Daily CEO Update | Recognized for Our Safety

Daily CEO Update | Recognized for Our Safety

Fellow Caregivers,

Cleveland Clinic promises to always deliver the safest, highest quality care with an exceptional experience. We are proud to report that our locations remain safe environments for patients and caregivers throughout this pandemic.

Our hospitals were recognized by Leapfrog Group for patient safety. It is our best showing ever: 11 hospitals earned As, and the remainder earned Bs. Our affiliate, Ashtabula County Medical Center, also earned an A. See the ratings.

We are partnering with the States of Ohio and Florida to ensure public health. We continue to scale up our testing capacity as both governments look to reopen. We will support statewide COVID-19 contact tracing as it is implemented.

Florida Governor Ron DeSantis publicly recognized our team again on Wednesday, expressing appreciation for their expertise and advice.

Our caregivers have received well-earned praise for their efforts. Dr. Pravin George of our Neurological Institute was part of the team who travelled to help at New-York Presbyterian. He appeared this morning on ABC’s “Live With Kelly and Ryan.”

Today, I filmed an interview with Dr. Rakesh Suri, CEO of Cleveland Clinic Abu Dhabi, to discuss how we are caring for patients and the community in the United Arab Emirates. Watch the video.

I leave you with a photo of our caregivers who appeared outside our executive offices in Cleveland to express gratitude. We are humbled by their message and appreciate all that you do. View photo.

Thank you,

Dr. Mijahlevic |  Cleveland Clinic

Tom Mihaljevic, MD
CEO, President and Morton L. Mandel CEO Chair

Cleveland Clinic Abu Dhabi is Asking for Help from ICU RNs Physicians

Cleveland Clinic Abu Dhabi is Asking for Help from ICU RNs Physicians

Updated April 30, 2020

At the core of a Cleveland Clinic caregiver is unwavering commitment to supporting our patients, community and each other.

We received hundreds of caregivers who were interested in supporting Henry Ford Health System in Michigan and New York-Presbyterian Hospital System — and are incredibly grateful. We have a team currently working at NewYork-Presbyterian Hospital System and another team who left Wednesday to begin their service to help in Michigan.

Now, our Cleveland Clinic Abu Dhabi family needs our support.

They are requesting Registered Nurses with recent experience in an Intensive Care Unit or a Step-Down Unit, as well as critical care, infectious disease and hospital medicine physicians. This is open to Ohio, Weston and Martin Health caregivers.

We remain well-staffed to handle any anticipated surge in the states where we have hospitals. This is a voluntary decision and permission to serve will be reviewed by your manager.

If you choose to serve:

  • Caregivers will continue to receive pay and benefits from Cleveland Clinic with no interruption.
  • No vacation time/PTO will be charged to those who assist.
  • Anticipated departure is on or around May 12, 2020, staying for a six-week period, inclusive of a potential quarantine entering Abu Dhabi. The United Arab Emirates currently urges a 14-day quarantine period for those entering the country. Cleveland Clinic Abu Dhabi leaders are working with the UAE Department of Health to shorten quarantine by sequential performance of rapid testing, which would include COVID-19 testing prior to departure and upon arrival. This will make a 14-day quarantine unlikely.  More information will be provided prior to leaving for Abu Dhabi.
  • A license will be needed to practice in Abu Dhabi. If selected, nurses will need to provide a copy of their nursing degree, an updated resume, a copy of their passport and a passport photo to obtain temporary licensure.  As part of the licensure process, CCAD will also obtain medical malpractice insurance, which will provide coverage while working at CCAD.
  • Transportation, housing, meals, laundry and other incidental costs, as per the Cleveland Clinic travel policy, will be covered or reimbursed for the duration of the assignment.

To assist, or to ask questions, complete this form.

To learn more, refer to these FAQs.

How Cleveland Clinic Abu Dhabi Has Responded to COVID-19

How Cleveland Clinic Abu Dhabi Has Responded to COVID-19

Fellow Caregivers,

As a global organization, we began to observe this pandemic in its earliest stages. This allowed us to be proactive and prepare.

Cleveland Clinic Abu Dhabi was the first hospital in our enterprise to see the effects of COVID-19 locally.

Today, I am joined by Dr. Rakesh Suri, CEO of Cleveland Clinic Abu Dhabi, to hear about our team’s efforts in the United Arab Emirates. Watch the video above.

Note that because we are taping this alone and over video conference, we did not need to wear our cloth masks.

Thank you for being flexible and committed. Your work continues to shine around the globe.

Dr. Mijahlevic |  Cleveland Clinic

Tom Mihaljevic, MD
CEO and President

Mobile App Offers Easy Access to Educational Resources for Workforce Redeployment

Mobile App Offers Easy Access to Educational Resources for Workforce Redeployment

Now, there’s a new way to access educational resources for workforce redeployment to help you prepare for a potential surge in COVID cases.

A new mobile app, called COVID Training, is being pushed to many physicians’ and other healthcare providers’ Cleveland Clinic i-phones.

For initial use, follow these steps:

  1. Ensure you have the Jive Daily app installed on your device
  2. Make sure the Jive Daily app is closed
  3. Click on the COVID Training icon that is now on your home screen.
  4. Select the option to Open in the Jive Daily app.
  5. Select Open when given the prompt to Open this page in “Jive Daily.”
  6. Select Next when asked to enter your community URL. (Note: https://ccf.jiveon.com will already be filled in here.)
  7. Select Employee Login at the login screen.
  8. Enter your network user name and password when prompted and select Sign On.
Mechanical Prototype Shop Steps Up Its Game to Help Cleveland Clinic Battle COVID-19

Mechanical Prototype Shop Steps Up Its Game to Help Cleveland Clinic Battle COVID-19

Lerner Research Institute (LRI)’s Medical Device Solutions (MDS) group works in concert with caregivers to design and build items to help treat patients.

As part of MDS, the Mechanical Prototype shop recreates instruments and devices from existing or discontinued designs.

“On a typical day, a cardiologist might come to our shop to ask us to build or modify an instrument,” says Tony Shawan, team leader. “The surgical team will then use that instrument in the operating room.”

Among the shop’s innovations are left ventricular assist pump housings made from solid blocks of titanium and curved vascular dilators that match the anatomy of blood vessels. The team also refurbishes and repairs instruments and replaces broken or lost components.

However — as with all caregivers during the COVID-19 pandemic — “normal” has taken on a new meaning for the team and the volume of projects has never been higher. The Mechanical Prototype shop’s duties and priorities have changed dramatically.

“We are always busy, but this level of intensity has been incredible,” Shawan says. “Almost all of our regular work has been put on pause.”

Just a few of the items the team has been creating or repurposing include:

  • Modifying 150 beds to allow them to incline as part of the transformation of the Health Education Campus into a temporary hospital
  • “Y” splitters that allow two flow meters to be attached to a ventilator
  • Five different designs of plastic ventilator boxes that protect caregivers from airborne droplets while ventilating a patient
  • 160 clamps and brackets for IV poles
  • 1,000 copies of ventilator fittings

The team — which brings more than 120 combined years of experience, including 70 years with medical devices — largely works its magic in a 5,000-square-foot facility on the first floor of the ND Building in LRI at main campus. Among the machinery in the shop are computer numerical control (CNC) vertical machining centers (which shave layers from an object in order to create a new piece), a 3D laser scanner, vertical milling machines and engine lathes for high-precision custom work. Software includes computer-aided design and computer-aided manufacturing

While everyone is busy, teamwork is keeping them focused. “Everyone in the shop,” Shawan says, ”just wants to be part of helping out.”

Spring 2020 Leapfrog Scores Reinforce Your Outstanding Patient Care

Spring 2020 Leapfrog Scores Reinforce Your Outstanding Patient Care

We appreciate your commitment to patient safety at all times of the year. No matter the circumstances, you continue to provide high quality care.

Our Spring 2020 Leapfrog Hospital Safety Grades highlight your dedication to best serving our patients and remind us that our service extends beyond the COVID-19 pandemic.

On April 30, Leapfrog Group released its semi-annual safety grades associated with patient safety performance and practices. These grades represent a composite score of data from a voluntary, self-reported survey, as well as several publicly reported metrics — many of which align with our Enterprise Quality priorities.

The hospitals listed below, in addition to Ashtabula County Medical Center, received an “A” in the most recently published grades — our best Leapfrog Hospital Safety Grades performance:

  • Akron General
  • Avon Hospital
  • Euclid Hospital
  • Fairview Hospital
  • Hillcrest Hospital
  • Lutheran Hospital
  • Main campus
  • Marymount Hospital
  • South Pointe Hospital
  • Union Hospital
  • Weston Hospital

While we have encountered new challenges and unfamiliar situations in recent months, our caregivers are persistent in providing compassionate care and reducing avoidable harm to our patients. We are proud of your efforts and thank you for the level of quality, safety and patient experience you ensure in all care settings.

Check the intranet for important safety updates as we begin to re-activate some of our services.

Celebrate these accomplishments by sharing congratulatory messages with fellow caregivers on our kudoboard.