A patient is the most important person in the Institution - In person or by mail.

A patient is not dependent on us - We are dependent on them.

A patient is not an interruption of our work - It is the purpose of it.

The patient is not an outsider to our business - They are our business.

The patient is not someone to argue or match wits with.

The patient is a person and not a statistic.

It is our job to satisfy them.

-William E. Lower, M.D.
The Cleveland Clinic Foundation
February 1921