CEO Update | Hearing from caregivers about patient care

CEO Update | Hearing from caregivers about patient care

Fellow caregivers,

Our hospitals provide lifesaving care in the fight against COVID-19.

At Marymount Hospital, our team was among the first to prepare and has served the community’s needs ever since.

I recently visited Marymount to hear from caregivers about how patient care has changed and what you are doing to support one another. Watch my visit in the video linked above.

It is amazing to witness the impact we have as One Cleveland Clinic. Your teamwork and flexibility are making a clear difference as this surge continues to evolve.

Thank you for your service.

 Dr. Mijahlevic |  Cleveland Clinic

Tom Mihaljevic, MD
CEO and President

Visitation hours change for adult inpatient units in Ohio on Dec. 21

Visitation hours change for adult inpatient units in Ohio on Dec. 21

Thank you for helping us maintain safe environments at our facilities as we monitor and manage the current surge in patients with COVID-19.

We have heard and reviewed your concerns about the rising COVID-19 infections in our communities and community spread among fellow caregivers. To help decrease the number of people visiting our Ohio hospitals on a daily basis, while honoring the important role family and loved ones have in healing, we are limiting visitation hours.

Effective Monday, Dec. 21, 2020, visitation hours for adult inpatients at all Ohio locations will be 11 a.m. to 7 p.m., seven days a week. This change reduces the number of hours during which visitors are permitted to enter adult inpatient units in Ohio.

The color-coded visitation throughout Ohio remains at level red. Visitation hours for pediatric inpatients at Ohio locations will remain unchanged.

Compassionate exceptions remain

Beyond these hours, compassionate exceptions apply at any time. Care teams should assess whether they can offer compassionate exceptions whenever appropriate. Examples of compassionate exceptions for all patients, including patients who have tested positive for COVID-19 and persons under investigation (PUI) for COVID-19, may include but are not limited to:

  • end of life
  • clergy visits and spiritual care needs
  • language barrier assistance
  • day of discharge
  • when a patient is experiencing a challenging situation, such as a life-changing diagnosis, prolonged hospitalization, limited cognitive abilities, etc.

Decisions to offer compassionate exceptions to visitation should remain part of a collaborative, team-based approach.

Compassionate exceptions must be approved by the nursing director before adding the names of the visitor(s) to the Designated Visitor list in Epic. If a compassionate exception cannot be offered, help patients and loved ones connect virtually and via the telephone.

Keep signage current

Only display signage that reflects the current color-coded visitation level (i.e. Level Red). For adult inpatient units in Ohio locations, please remove signage that lists outdated visitation hours (i.e. 7 a.m. to 9 p.m.).

To order current color-coded visitation level signage and other COVID-19 printed materials, visit the Return to Work toolkits for administrative and clinical spaces, located under “Working onsite” on the Caregiver Workplace Solutions Connect Today page. Use this form to place your order, using the address of your work location.