Daily CEO Update | We Prepare to Resume Services

Daily CEO Update | We Prepare to Resume Services

Fellow Caregivers,

The commitment we make to our patients lasts their entire lifetime. During this pandemic, we have provided excellent care to those who are ill, and share concern for patients whose treatment has been deferred.

On Monday, May 4, we will begin to resume most patient care in Ohio and Florida. Our plan is thoughtful and deliberate. In this first phase, we are taking additional precautions to ensure safety for patients and caregivers. 

In addition to our regular pre-operative steps, we will test all patients for COVID-19 within three days prior to any surgery or procedure performed in an operating room or ambulatory surgery center.

We created an environment-of-care checklist for every location. It covers patient and caregiver screening, social distancing in common areas and work spaces, and thorough disinfection of all facilities. The checklist will be closely followed as more patients begin to enter our doors.

We are now seeking caregivers to help with the patient surge at Cleveland Clinic Abu Dhabi. They are requesting Registered Nurses with recent experience in an Intensive Care Unit or a Step-Down Unit, as well as critical care, infectious disease and hospital medicine physicians.

Participating and travelling to Abu Dhabi is a voluntary decision. We remain well-staffed to handle any anticipated surge in the states where we have hospitals. Learn more.

Caregivers who face hardships are eligible for new support. We have expanded our Caregiver Hardship Fund to assist caregivers experiencing unexpected financial hardship related to COVID-19. How to apply.

Our Caregiver Giving Program supports the hardship fund. Thank you to all who have made gifts. You are supporting your fellow caregivers in need.

Let’s all enter the weekend on a high note. Here is a recent post on our kudoboard:

“I just wanted to say thank you for helping people get better and taking care of them while they are sick. You are very brave to go to work every day and be around sicknesses. I am very proud and thankful for all your hard work.”

Thank you,

Dr. Mijahlevic |  Cleveland Clinic

Tom Mihaljevic, MD
CEO and President

Updated Continuous Improvement Office Hours, Call-in Information

Updated Continuous Improvement Office Hours, Call-in Information

In March, Continuous Improvement (CI) implemented virtual office hours to help teams develop, standardize and improve general processes and those related to COVID-19 preparedness.

CI’s office hours are now offered weekly on Fridays. Caregivers may call any time between 1 and 2 p.m. each Friday; no appointment is necessary. Read below or view this flyer for updated call-in information.

How to attend

  • Sign in to Microsoft Teams
  • Call 1.216.307.2685
  • Dial the conference ID: 337 079 456#

Questions? Email [email protected] for more information.

Salute Flyover to Honor Healthcare Workers Essential Employees and Other First Responders

Salute Flyover to Honor Healthcare Workers Essential Employees and Other First Responders

The 910th Airlift Wing of the Youngstown Air Reserve Station is launching “Herc Over America” on Monday, May 4, as a way for the Air Force Reserve family to salute healthcare workers, essential employees and all other first responders who are on the frontline of the COVID-19 pandemic.

The flyover, consisting of two of the 910th’s C-130H Hercules aircraft, is scheduled for 11:10-11:20 a.m. – give or take five minutes – on Monday, May 4, over main campus, Cleveland Clinic Children’s and Fairview Hospital. The C-130s also will fly over Akron General at approximately 11:29 a.m. Cleveland Clinic has three caregivers: Nadine Thomas, RN (Fairview); Derek Kilberg, Radiology Technologist (Akron General); and Drezden Johnson, RN (South Pointe Hospital), who are in the Air Force Reserve and are currently deployed.

These flyovers are scheduled during one of the Airlift Wing’s training missions and will incur no additional cost to taxpayers.

Procedure for Requesting Shuttles for Pre-operation COVID-19 Testing at Main Campus

Procedure for Requesting Shuttles for Pre-operation COVID-19 Testing at Main Campus

We have created a process to help clinicians request a shuttle to help pre-surgery patients on main campus move to and from the COVID-19 testing center at the Walker Building.

This shuttle service can be requested for patients meeting the following qualifications:

  • Patient is scheduled for surgery
  • Patient is not suspected of being COVID-19 positive (successfully passed COVID-19 pre-screening)
  • Patient has a scheduled pre-surgery COVID-19 test in Epic
  • Patient is ambulatory (physically able to get in and out of the shuttle unassisted)
  • Patient does not have access to personal transportation while awaiting surgery
  • Patient’s origin and return destination is on the main campus including the InterContinental Hotel and Holiday Inn Cleveland Clinic

Patients that are driving to main campus or have their own vehicle are expected to drive themselves to the testing center at their scheduled test time.

Transportation to the Walker COVID-19 testing center will not be provided to individuals not scheduled for shuttle transport by the department providing the surgery.

How to request a shuttle

Requests are only accepted between 24-48 hours prior to the scheduled transport to the COVID-19 testing center.

To schedule transportation for COVID-19 testing:

  • Complete this online form when making a COVID-19 test shuttle request. Form should be completed 24-48 hours prior to the scheduled test.
  • Provide this document to patients regarding how to find their shuttle on the day of their COVID-19 test.
  • If weekend transport is required, requests must be received by noon on the Friday prior to the scheduled test.

Questions? Please review this process document or contact Carolyn Lambert (216.276.3710) or Rich Aiple (216.276.3711).