Update to Family Virtual Visitation Program Hours in Ohio

The Family Virtual Visits program has initiated many positive experiences for our patients and their families during the pandemic. We will continue to provide this service to patients who do not arrive with their own smart device, as well as those who are not permitted to have in-person visitors.

Because the number of virtual visits with loved ones significantly decreased when limited in-person visitation re-opened, we will slightly reduce our Family Virtual Visits program hours at all Ohio facilities. Beginning Monday, Aug. 10, patients may request virtual visits with loved ones from 9 a.m. to 5 p.m. each day.

Nurses will continue to assist interested patients with virtual visits with their family members and loved ones using the Cleveland Clinic iPads for Microsoft Teams to Skype meetings.

Submit patients’ virtual visit requests in one of the following ways:

Visit the Patient Experience intranet site for more information.

Questions? Contact Grétchen Hebert, Program Coordinator, Office of Patient Experience at [email protected].