What is a Patient?
A patient is the most important person in the Institution - In person or by mail.
A patient is not dependent on us - We are dependent on them.
A patient is not an interruption of our work - It is the purpose of it.
The patient is not an outsider to our business - They are our business.
The patient is not someone to argue or match wits with.
The patient is a person and not a statistic.
It is our job to satisfy them.
-William E. Lower, M.D.
The Cleveland Clinic Foundation