Patient Experience

Inpatient Survey

HCAHPS Overall Assessment

2019 – 2020

Source: Press Ganey, a national hospital survey vendor, 2021

ᵃBased on national survey results of discharged patients, Jan 2018 - Dec 2018, from 4,758 U.S. reporting hospitals. Medicare/gov/hospitalcompare
ᵇResponse options: 0-10 scale, with 9-10 being best
ᶜResponse options: Definitely yes, Probably yes, Probably no, Definitely no

HCAHPS Domains of Careᵃ

2019 – 2020

Source: Press Ganey, a national hospital survey vendor, 2021

ᵃExcept for “Room Clean” and “Quiet at Night,” each bar represents a composite score based on responses to multiple survey questions.
ᵇBased on national survey results of discharged patients, Jan 2018 - Dec 2018, from 4,758 U.S. reporting hospitals. Medicare/gov/hospitalcompare
ᶜDoctor Communication domain rating
ᵈNurse Communication domain rating
ᵉResponse options: Yes, No
ᶠResponse options: Strongly Agree, Agree, Disagree, Strongly Disagree
ᵍResponse options: Always, Usually, Sometimes, Never