"Patients First" is Cleveland Clinic’s guiding principle in ensuring exceptional outcomes, improving population health, and reducing the cost of care. These efforts create value for patients, payors and the community. Caregivers coordinate across the continuum to deliver safe, timely, effective, efficient, equitable and relationship-centered care.
To achieve the optimal patient experience and outcomes, Cleveland Clinic has developed an integrated care delivery model that is accessible, affordable and evidence-based. Cleveland Clinic’s relationship-centered culture leverages empathy and innovation to ensure a sustainable and viable future.
Learn more about the outstanding programs and services our Office of Patient Experience offers.
Find out how we track measures of patient safety, quality of care and patient satisfaction.