Daily CEO Update

Daily CEO Update

Fellow Caregivers,

Our healthcare heroes have many faces. They also share a common purpose. Cleveland Clinic caregivers are truly giving to others — in the community, at the bedside or by supporting their colleagues and the patients they serve.

One way we celebrate our diverse team is to hear from caregivers in our messaging. In this new video, our caregivers rally the public to contribute to the Community Response Campaign. Gifts directly support caregivers and our efforts to contain COVID-19.

The pandemic is particularly straining to some communities around the United States. Many of our clinicians have asked if they can lend a helping hand.

Cleveland Clinic is in contact with hospitals in Michigan and New York that are requesting help. We are putting together a voluntary program for caregivers to travel and offer assistance. Read more about it here.

We are currently well-staffed to handle anticipated surges in states where we have hospitals. Today, I visited the surge hospital being assembled at the Health Education Campus. This monumental project is a true team of teams effort. I look forward to showing you the progress in my next video update.

Our leaders will continue to lead from the front by rounding with caregivers and patients, reinforcing that we are all in this together. Members of the Cleveland and Florida executive teams are performing leadership rounds at our regional locations. We are seeing countless examples of innovation, compassion and teamwork.

In Florida, we held our first virtual town hall. It was an opportunity for caregivers throughout the region to hear from and interact with leadership.

The community is rallying behind our caregivers tonight through #LightUpCLE. Rocket Mortgage FieldHouse, Progressive Field, Terminal Tower and our Miller Pavilion water feature will all light up blue at sunset. You can honor healthcare workers and first responders by turning on lights at home.

Hearing gratitude from patients and families is a hero’s reward. Here is a note from a man after one of our nurses arranged a virtual visit with his wife who is in the hospital:

“Because of your kindness and efforts, I was able to see my wife for the first time in 11 days. She looks as beautiful as the day we met over 40 years ago. You don’t just save lives. You save families and create opportunities to make more sweet memories.”

In recognition of Good Friday, this will be my last comprehensive update to you this week.

Happy Passover. Happy Easter. Thank you for your support.

Dr. Mijahlevic |  Cleveland Clinic

Tom Mihaljevic, MD
CEO and President

Nurses and Other Caregivers: Growing Need for Assistance at New York and Michigan Hospital Systems

Nurses and Other Caregivers: Growing Need for Assistance at New York and Michigan Hospital Systems

In light of the COVID-19 pandemic spread in the United States, we are coming together with other health systems throughout the country. There is a growing need for assistance in New York and Michigan hospital systems. We have connected with the Henry Ford Health System in Michigan and New York-Presbyterian Hospital System who have requested any caregivers we can spare. As one in healthcare, we support and help where the need is greatest.

There are several roles needed in both of these health systems including critical care nurses, nurse practitioners, board-certified critical care and emergency medicine physicians, physician assistants, CT and X-ray technicians.

Cleveland Clinic is supportive of providing caregivers to help during this time and we remain well-staffed to handle any anticipated surge in the states where we have hospitals. Please know that this is a completely voluntary decision and permission to serve, and the timing of service, will be reviewed by your manager.

If you choose to serve:

  • Caregivers will continue to receive pay and benefits from Cleveland Clinic with no interruption.
  • No vacation time/PTO will be charged to those who assist.
  • Supplemental pay will be provided at the completion of the assignment. Details are still in discussion.
  • All clinicians will be covered by our medical malpractice insurance, as well as emergency immunity laws that have been enacted in both New York and Michigan. All housing, meals, transportation and laundering services will be provided and expenses will be reimbursed.
  • Your manager will work with you to determine how long you should assist in New York or Michigan on a case-by-case basis. Caregivers are free to come home at any time.
  • If a caregiver becomes sick, Cleveland Clinic will bring them home.

Please note, if we do experience an increased surge need at one of our own locations, Cleveland Clinic will bring our caregivers back to meet the needs of our patients. 

To assist, or to ask questions, complete this form.

To learn more, refer to these FAQs.

Physicians and PAs: Growing Need for Assistance at New York and Michigan Hospital Systems

Physicians and PAs: Growing Need for Assistance at New York and Michigan Hospital Systems

In light of the COVID-19 pandemic spread in the United States, we are coming together with other health systems throughout the country. There is a growing need for assistance in New York and Michigan hospital systems. We have connected with the Henry Ford Health System in Michigan and New York-Presbyterian Hospital System who have requested the help of available caregivers. As one in healthcare, we support and help where the need is greatest.

There are several roles needed in both of these health systems including critical care nurses, nurse practitioners, board-certified critical care and emergency medicine physicians, physician assistants, CT and X-ray technicians.

Cleveland Clinic is supportive of providing caregivers to help during this time and we remain well-staffed to handle any anticipated surge in the states where we have hospitals. Please know that this is a completely voluntary decision and permission to serve, and the timing of service, will be reviewed by your Institute Chair.

If you choose to serve:

  • Caregivers will continue to receive pay and benefits from Cleveland Clinic with no interruption.
  • No vacation time will be charged to those who volunteer to assist; this absence will be in the “clinic business” category. 
  • Supplemental pay will be provided at the completion of the assignment. Details are still in discussion.
  • All clinicians will be covered by our medical malpractice insurance, as well as emergency immunity laws that have been enacted in both New York and Michigan. All housing, meals, transportation and laundering services will be provided and expenses will be reimbursed.
  • The duration of the assignment will be based on staffing needs at Cleveland Clinic and your personal preference as approved by your Institute Chair. However, individuals are free to come home at any time.
  • If a caregiver becomes sick, Cleveland Clinic will bring them home.

Please note, if we do experience an increased surge need at one of our own locations, Cleveland Clinic will bring our caregivers back to meet the needs of our patients. 

To learn more about this opportunity, please contact Brian Johnson at johnsob8@ccf.org or 216.287.3145.

To learn more, refer to these FAQs.

Help Us Maintain Our Portable Oxygen Cylinder Supply

Help Us Maintain Our Portable Oxygen Cylinder Supply

We are working with our suppliers to maintain our supply of portable oxygen cylinders. During this time of high demand, vendors are asking for all customers to return as many cylinders as possible during normal deliveries.

To ensure empty cylinders are exchanged for new ones, we are reminding caregivers to please return empty and partially-used cylinders to the appropriate storage locations. This will allow for continued depletion of partially-used cylinders and provide for the timely exchange of empty cylinders.

If you see an unused cylinder in a common space, we ask that you return it to the nearest storage location. Not sure where one is located?

  • At main campus, call Service Express at 216.444.2754
  • At regional sites, follow your site’s normal procedure for O2 canister questions/requests
COVID-19: When Caregivers Come Home to Their Families

COVID-19: When Caregivers Come Home to Their Families

Steven Gordon, MD, Chair of Infectious Disease, Respiratory Institute, and Aaron Hamilton, MD, Interim Chief Safety and Quality Officer, share insight on how healthcare workers can best prevent the spread of COVID-19 to their families.