Pop-up Markets Now Available at Most Regional Hospitals

Pop-up Markets Now Available at Most Regional Hospitals

To help caregivers purchase essential items to take home, we have opened additional pop-up markets on main campus and inside a number of our regional hospitals. All markets will be open by April 17.

The pop-up markets are located within the cafeteria. Below is opening date and hours of operation for each market:


  • Euclid: Monday-Friday, 8 a.m.-3 p.m.; Weekends, 11 a.m.-1:30 p.m.
  • Fairview: Daily, 6:30 a.m.-7:30 p.m.
  • Hillcrest: Daily, 6:30 a.m.-7:30 p.m.
  • Lutheran: Monday-Friday, 7 a.m.-2 p.m.; closed on weekends
  • Main campus – International Café: 24/7
  • Main campus – Lerner Café: Monday-Friday, 8 a.m.-1:30 p.m.; closed on weekends

Opening April 13

  • Martin Health – All three hospitals: Daily, 6:30 a.m.-1:15 a.m.
  • Medina: Monday-Friday, 7 a.m.-2 p.m.; closed on weekends

Opening April 15

  • Avon: Daily, 7 a.m.-2 p.m.
  • South Pointe: Daily, 7 a.m.-2 p.m.

Opening April 17

  • Marymount: Daily, 7 a.m.-2 p.m.
  • Indian River: Daily, 6:30 a.m.-7:30 p.m.
  • Weston: Daily, 7 a.m.-2 p.m.

Cash, credit and payroll deduction are accepted at all markets. These markets sell prepackaged items, including: milk, eggs, bread, peanut butter, fresh produce, rolls of paper towels and toilet paper, boxed snacks and more. *All items are subject to availability and are restocked when possible.

Questions? Email opsdivision@ccf.org.

Cleveland Clinic's Preparedness Covered in Recent National News

Cleveland Clinic's Preparedness Covered in Recent National News

In recent weeks, many spokespeople throughout the organization have been featured in local and national news educating the public about COVID-19 and sharing our organization’s perspective. Yesterday two national news outlets published stories that explore Cleveland Clinic’s COVID-19 preparedness.

The Washington Post discussed the State of Ohio’s early interventions as well as Cleveland Clinic’s surge planning and predictive modeling. CEO and President, Tom Mihaljevic, MD, and, Chief of Medical Operations, Robert Wyllie, MD, are quoted

The New York Times described how Ohio’s Amish community is supporting Cleveland Clinic through production of masks. Simrit Sandhu, Executive Director of Supply Chain Management, is quoted discussing our innovative approach to sourcing supplies.

Leadership Rounding and Tiered Huddle Updates for COVID-19

Leadership Rounding and Tiered Huddle Updates for COVID-19

Leadership Rounding process changes and reminders

Leadership Rounding, which occurs monthly at main campus and includes leaders, will continue in a modified format through the COVID-19 pandemic. We have revised our Leadership Rounding process to ensure respectful, responsive and safe rounding experiences during this challenging situation.

To preserve Personal Protective Equipment (PPE) for clinical caregivers, leaders will  not enter rooms of patients with COVID-19. They may interact with patients with COVID-19 via phone call FaceTime or Skype.

Clinical team members and caregivers may be asked to speak with leaders during rounding. Please continue to share any issues, comments, suggestions or needs with leaders who round on your unit.

Hero Huddles added to Tiered Huddles

Our tiered daily huddles, which are brief, focused conversations, will now feature Hero Huddles to support and recognize caregivers, as well as patients with COVID-19. Using the existing structure of huddles, Hero Huddles will incorporate recognition of the following:

  • Team members’ collective work in the COVID-19 environment
  • One caregiver on each unit whose service goes above and beyond
  • One patient with COVID-19 whose story may enrich or inspire others

Operating Council members will contact caregivers and patients whose stories escalate to Tier 6.

Thank you for all you do to provide comfort and inspiration to our patients and caregivers.

You are Our Heros

You are Our Heros

To our Cleveland Clinic caregivers, healthcare workers and first responders — thank you for tirelessly and selflessly working to keep our communities safe. Last night Cleveland lit up blue in honor of you. And our neighbors lit candles and their homes to thank you.

Our Cleveland Clinic Lou Ruvo Center for Brain Health helped #LightUpCLE all the way from Las Vegas. The Center illuminated blue to show support and gratitude to our fellow caregivers on the frontlines in Ohio and Florida as well as to healthcare workers and emergency responders in Vegas and around the world. You are our heroes.

Access Training for Microsoft Teams Before April 24

Access Training for Microsoft Teams Before April 24

This story was updated on April 10, 2020.

With the increased number of caregivers working from home, Microsoft Teams is our new, temporary online collaboration tool for scheduling all online meetings. Using Microsoft Teams ensures that our internal network does not get overburdened and disrupt caregiver workflows.

Microsoft representatives will be offering online webinar training through April 24. Their overview includes how to schedule meetings using Outlook, share screens, take meeting notes, chat, manage audio settings and more.

Log on to the Microsoft support page to join the training session that works best for you. You’ll also find self-help training, resources and FAQs.

If you have any questions or issues, please contact the ITD Service Desk at 216.444.4357.

How We Are Safely Disinfecting PPE to Build Extra Reserves

How We Are Safely Disinfecting PPE to Build Extra Reserves

On March 30, we began our Orange Bag Collection Program. It’s just one of our measures to safeguard our supplies of Personal Protective Equipment (PPE).

While we currently have enough PPE to keep our caregivers safe, collecting used PPE for disinfection is an added measure that helps us further conserve and store an emergency reserve stock.

To help us appropriately clean and disinfect our PPE, our Sterile Processing Department (SPD) teams from across the enterprise have come together to partner with Evergreen Cooperative. These SPD caregivers have been instrumental in utilizing their existing knowledge base, while being flexible to meet new demands.

Orange bag items, including N95 masks, face shields, protective eyewear and disposable stethoscopes, are taken to a Cleveland Clinic Laundry Plant operated by Evergreen Cooperative. The facility has been transformed, especially for this process, with necessary equipment and workflows. All reprocessing caregivers from both the Cleveland Clinic and Evergreen Cooperative are trained on new techniques, processes and essential safety precautions. They are wearing appropriate PPE while following proper donning and doffing guidelines.

Eyewear and face shields are washed and disinfected. N95 masks go through a hydrogen peroxide, low-temperature sterilization method, which kills the virus and all other bacteria. This FDA approved process has been validated through scientists at Steris Corporation and Cleveland Clinic. This reprocessing method enables the Cleveland Clinic to use a once disposable N95 mask up to 11 times if necessary.  We currently have adequate supplies of new N95s, eyewear and face shields for use and will not be utilizing reprocessed equipment in the foreseeable future.

The new facility launched operations on April 6. In only the first two days of operation, this team has reprocessed an incredible 1,762 N95 masks, 600 face shields and 1,300 protective eyewear PPE.

An Inside Look at Our COVID Surge Hospital

An Inside Look at Our COVID Surge Hospital

Fellow caregivers,

For several months, we have observed the COVID-19 pandemic nationally and internationally. We have seen hospitals experience different peaks in patient activity.

At Cleveland Clinic, we are studying all of this to guide our approach.

We feel we can never be too prepared. Therefore, we are planning for the worst case scenario.

Our surge plans involve staffing, supplies and space to care for the greatest number of patients in need.

Here in Cleveland, we have been converting the Health Education Campus into a temporary hospital. It is a true team of teams effort.

Yesterday, I had the opportunity to visit the campus and see progress. Watch the video above to learn more.

As we care for more patients, our plans may change. When they do, we will keep you informed.

Through teamwork, innovation and compassion, we are demonstrating the very best traits of Cleveland Clinic.

Thank you for everything that you do.

Dr. Mijahlevic |  Cleveland Clinic

Tom Mihaljevic, MD
CEO and President