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Frequently Asked Questions

Where is the Miller Family Heart & Vascular Institute located?

The Miller Family Heart & Vascular Institute at Cleveland Clinic is located in Cleveland, Ohio, just east of downtown Cleveland. Cleveland Clinic main campus comprises buildings that are coded with letters of the alphabet. Our heart hospital primarily occupies buildings F and G. Vascular Medicine is located in Building S. Preventive Cardiology is in the Walker Center, Building C. You may locate these buildings on our campus map.

What is the mailing address for the Miller Family Heart & Vascular Institute?

You may forward correspondence to the Miller Family Heart & Vascular Institute Resource and Information Center at:

Miller Family Heart & Vascular Institute Resource and Information Center
Cleveland Clinic
9500 Euclid Avenue
Desk F25
Cleveland, Ohio 44195

To obtain a specific mailing address or phone number for a physician at Cleveland Clinic's heart hospital, heart doctor or desk, you may call the Cleveland Clinic at 800.223.2273, ext. 4-2000.

How do I contact the Miller Family Heart & Vascular Institute?

For questions or more information, you may contact us by e-mail, using the Contact Us Form. You may also call the Miller Family Heart & Vascular Institute Resource and Information Center Nurse at 216.445.9288 or toll-free 866.289.6911. Webmail and phone calls are answered between 8:30 am to 4:00 pm on regular business days. We would be happy to help you.

How many physicians are on staff at the Miller Family Heart & Vascular Institute?

The Miller Family Heart & Vascular Institute has over 100 physicians and heart doctors involved in the medical and surgical treatment of patients.

How do I get in touch with a specific heart doctor at the Miller Family Heart & Vascular Institute?

It is necessary for us to assess your current medical condition at our top-ranked hospital before recommending a Miller Family Heart & Vascular Institute heart doctor for your consultation or treatment. You may view Our Doctors or call our Heart and Vascular Institute Information and Resource Center toll-free at 866.289.6911 or locally 216.445.9288 to help you evaluate your medical needs.

What specific treatment services are available at the Miller Family Heart & Vascular Institute?

Our website includes a wealth of information about our services. We recommend that you begin with the About Us and then use our Heart Guide to learn more about your specific condition.

I am not sure if I am a candidate for heart surgery. Is there someone I can talk to?

The Miller Family Heart & Vascular Institute Resource and Information Center nurses are happy to answer questions about:

  • How to come to Cleveland Clinic for heart surgery
  • Second opinions regarding heart surgery
  • Who is a candidate for the unique and innovative heart surgeries at Cleveland Clinic.

Call toll-free at 866.289.6911 or locally 216.445.9288. Phones are answered 8:30 a.m. to 4:00 p.m. on regular business days.

How can I get a second opinion?

If you would like to come to the Cleveland Clinic for a second opinion, please call the Miller Family Heart & Vascular Institute Information and Resource Nurse, toll-free at 866.289.6911. She will help you make an appointment to see the correct specialist to evaluate your condition. You will need to bring your prior medical records. Learn what information will be needed on your visit. For patients who cannot travel to Cleveland but would like a second opinion from a Cleveland Clinic physician, Cleveland Clinic offers specialist consultation and second opinions using the Internet. The service by e-Cleveland Clinic, provides online second opinions for patients with life-threatening and life-altering diagnoses. Learn more about online second opinions.

How do you transfer a patient to the Miller Family Heart & Vascular Institute?

Referring physician information.

If you would like a family member transferred from a hospital to the Miller Family Heart & Vascular Institute, please have the attending physician at the current hospital follow these directions: Call Patient Access Services at 216.444.8302 or 800.553.5056. This is a direct-access, 24-hour phone line for physicians with patients who need to be transferred from their hospitals to our facility.

Does my insurance cover care at the Miller Family Heart & Vascular Institute?

Cleveland Clinic participates with most major medical insurance programs. Contact your insurance provider directly to learn the specifics of your coverage at Cleveland Clinic. Your insurance representative is the best person to inform you of the level of coverage you will have as a patient here. Financial Counselors are available to assist you with information about insurance coverage, payment options and any other health care financial concerns.

Please call:

  • Surgical Patients - 216.445.0430 (long distance, call 800.223.2273 ext 5-0430) or
  • Cardiovascular Medicine Patients - 216/444-9434 (long distance, call 800.223.2273 ext. 4-9434)
What should I do if I have billing or insurance-related problems?
  • Contact the telephone number listed on your billing statement.
  • Please have your Cleveland Clinic history number and billing statement available.
  • If the representative at that number is unable to solve your problem, request the supervisor for that department.
  • If you need further assistance, contact the customer service area of Patient Financial Services at 216.445.6249 (long distance, call 800.223.2273 ext 5-6249) .
What are my rights and responsibilities as a patient?
How do I get a copy of my medical records from Cleveland Clinic?

You will need to sign and fax or mail this form back to Health Data Services. The address and phone numbers are located on the form. Normal processing time is 7-10 business days, depending on the availability of the medical record.

Talk to a Nurse: Mon. - Fri., 8:30 a.m. - 4 p.m. (ET)

Call a Heart & Vascular Nurse locally 216.445.9288 or toll-free 866.289.6911.

Schedule an Appointment

Toll-free 800.659.7822

This information is provided by Cleveland Clinic and is not intended to replace the medical advice of your doctor or health care provider. Please consult your health care provider for advice about a specific medical condition.

© Copyright 2014 Cleveland Clinic. All rights reserved.

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