We've eased some visitation restrictions

We've eased some visitation restrictions

As COVID-19 cases remain steady in our communities, we can explore ways to allow more people to visit their loved ones. 

Starting Tuesday, April 19, Cleveland Clinic locations in Ohio and Florida will implement new visitation guidelines at all facilities. Key changes include: 

  • Two individuals will be allowed to visit each inpatientat a time, instead of two individuals a day. 

  • Visitors to hospitals must check in upon arriving and check out before leaving. 

  • The age restriction for visitors will no longer apply.

Action needed: Please take down and store all current orange level visitation signs by April 19.

How do we get new signage?

Hospitals will receive new visitation retractable banner signs in the coming weeks. Family health centers and medical office buildings have received instructions for ordering new signs. 

Where can we return old signs?

Ohio locations:  Return previous orange level visitation retractable banner signs to the Lerner building at main campus, NA1-127, to be recycled as soon as possible. Dispose previous orange level visitation flyers. 

Does the visitor partnership pledge still apply?

Yes, Ohio and Florida locations will continue to use and distribute the visitor partnership pledge. Read more about the pledge.


  • Visitation hours remain 7 a.m. to 9 p.m.

  • Visitors must wear a mask while inside our facilities.

  • Individuals who have tested positive for COVID-19 or have been exposed to someone who tested positive for COVID-19 can visit a patient no less than 10 days after testing positive or being exposed. 

  • Visitors to patients with COVID-19 must follow these guidelines, which include wearing a mask, eye protection, gown and gloves. 

  • Consider compassionate exceptions to our visitation guidelines for all patients. 

Your efforts to support patients and their loved ones impact our quality and delivery of care. Thank you for your continued dedication.

New process to order a SelfCheck COVID-19 test for Ohio caregivers

New process to order a SelfCheck COVID-19 test for Ohio caregivers

Beginning Friday, April 15, Ohio caregivers must call the COVID-19 Hotline at 216.445.8246 to obtain a SelfCheck COVID-19 self-swab testing kit. You will no longer be able to place a SelfCheck order through MyChart.

The option to order SelfCheck through MyChart was made available to accommodate increased caregiver testing demand during the omicron wave. Now, we are reverting back to the process of speaking with Occupational Health to evaluate symptoms and order testing.

Caregivers who believe they have COVID-19 symptoms or have been exposed should call the Caregiver COVID-19 Hotline. You will be notified of next steps and scheduled for testing at a Cleveland Clinic testing location with the choice to select the self-swab option from Occupational Health. 

What is SelfCheck

This testing option allows caregivers to receive their Occupational Health assigned COVID-19 test using a self-swab option at select Northeast Ohio hospitals and family health centers. Please note this option is not available for family members or dependents of caregivers. 

View more details about the process for obtaining a SelfCheck testing kit here