adult inpatients at all Ohio and Florida locations will change to 7 a.m. to 9 p.m., seven days a week. This change increases the number of hours during which visitors are permitted to enter adult inpatient units. Visitation hours for pediatric inpatients will remain unchanged.

Compassionate exceptions apply

Care teams are encouraged to assess whether they can offer compassionate exceptions whenever appropriate. Compassionate exceptions can apply to any patient, including those who are in isolation because they have tested positive for COVID-19 or they are a person under investigation for COVID-19.

There is not a one-size-fits-all definition for a compassionate exception. While some examples of compassionate exceptions are listed below, this is not an all-inclusive list. Compassionate exceptions can include individual determinations such as:

  • end of life
  • when a patient is experiencing a challenging situation, such as a life-changing diagnosis, prolonged hospitalization, limited cognitive abilities, etc.
  • clergy visits and spiritual care needs
  • language barrier assistance
  • day of discharge

Care team members should work together to look for and offer ways to connect patients to families, if a patient would benefit from such a visit. The nursing unit manager is the best resource to connect with, should such needs arise. If further support or questions with these discussions are necessary, the nursing director or ombudsman can be available to help the team.

Compassionate exceptions must be approved by the nursing unit manager before adding the names of the visitor(s) to the Designated Visitor list in Epic. If a compassionate exception cannot be offered, help patients and loved ones connect virtually and on the phone.

Level red remains

The color-coded visitation throughout Ohio and Florida remains at level red. A multidisciplinary team of clinical caregivers evaluates the status of COVID-19 infections at our hospitals and in our communities on a regular basis to determine when additional restrictions may be lifted.

Keep your area's signage current by only displaying signage that reflects the current color-coded visitation level (i.e. Level Red). For adult inpatient units in Ohio and Florida locations, please remove signage that lists outdated visitation hours (i.e. 11 a.m. to 7 p.m.).