Daily CEO Update | Fulfilling our mission

Daily CEO Update | Fulfilling our mission

Fellow Caregivers,

We speed up our response to any challenge by working as a team of teams. Among us are scientists, researchers and educators. These caregivers are steady and innovative in their efforts, which allow us to fulfill our mission and give back to the medical community.

Cleveland Clinic showed this early in the pandemic by becoming one of the first hospitals to provide in-house testing.

Our talented caregivers continue to lead. Here are recent highlights of your contributions:

  • We created a registry for COVID-19. Through the registry, we are developing models that predict a patient’s risk for testing positive and risk for hospitalization. Both models are already proving to be very accurate.
  • We launched a new feature of the Cleveland Clinic Journal of Medicine called “COVID-19 Curbside Consults.” Our clinical caregivers and researchers are sharing daily insights to accelerate the world’s understanding of this disease.
  • We created a plan to educate more caregivers to be deployed in areas of greatest need. Education focuses on COVID care for those experienced with intensive care; training for those with limited intensive care experience; and training for those with limited inpatient experience.

It is humbling to see the innovation, teamwork and dedication of all our caregivers.

Your legacy of leadership enables us to partner with government. Yesterday, Ohio Governor Mike DeWine asked hospitals to submit plans for resuming nonessential procedures. Cleveland Clinic is part of these discussions.

In Florida, Governor Ron DeSantis announced the creation of a task force that will advise on how to reopen the state. Our leadership team in Florida maintains regular contact with his office as well as the Florida Agency for Health Care Administration.

The health and well-being of our communities guide us to do what is right. A recent study in the Journal of the American College of Cardiology shows that the rate of heart attacks across the United States has sharply declined.

Our clinicians are concerned this could be a sign that patients with critical care needs are avoiding the emergency room out of fear of exposure to COVID-19, or confusing some heart attack symptoms with COVID symptoms. Our hospitals are safe environments. We will remind the public to seek emergency care when it is needed.

Art and music have the power to touch our hearts and lift our spirits. Cleveland Clinic art and music therapists offer support to patients and caregivers in many creative ways. See their virtual choir rendition of “Keep Your Head Up” with a message to their fellow caregivers.

Thank you for always taking good care of our patients and each other.

Dr. Mijahlevic |  Cleveland Clinic

Tom Mihaljevic, MD
CEO and President

New Guidelines for Exceptions to Inpatient Visitation in Ohio

New Guidelines for Exceptions to Inpatient Visitation in Ohio

We updated our guidelines for exceptions to inpatient visitation at our Ohio locations to indicate restrictions specific to visitors of patients who have COVID-19, Persons Under Investigation (PUIs) and patients who do not have COVID-19. Outpatient visitation restrictions remain the same.

In Ohio, visiting hours are from 8 a.m. to 5 p.m. Sunday through Saturday. All visitors to patients with COVID-19 must wear Personal Protective Equipment (PPE). All visitors are encouraged to wear their own masks while visiting; cloth masks will be provided to visitors who do not bring their own.

The updated inpatient visitation guidelines for our Ohio locations below, apply to the following visitor exceptions:

COVID-19+/PUI/COVID-19 negative: one parent visitor daily during inpatient stay

End of life

COVID-19+/PUI/COVID-19 negative: two parent (caregivers) visitors for end of life, single in-person visit

COVID-19+/PUI/COVID-19 negative: single in-person visit*

Emergency change in care
COVID-19+/PUI: single in-person visit
COVID-19 negative: one visitor outside room, single visit

Emergent admission
COVID-19+/PUI/COVID-19 negative: single in-person visit

Life-changing diagnosis
COVID-19+/PUI/COVID-19 negative: single in-person visit

COVID-19+/PUI: single in-person pick-up
COVID-19 negative: single in-person visit

COVID-19+/PUI/COVID-19 negative: single in-person visit during labor

*A single in-person visit is defined as one designated visitor in the room visiting a given patient within visiting hours. The designated visitor leaving the room signifies the end of the visit.

Encourage patients who have their own mobile device to use FaceTime, Google Hangouts and Skype to visit with family or loved ones virtually. Unit iPads are configured to enable virtual visitation between family and patients who do not have their own mobile device. Refer to this guide for more details.

Visit the COVID-19 toolkit for more visitation restriction details.

Curbside Medication Delivery Available at All Outpatient Pharmacies During COVID-19 Pandemic

Curbside Medication Delivery Available at All Outpatient Pharmacies During COVID-19 Pandemic

In order to reduce patient traffic and potential exposure to COVID-19, all Cleveland Clinic outpatient pharmacies are offering curbside medication delivery. This program removes the need to come into the pharmacy waiting room to pick up medications.

Anyone desiring curbside medication pickup should call the pharmacy prior to and upon arrival to arrange for service. The pharmacy staff will provide details on parking and will request additional information needed to complete prescription pickup.

Cleveland Clinic providers should instruct all patients who are exhibiting symptoms of COVID-19, are being actively tested for COVID-19 or who have been exposed to COVID-19 to contact the pharmacy to arrange for curbside medication delivery.

The curbside delivery service is available during regular pharmacy hours and is free of charge. Patients are responsible for any outstanding charges or copayments required by their insurance provider. For this service, pharmacies only accept payments by credit/debit card or flexible spending account.

We're Here to Support Your Emotional Well-Being

We're Here to Support Your Emotional Well-Being

Emotional support line

To provide emotional care for caregivers who are working tirelessly during the COVID-19 pandemic, we have established a 24/7, live COVID-19 emotional support line.

The resource is free for all Ohio caregivers. Caregivers can access the line by calling Caring for Caregivers at 216.445.6970 or 1.800.989.8820 (prompt #2).

The resource is staffed by Cleveland Clinic-licensed behavioral health clinicians, who offer confidential emotional support conversations via phone. Please keep in mind that the conversation is not diagnostic or intended to replace counseling. At the conclusion of the call, additional resources will be provided as needed or requested by the caregiver.

Boost telephone appointments

The emotional support line provides caregivers with immediate support at any time, while “Boost” telephone appointments are scheduled, and potentially more regular support calls. This resource is free for Ohio caregivers; Union Hospital caregivers: Please refer to your local Employee Assistance Program for offerings.

Boost telephone appointments are scheduled telephone calls to share experiences, review your current resilience skills and support systems and explore additional methods and resources.

To schedule your free, confidential Boost telephone appointment, call Caring for Caregivers at 1.800.989.8820 or 216.445.6970.

Psychiatry and psychology virtual visits

We have expanded availability for caregivers and their dependents to virtually see a Cleveland Clinic psychiatrist or psychologist for COVID-19-related support— as always, there’s no co-pay for Employee Health Plan members and their dependents. Call the Cleveland Clinic Behavioral Health Appointment Center at 216.636.5860 to schedule a virtual visit Monday through Friday.

For more well-being resources, review this article

Virtual Visits Available for Rehabilitation and Sports Therapy

Virtual Visits Available for Rehabilitation and Sports Therapy

The Rehabilitation and Sports Therapy team is now offering patients the option of in-person or virtual visits for physical, occupational and speech therapy.

Rehabilitation and Sports Therapy outpatient locations in Northeast Ohio remain open and ready to serve patients with in-person appointments. The option of virtual visits is now available to patients for initial evaluations and follow-up therapy sessions.

There are no changes to the referral or scheduling process. Providers should order PT/OT evaluation and treatment as normal, and patients can schedule with Rehabilitation and Sports Therapy by calling 216.444.6262.

The team looks forward to continuing to care for patients during this challenging time.

Euclid Hospital Skilled Nursing Facility Floor Transitions to COVID Positive Unit

Euclid Hospital Skilled Nursing Facility Floor Transitions to COVID Positive Unit

On April 14, one of two Skilled Nursing Facility (SNF) floors at Euclid Hospital transitioned to a COVID positive unit. This floor is now designated for skilled nursing patients with a confirmed positive COVID-19 test.

This transition will expedite throughput and is a model site for the region adding resources to the designated areas within our health system that care for patients with COVID-19 including main campus, Akron General, Fairview, Hillcrest and Marymount hospitals.

This temporary plan will allow our health system to manage the skilled nursing treatment needs for patients who are COVID positive. Euclid Hospital’s other SNF floor will continue to accept non-COVID positive SNF referrals during this time.