COVID-19 Emotional Support Line ends June 30, Caring for Caregivers continues other services

COVID-19 Emotional Support Line ends June 30, Caring for Caregivers continues other services

Because we have returned to near normal operations in many of our facilities, Caring for Caregivers has re-assessed how their services can best support caregivers while they adapt their practices amid COVID-19.

On June 30, Caring for Caregivers will end its 24/7 COVID-19 emotional support line service. Moving forward, their remaining services will continue to support the health and wellbeing of caregivers.

Caring for Caregivers provides expert, confidential services at no cost, including assistance with work/career concerns, grief and bereavement, financial pressures and more. For more information, visit the Caring for Caregivers intranet site or call one of the numbers below:

  • Ohio: 216.445.6970
  • Florida: 1.800.899.3926
  • Nevada: 1.800.280.3782

You may also reference caregiver resources in the COVID-19 toolkit.

We are committed to supporting all caregivers every day. Check the Caring for Caregivers intranet site regularly for updates and additional resources.

CEO Update | Reflecting on Juneteenth and Racial Equality

CEO Update | Reflecting on Juneteenth and Racial Equality

Fellow Caregivers,

Today is Juneteenth, a day to celebrate the end of slavery in the United States.

Also known as Emancipation Day or Juneteenth Independence Day, this is a day to reflect on how far we have come as a country, how very far we still have to go and how each of us can affect the change we hope to see in the world.

The senseless killings of George Floyd, Ahmaud Arbery, Breonna Taylor, Rayshard Brooks and other African Americans have lent even more weight to this year’s Juneteenth observances.

Cleveland Clinic is committed to promoting racial equity and ending racism that results in health disparities. We support a Cleveland City Council resolution declaring racism a public health crisis. We will be working with the community to address violence and to end disparities of care. We have created “Lift Every Voice” forums for caregivers to discuss these events and the hurt you are feeling.

Together, we can make a difference and pursue true equality, justice and care for our patients, caregivers and community.

Cleveland Clinic researchers – including Donald Malone, MD, chair of the department of psychiatry and psychology and president of Lutheran Hospital – have uncovered a deeply concerning trend within the COVID-19 pandemic.

While the physical toll of the COVID-19 pandemic has been obvious, the mental health impact has been less apparent. Their study, published in the American Journal of Emergency Medicine, shows a 60 percent decrease in suicide-related emergency department visits one month after Ohio issued a statewide stay-at-home order. The study also reports a 28 percent decrease in behavioral health visits and a 14 percent decrease in alcohol-related visits.

As The Plain Dealer points out in a recent story, this is causing concern that “the ongoing pandemic and a delay in patients seeking treatment could lead to a long-term mental health crisis.”

Yesterday at the Cleveland Clinic Lou Ruvo Center for Brain Health in Las Vegas, we launched The Women’s Alzheimer’s Movement Prevention Center at Cleveland Clinic the first Alzheimer’s prevention clinic designed just for women – in association with Maria Shriver and The Women’s Alzheimer’s Movement (WAM).

This is an important step in the fight against Alzheimer’s disease, as the center focuses on prevention through lifestyle modifications that can reduce the risk of the disease, as Ms. Shriver explained on the Today show yesterday morning.

If you are going to be flying soon, be sure to wear a mask. That is the guidance Cleveland Clinic offered to United Airlines and in this message Jim Merlino, MD, delivered during an interview on CNBC recently. Through our Cleveland Clinic AtWork program, we are helping companies throughout the nation to reopen safely and successfully.

Earlier this week, the Cleveland Orchestra offered a special salute to our healthcare heroes with a private concert. What a special moment to have our world-class caregivers serenaded by world-class musicians.

Dr. Mijahlevic |  Cleveland Clinic

Tom Mihaljevic, MD
CEO and President

Environmental Services caregivers extend beyond normal responsibilities to assist patients, fellow team members

Environmental Services caregivers extend beyond normal responsibilities to assist patients, fellow team members

Our Environmental Services (EVS) caregivers are dedicated to providing excellent housekeeping services for our patients, visitors and fellow caregivers to help maintain safe areas at all locations.

By providing care and services outside of their expected scope of work, several caregivers on EVS teams recently demonstrated their commitment to putting patients first. (View photos of the caregivers below.)

Making a patient connection

Ruth Santiago, EVS area cleaner at Cleveland Clinic Avon Hospital, noticed a Spanish speaking patient was becoming agitated when trying to communicate with her care team. Santiago stepped in to assist her fellow caregivers with translating for the patient.

“The patient reminded me of my mom,” Santiago says, “so it felt second nature to help her. I felt moved to be able to help out.”

Santiago’s presence and assistance helped calm the patient.

“Ruth is often praised by patients and caregivers for her caring, ‘patients first’ approach, and this situation was no different,” says EVS Supervisor Patricia Upton.

Lending helping hands

Two patients on Cleveland Clinic South Pointe Hospital’s 9th floor unit tested positive for COVID-19, after testing negative upon admission. Because several caregivers were exposed to these patients, the 9th floor unit team and hospital leadership initiated extra precautions to ensure the safety of patients and caregivers.

South Pointe’s teams asked for assistance with cleaning the unit, including all patient rooms. That’s when Rob Walls, EVS Director at Hillcrest Hospital, and his team volunteered to help.

“When we heard about the situation at South Pointe, we were onsite within 90 minutes — we knew exactly what we had to do,” Walls says. “There’s no better feeling than knowing you are providing a safe and healing environment, not only for patients, but for your fellow caregivers as well.”

“The Hillcrest team was so helpful,” says Jeffrey Hines, EVS Supervisor at South Pointe Hospital. “They helped us deep clean the unit in a day and a half.”

With the exception of one patient who became infected from community spread, no additional patients on the 9th floor unit have tested positive for COVID-19 after being admitted at South Pointe.

The caregivers and their teams above were recognized in a Hero Huddle during our tiered daily huddles — one way we recognize and support caregivers and patients. In the comments below, tell us about an inspiring colleague or team.

For your colleague to be considered, share why your colleague should be celebrated in Hero Huddles during our daily tiered huddles. If your team does not directly participate, speak to your manager, who can share the recognition with the appropriate leader to share in the huddles.