Patients First
Patients | Sustainability & Global Citizenship Report | Cleveland Clinic

"Patients First" is Cleveland Clinic’s guiding principle in ensuring exceptional outcomes, improving population health, and reducing the cost of care. These efforts create value for patients, payors and the community. Caregivers coordinate across the continuum to deliver safe, timely, effective, efficient, equitable and relationship-centered care.

To achieve the optimal patient experience and outcomes, Cleveland Clinic has developed an integrated care delivery model that is accessible, affordable and evidence-based. Cleveland Clinic’s relationship-centered culture leverages empathy and innovation to ensure a sustainable and viable future.

Our Commitment to Patients First

Our Commitment to Patients First

Patient Experience

Learn more about the outstanding programs and services our Office of Patient Experience offers.

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Patient Safety & Quality of Care Data

Find out how we track measures of patient safety, quality of care and patient satisfaction.

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Integrated Care

We continue to draw upon our deep capabilities and spirit of innovation to lead the field in creating a model of healthcare for the future.

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