New State Department Travel Advisory Issued to Avoid All International Travel

New State Department Travel Advisory Issued to Avoid All International Travel

On March 19, 2020, the U.S. Department of State issued a Global Level 4 Health Advisory. This Level 4 advisory instructs U.S. citizens to avoid all international travel due to the global impact of COVID-19. Many areas throughout the world are experiencing COVID-19 outbreaks and taking action that may limit traveler mobility, including quarantines and border restrictions. We also need to prepare for potential additional U.S. action that would restrict entry into the country.

Following this direction from the U.S. State Department, Cleveland Clinic urges all caregivers currently located abroad for short-term business or personal reasons to make plans to return to the United States immediately, or risk remaining abroad for an extended stay.  

This advisory is in place for the safety and security of U.S. citizens. It is important for caregivers to follow such guidance to protect our patients, fellow caregivers and community.

Please remember, if you have returned home from a CDC Level 3 Travel Health Notice Country, you may have been exposed to COVID-19. Please call the Cleveland Clinic Caregiver COVID-19 Hotline at 216.445.8246 for instructions on next steps.

Additionally, a number of caregivers are U.S. citizens working in a Cleveland Clinic international location. We are fortunate that each of our international locations offers excellent healthcare options, so that our caregivers will be supported if needs arise. Caregivers based in an international location should speak to their local management or HR department to address any individual questions.

Thank You for Donating Blood; More Opportunities to Help

Thank You for Donating Blood; More Opportunities to Help

Updated March 25, 2020 at 9 a.m.

More than 70 caregivers donated blood at the March 20 Emergency Red Cross Blood Drive at main campus. Thank you! 

The American Red Cross is experiencing a blood shortage, and additional drives are taking place. As we prepare for patient needs relating to the COVID-19 pandemic, the need is greater than ever.

Upcoming Drives Include:

Date: March 27
Time: 9: a.m. – 3 p.m.
Location: Rocket Mortgage FieldHouse Atrium

Please Note: Donors must have a scheduled appointment to assure proper social distancing; please enter through the Cliff’s entrance at the corner of Huron & East 6th; free parking available on East 6th and Eagle Avenue.

Date: March 31
Time: 11 a.m. - 4 p.m.
Location: First floor atrium of the LL Building (the Pathology and Laboratory Medicine Institute building on main campus at East 105th St., and Carnegie Avenue)

Date: April 8
Time: 9 a.m. - 2 p.m.
Location: First floor atrium of the LL Building (the Pathology and Laboratory Medicine Institute building on main campus at East 105th St., and Carnegie Avenue)

Do you want to give blood, but need to find another date?

How to schedule an appointment to give blood

To give blood for any of our blood drives, schedule an appointment:

  1. Visit Red Cross donation website
  2. Search by sponsor code: CCF
  3. Search by zip code (LL building zip code: 44106)
  4. Find the drive by date
  5. Schedule a time that works for you

COVID-19 safety precautions

While there is no evidence that this coronavirus or any respiratory illness can be transmitted through a blood transfusion, the Red Cross is taking extra precautions to help ensure the safety of donors, recipients, volunteers, staff and the blood supply.

Enterprise Eatery and Services Update

Enterprise Eatery and Services Update

Please find the latest eatery and services updates as of Saturday, March 21.

Main campus

  • Starbucks, in both the H and Q Buildings, will be closed until further notice. The Starbucks in the Crile Food Emporium will remain open during normal business hours.
  • International Café will remain open 24 hours a day, seven days a week with limited seating, meeting a six-foot distance between tables.
  • All cafeterias will remain open, unless noted otherwise, with seating closed at 4 Corners, Crile Food Emporium and Lerner cafés.
  • Panera Bread will provide takeout service but has closed all seating areas.
  • Joseph-Beth will be open for the following temporary store hours: 7 a.m.- 5:30 p.m., Monday – Friday; and 10 a.m.- 3 p.m. on Saturday and Sunday.
  • Key Bank’s branch in the J building will be closed until further notice. All ATMs will remain operational.

Regional Ohio facilities

  • The Independence Family Health Center (FHC) and Cleveland Clinic Administrative Campus eateries are closed until further notice.
  • Starting Thursday, March 26, eateries at the Beachwood FHC, Twinsburg FHC and Business Operations Center (BOC) will be closed until further notice.
  • All open cafés will continue to provide grab and go items and takeout services.
  • Those open cafés with seating areas will offer limited seating, meeting a six-foot distance between tables.

All Ohio and Florida locations

  • All self-serve food items, including salad bars, have been removed and are available in prepackaged containers.
  • All serving stations will remain open unless noted otherwise at the station.
  • All locations will discontinue fountain beverage service and will only sell bottled beverages.
  • All condiments have been removed and are available upon request.
  • All food fundraiser sales should be cancelled/postponed until further notice.

These changes will remain until further notice. Open locations will continue to operate during normal business hours unless noted otherwise. We continue to work to ensure patient safety on inpatient units, and no changes will be made to inpatient food service at this time.

Learn more about menus and locations.

Telehealth Services During COVID-19 Care: Provider User Guide

Telehealth Services During COVID-19 Care: Provider User Guide

As a result of the COVID-19 pandemic, we are currently experiencing increased demand for telehealth services. To meet these demands, expanded telehealth services will be available to Cleveland Clinic physicians and Advanced Practice Professionals.

Reference telehealth guidelines.

FaceTime and Skype App Usage for Telehealth Visits During COVID-19

FaceTime and Skype App Usage for Telehealth Visits During COVID-19

Updated March 18 – 5:06 p.m.

Consistent with our goal of protecting patients and caregivers while fulfilling our mission, as of March 17th, patients with routine appointments are being rescheduled for telemedicine visits when appropriate. This includes both telephone only or “virtual” synchronous video visits.

Due to a tremendous uptick and demand put on our Express Care Online (ECO) platform, there have been technical difficulties that are being addressed.

We are expanding virtual visits to include not only Express Care Online, but also private video chat applications for a virtual visit on either a CC device or your personal device. This is consistent with recently announced guidance on telemedicine and HIPAA. Approved Video Applications are those popular applications that allow for video chats, including Apple FaceTime, Facebook Messenger video chat, What’s App, Google Hangouts video, or Skype. Please note for the Skype option, it can be the publicly available version, not just Skype for Business.

Public facing video applications (e.g. Facebook Live, Tik Tok and Twitch) are NOT authorized.

Providers and Institutes are evaluating scheduled visits to determine:

  • If the visits can be postponed
  • If it’s clinically appropriate to conduct telephone only visit, or
  • If the visit should have a video component, use any of the following forms of video visit
    • for those providersnotalready utilizing ECO, use Approved Video Applications, depending on your patients device
    • for those who have access to ECO, if you have connection issues, you may proceed with a telephone only visitorwith Approved Video Applications.

In light of recent restrictions on visitor access, providers may use Approved Video Applications in both the inpatient and outpatient setting to accommodate family members.

We are working on an enterprise solution for documentation templates, visit types, CPT codes, preference lists and education.

Personal Protective Equipment Update

Personal Protective Equipment Update

Personal Protective Equipment Update, Effective March 21, 2020

We currently have adequate personal protective equipment (PPE) to protect our caregivers and patients during this pandemic. Your safety is our top priority.

As the COVID-19 situation evolves, please remember the following:

  • Caregivers must only use PPE provided by Cleveland Clinic. Please do not bring your own PPE from home for use during your shift.
  • We need to continue to be good stewards of our PPE to protect our caregivers and patients over an extended period of time.
  • Follow the current recommendations our leaders have developed (see links below). These recommendations align with international and national guidelines, as well as best practices shared from healthcare leaders across the U.S.

Recommendations for PPE

Use the visual guides below to know when to wear a facemask or an N95 respirator mask; protective eye wear; and a gown and gloves when in contact with patients with respiratory illness in the following settings:

How to Don and Doff PPE

Watch video tutorials under the "Protection" tab on COVID-19 page to prepare yourself for patient care in isolation and the associated required PPE.

View visuals from the Centers for Disease Control and Prevention about the proper sequence for putting on your PPE.

Questions?