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Program Sponsors & Mentors

Administrative Fellowship Program: Program Roles

Executive Sponsors

Delos M. Cosgrove, MD

Delos M. Cosgrove MD, is Chief Executive Officer and President of Cleveland Clinic.

As CEO, Dr. Cosgrove presides over a $6 billion healthcare system comprised of Cleveland Clinic, eight community hospitals, 16 family health and ambulatory surgery centers, Cleveland Clinic Florida, the Lou Ruvo Center for Brain Health in Las Vegas, Nevada, Cleveland Clinic Toronto, and Cleveland Clinic Abu Dhabi. His leadership has emphasized patient care and patient experience, including the re-organization of clinical services into patient-centered, organ and disease-based institutes. He launched major wellness initiatives for patients, employees and communities. Under his leadership, Cleveland Clinic has consistently been named among America’s top four hospitals (U.S.News & World Report) and one of only two hospitals named among “America’s 99 Most Ethical Companies” (Ethisphere Institute).

Dr. Cosgrove received his medical degree from the University of Virginia School of Medicine in Charlottesville and completed his clinical training at Massachusetts General Hospital, Boston Children’s Hospital, and Brook General Hospital in London. His undergraduate work was at Williams College in Williamstown, Massachusetts.

He was a surgeon in the U.S. Air Force and served in Da Nang, Republic of Vietnam as the Chief of U.S. Air Force Casualty Staging Flight. He was awarded the Bronze Star and the Republic of Vietnam Commendation Medal.

Joining Cleveland Clinic in 1975, Dr. Cosgrove was named chairman of the Department of Thoracic and Cardiovascular Surgery in 1989. Under his leadership, Cleveland Clinic’s heart program has ranked number one in America for nineteen years in a row (U.S. News & World Report).

He has published nearly 450 journal articles, book chapters, one book and 17 training and continuing medical education films. He performed more than 22,000 operations and earned an international reputation for expertise in all areas of cardiac surgery, especially valve repair. As an innovator, Dr. Cosgrove has 30 patents filed for developing medical and clinical products used in surgical environments.

Dr. Cosgrove is a sought-after speaker worldwide. He has addressed the World Economic Forum Annual Meeting at Davos, Switzerland, and the Senate Health, Education, Labor and Pensions Committee, in Washington, D.C. He is regularly quoted and featured in national magazines and newspapers, including a cover story in Time, and major articles in Newsweek, the New York Times, and the Washington Post. He has appeared on CNN, Fox, MSNBC, NBC, CBS, “The Charlie Rose Show” on PBS, and other national media outlets.

The recipient of Cleveland Clinic’s Master Clinician Award, Innovator of the Year Award and Lerner Humanitarian Award, Dr. Cosgrove is also a member of Cleveland Medical Hall of Fame and Cleveland Business Hall of Fame. In 2007 he was named Cleveland Business Executive of the Year by the Sales and Marketing Executives of Cleveland, and Castle Connolly’s National Physician of the Year. He also received the Woodrow Wilson Center Award for Public Service as well as Harvard Business School’s Award from HBS Alumni, Cleveland, and the Humanitarian Award of the Diversity Center of Northeast Ohio. Dr. Cosgrove topped Inside Business’s “Power 100” listing for Northeast Ohio, and is highly ranked among Modern Healthcare’s “100 most powerful people in healthcare” and “most powerful physician executives.”

William M. Peacock, III – Bill
William M. Peacock, III – Bill

William M. Peacock, III – Bill

Bill Peacock is the Chief of Operations for Cleveland Clinic's overall operations and medical delivery system. Bill oversees all of Cleveland Clinic's facilities and services. Prior to this position Bill was the Executive Director for Operational Support Services (OSS). He led many construction efforts throughout Cleveland Clinic, including the Miller Family Pavilion and Glickman Tower projects. Bill joined Cleveland Clinic in 2005 as Executive Director for OSS.  OSS consists of more than 2,000 people who maintain the quality of Cleveland Clinic's infrastructure, through teams that support the enterprise, including the areas of Supply Chain, Protective Services, Clinical Engineering and more.

Bill has more than 26 years in construction, facilities, and real estate experience. He joined the Clinic after retiring as a Captain in the Civil Engineer Corps of the United States Navy. His last Navy assignment was Commanding Officer, Naval Facilities Engineering Command, Far East, where he was responsible for nine Navy and Marine Corps installations spread across the Pacific rim in locations including Japan, Korea, and the island of Diego Garcia. Bill served in a variety of domestic and international construction contracting and public works assignments and also was commander of a battalion of Navy Seabees.

Bill holds a Bachelors degree in Electrical Engineering from the United States Naval Academy and a Masters Degree in Electrical Engineering from Purdue University. He completed the Advanced Executive Program at the Kellogg School of Management, Northwestern University. He is a registered professional engineer in the State of Indiana.

Program Director&Mentors

Gina M. Cronin

Gina M. Cronin is the program director for the Administrative Fellowship at Cleveland Clinic. Gina is also the Co-Administrator of the Sydell and Arnold Miller Family Heart & Vascular Institute at Cleveland Clinic, which is rated the number one heart center in the country by U.S. News & World Report. Her responsibilities include overall strategic, financial and operational areas for the Heart and Vascular Institute. The Institute relocated in September of 2008 to the newly constructed Miller Family Pavilion featuring 278 hospital rooms, 16 operating rooms, 110 intensive care beds and 155 physician offices. Gina is an alumnus of the Cleveland Clinic Administrative Fellowship and completed her M.H.A. at University of North Carolina at Chapel Hill and B.S. from the University of Michigan. Upon completion of the Cleveland Clinic Administrative Fellowship, Gina assumed a position with the Chief Operating Officer in the formation and growth of the Cleveland Clinic Health System and also served as the Administrator for Obstetrics and Gynecology. Gina greatly looks forward to working with administrative fellows in the early career stages and providing guidance and mentorship during the exciting fellowship experience at Cleveland Clinic.

Jim Benedict, JD
Jim Benedict

Jim Benedict has worked for almost 25 years in healthcare. He has experience in hospital finance, hospital operations, compliance, physician practice management, and various acquisition and market alignment strategies. He has also developed large ambulatory and integrated delivery networks. His service has been both domestic and international, and involved settings from large academic medical centers to hospital physician joint ventures including real estate and ASCs, in both the public and not for profit healthcare sectors. His hospital management experience includes roles as the Vice President of Medical Operations at MetroHealth, Cuyahoga County’s Safety Net hospital system, Senior Vice President and General Manager of Operations for the Case Medical Center, Senior Vice President Ambulatory Operations at University Hospitals Health System, and President of the University Hospitals Ahuja Medical Center where he was part of a team that designed, developed, and activated Cleveland’s first green-field hospital in over 30 years.

Jim has served the Cleveland Clinic for 15 years in various roles. Most recently, he was the Executive Director, International Operations and Logistics where he supported Cleveland Clinic Abu Dhabi, Sheik Khalifa Medical City, and helped establish representative offices globally in Saudi Arabia, Turkey, London, and soon China. He now serves as an Executive Director in the Office of Professional Staff Affairs supporting the Cleveland Clinic Chief of Staff in the development of markets regionally.

Jim obtained his BA from Baldwin Wallace University, his Masters in Accountancy and Financial Information Systems from Cleveland State, and his law degree from Cleveland Marshall College of Law. He is admitted to the Ohio Bar, is a Certified Public Accountant, and is a Fellow in the American College of Health Care Executives.

Mila Henn
Mila Henn

Mila Henn is one of the mentors for Cleveland Clinic's Administrative Fellowship. Ms. Henn currently serves as the Executive Director of Patient Support and Global Patient Services, leading non-clinical services in the areas of Food, Environment of Care, Patient Transportation, Linens and Central Sterile Supply as well as Red Coats and International Access/Language Services. She has led and sponsored the Operations regional integration, international business development, which yielded a volume increase of 9%, and Operations Administration prior to her current role. Mila joined Cleveland Clinic in 2006 as a Senior Director of Supply Chain Management (SCM), where she initiated reengineering processes to initiate culture change, and introduced the Procure to Pay improvement process. She later served as Chief Operating Officer for the 550-bed Sheikh Khalifa Medical City in Abu Dhabi, UAE, a facility managed by Cleveland Clinic. In this capacity, she managed a staff of directors and managers responsible for Patient Access and Registration, Medical Records, Clinical Dietetics, Facilities, Biomedical Engineering, Supply Chain, Support Services and Occupational Health and Safety. Ms. Henn received her Bachelor's degree from Indiana University and her Master’s in Business Administration from Pace University in New York. Her work experience includes: The Manitowoc Company, Energizer Holdings, Honeywell International, American Home Products, The Purdue Frederick Company, New York University Medical Center, Cornell University Medical College, and Pfizer. She is a Six Sigma certified leader in operations, global sourcing, contract negotiations and productivity improvements, and is a certified LEAN Expert.

Cynthia D. Hundorfean
Cynthia Hundorfean

Ms. Hundorfean is a healthcare executive with over 30 years of diverse experience in hospital management, group practice management, strategic planning, system integration, physician acquisition and integration, acute and ambulatory start ups, corporate quality/safety, patient experience, business development, employee engagement, diversity, and leadership development.

She has direct responsibility for the administrative, operational and financial activities for 28 institutes which encompasses over 100 sites and 20,000 employees. This includes oversight of 16 Family Health Centers and all regional physician office sites. Clinical volume includes over 4.2 million patient visits/year, 53,000 hospital admissions and 81,000 surgical cases. In her role, she is responsible for hiring the senior administrative leaders for the Clinical Institutes and organizing leadership development activities and succession planning.

She is also responsible for physician acquisition and integration activities for the Cleveland Clinic Health System.

Ms. Hundorfean oversees patient access into the Cleveland Clinic Health System, including direct responsibility for the Cleveland Clinic Appointment Center, where patient appointments are made.

She is involved in physician recruitment and responsible for the development and management of recruitment packages for senior physician leadership positions.

Ms. Hundorfean holds a BS in Healthcare Management from Robert Myers College and an MBA from the Weatherhead School of Management at Case Western Reserve University.

Ms. Hundorfean is a member of the American College of Healthcare Executives, the American Hospital Association and the Medical Group Management Association. In addition, she is a Board Member of the Hospice of the Western Reserve.

Andrea Kanter Jacobs, JD
Andrea Kanter Jacobs

Andrea Kanter Jacobs, JD, is one of the mentors for Cleveland Clinic's Administrative Fellowship. She is an Executive Director in the Cleveland Clinic Division of Operations, working closely with Bill Peacock, our Chief of Operations. Her responsibilities span the enterprise and include finance, regional infrastructure and administration, project management and supplier diversity. She is a 12-year veteran of Cleveland Clinic, and has worked in different aspects of the enterprise during those years. Prior to her appointment in Operations, she served as Chief Operating Officer at South Pointe Hospital and former to that, as Executive Director of Administration for our Community Hospitals. She also served as Administrator for the Medicine Institute and as Administrator of Beachwood Family Health & Surgery Center. She has led projects related to strategy, policy, and system integration and change initiatives for the health system. She has experience with operations, budgets and implementation strategies related to the business functions and patient care activities across the main campus and in 22 outpatient settings in northeast Ohio. Prior to joining Cleveland Clinic, Andi served as the Vice President of Administration and Planning for Montefiore, a not-for-profit health-care organization for seniors. Andi’s responsibilities included the planning department, marketing and public relations department, managed care contracting, volunteer department, development of an Assisted Living community, and office management. Prior to entering healthcare administration in 1991, Andi practiced law for 11+ years, specializing in municipal law. Andi graduated summa cum laude from Tufts University with a bachelor of arts in economics. She has a Juris Doctor degree from Boston University School of Law.

Linda McHugh
Linda McHugh

Linda has been the Executive Administrator for the Cleveland Clinic and the Office of the CEO 2005. In addition, she serves as the Assistant Secretary for the Board of Trustees and Directors. In this capacity she serves on over 20 Institution wide committees.

In her position as Executive Administrator, Linda has been the driving force behind the development and implementation of several innovative programs across the enterprise including; The Art & Medicine Program, The Office for a Healthy Environment and a centralized Contact Center. She is actively involved in the development and implementation of the strategic priorities of the enterprise.

Prior to her position with the CEO office Linda helped to manage and nationally expand the Cardiac Surgery affiliate program model. This model provided a method to leverage the reputation and clinical expertise of the Heart and Vascular Institute and developed the nationally recognized program into a new business venture that provided management income with minimal associated incremental cost. This model also served to broaden the reach of the Heart Program brand.

Linda started her career at the Cleveland Clinic as a Medical Technologist in microbiology. She later held several administrative positions of increasing responsibility in several specialties and was involved in the recruitment and integration of physician practices in the region through the Division of Surgery.

Linda holds a Master of Business Administration degree from The Weatherhead School of Management at CWRU and a Bachelor of Science in Medical Technology from Bowling Green State University.

Robert P. Stall
Major General Robert P. Stall

Rob Stall is the Executive Director of Cleveland Clinic International Operations. Cleveland Clinic International Operations organization facilitates global relationships that leverage the Enterprise’s intellectual capital to drive superior clinical outcomes, enhance the patient experience, and improve the quality of life. This is accomplished through the creation of patient referral streams, and the development of new business opportunities between the Cleveland Clinic and other international healthcare systems and organizations.

Prior to that appointment, Rob served as Chief of Operations of the eight Cleveland Clinic Regional Hospitals. He has served as Interim President of South Pointe Hospital, as President of Medina Hospital for two years and President of Euclid Hospital for two years. He has been with the Cleveland Clinic for 29 years. Rob has spent 13 years as the Division Administrator for the Regional Medical Practice, responsible for building and maintaining 14 family health centers throughout Northeast Ohio and in Toronto, Canada. He has been an Administrator for Neurosurgery, OB/GYN and the Finance Manager for the Division of Surgery.

Rob has a Master’s degree in Business in Quantitative Business Analysis from Cleveland State University and a Master’s in Strategic Studies from the U.S. Army War College. He received his undergraduate degree from John Carroll University in University Heights. He is a Fellow of the American College of Medical Practice Executives. He participates in the Boy Scouts of America - Cleveland Chapter, and is a Board of Directors member of MedWish International and Center for Health Affairs.

Rob and his wife Nancy have five children and two grandchildren.

Administrative Fellows

Sharon Auma-Ebanyat
Sharon Auma-Ebanyat

Sharon Auma-Ebanyat is originally from Entebbe, Uganda, and received her undergraduate degree in the Health Administration and Policy Program from the University of Maryland Baltimore County (UMBC). Thereafter, she remained in Maryland and worked at Theracom, AmerisourceBergen Consulting Services, a provider of pre- and post-commercialization support services customized for the biotechnology and pharmaceutical communities. At Theracom, she worked as a Senior Data Representative on a consumer support team for a Multiple Sclerosis drug called Gilenya. Sharon recently completed her Masters in Health Services Administration from the University of Maryland, College Park. During her graduate experience, she interned at MedStar Washington Hospital Center focusing on quality and process improvement initiatives in the Heart Institute as well as standardizing policies and processes across ambulatory practices. Outside of school and work, Sharon enjoys volunteering, travelling, sports, cooking and trying new recipes.

Alexandra Hansen
Alexandra Hansen

Alexandra Hansen is from Westlake, Ohio, and received her undergraduate dual degree in Decision Science and Policy and Management from Carnegie Mellon University in 2012. Following an undergraduate research project involving medical decision-making for adults with cognitive impairment, Alexandra pursued her MS in Healthcare Policy and Management from the Heinz College of Carnegie Mellon in the Accelerated Masters Program. Her graduate internship at UPMC in Physician Services focused on clinic site efficiency mapping, pay for performance incentive analysis, and partnering with University researchers to identify and pursue research funding. Throughout her time at Carnegie Mellon, Alexandra was involved with patient experience and process improvement projects at the Children’s Hospital of Pittsburgh of UPMC and also volunteered in the hospital’s Child Life Department. At CMU, Alexandra was a member of the Carnegie Mellon Women’s Basketball team. She enjoys the beach, watching and playing sports, visiting friends and family, and movies.

David Oliphant
David Oliphant

David Oliphant is from Kalamazoo, Michigan and completed his undergraduate studies at Kalamazoo College. He double-majored in Mathematics and Economics & Business and also played on the men’s varsity baseball team for four years. While enrolled at Kalamazoo College, David studied abroad in Perth, Western Australia and also completed internships at a local surgery and an employment research firm. After graduating, David went on to attend graduate school at the University of Michigan School of Public Health where he earned a MHSA. He interned at Massachusetts General Hospital where he worked on several finance-related projects in the Department of Medicine. David enjoys working out, playing Euchre, and spending time with his friends and family.

Christopher Rodriguez
Christopher Rodriguez

Christopher Rodriguez is from Southlake, TX and completed his undergraduate degree in Biomedical Sciences at Texas A&M University. Following his graduate degree he worked as an Administrative Specialist for the Mental Sciences Institute at the University of North Texas Health Science Center. Christopher received his MHA with a certificate in business from Texas A&M and during his time there worked in patient financial services at St. Joseph's Regional Health Center as well as an independent contractor for The Coker Group in their consulting division. Christopher completed his administrative internship at The Johns Hopkins Hospital where he worked on projects in reducing the usage of spinal surgical supplies, physician compensation, and developing a surgery physician dashboard. In his free time Chris enjoys playing and watching sports (especially the Dallas Cowboys), movies, exploring new places, and spending time with family and friends.

Katherine Strausser
Katherine Strausser

Katherine Strausser is from Homer, NY and earned her undergraduate degree in Policy Analysis & Management from Cornell University. As an undergraduate, Katherine managed a research laboratory focused on consumer policy and pharmaceutical advertising. Pursuing her interests in healthcare and health policy, she remained at Cornell University to complete her MHA in the accelerated Bachelors/MHA 5-year program in the Sloan Program in Health Administration. As a graduate student, Katherine interned with the Guthrie Health System at Robert Packer Hospital in Sayre, PA where she focused on Lean Six Sigma process improvement and staffing models. Katherine also had the opportunity to work with St. Vincent Health System in Little Rock, AR in the department of business development to design a model for direct-to-employer bundled payments to drive domestic medical tourism in the state of Arkansas. Outside of work and academics, Katherine enjoys cycling, live music, and triathlons.

Theodore Zimmer
Ted Zimmer

Ted Zimmer is from Edinboro, Pennsylvania and received his undergraduate degree from Allegheny College in Meadville, Pennsylvania. After Allegheny, Ted moved to Pittsburgh, Pennsylvania and spent time as a community organizer for Consumer Health Coalition, a non-profit consumer advocacy group. Ted recently completed his Masters in Health Services Administration from the University of Michigan. During graduate school, Ted interned in the corporate office of Iowa Health System in Des Moines, Iowa where his projects concentrated in finance, human resources, and government relations. Ted enjoys reading, listening to live music, playing sports, and trying new restaurants.

Former Fellows

Fellowship Alumni

The Administrative Fellowship Program is supported by a network of Fellowship alumni who have a variety of experience and can provide a depth of knowledge. The strong alumni base remains connected to the Fellowship Program through project involvement, mentorships, and social activities. Alumni are available as a resource for the current Fellows during the Fellowship Program.

“Cleveland Clinic Administrative Fellowship has provided me with a great toolkit in both strategic and operational areas. The depth and the variety of fellowship projects is one of the key advantages of the program. I am glad I had a rigorous training in project management during the fellowship year, which helps me tremendously in my current role as an operations analyst.”
– Greg Kharabadze, Administrative Fellow 2006-2007, Administrator, Digestive Disease Institute, Colorectal Surgery

“During my fellowship, I was able to work on a variety of projects and gain not only breadth, but depth in experience. In only 12 months I was able to work on challenging projects in areas such as Operations, Supply Chain Management, Finance and Clinical Affairs that prepared me for my current job as a manager in a clinical area. The guidance and knowledge I received (and continue to receive) from the organization’s leaders has served to be invaluable as I begin my career here at Cleveland Clinic.”
– Molly Allen, Administrative Fellow 2006-2007, Administrator, Neurosurgery & Cerebrovascular Center

"The Fellowship provides a powerful professional network. At the end of my fellowship, I was offered a position by a veteran manager at Cleveland Clinic who thought my connections would benefit his department. The connections that the fellowship helped me establish now stretch from coast to coast and Maine to Florida."
– Tom Atkinson, Administrative Fellow 1994-1995, Administrator of Community Internal Medicine and Family Medicine

Name University Year of Fellowship Current Position at CCF Location
Brosnan, Mike University of Michigan 2012/2013 Assistant Administrator Emergency Services Institute
O'Rourke, Chris University of Michigan 2012/2013 Assistant Administrator Emergency Services Institute
Schuessler, Kathryn University of Michigan 2012/2013 Project Manager, Affiliate Network Market and Network Services
Velji, Salimah Yale University 2012/2013 Administrator Smilow Cancer Hospital @ Yale-New Haven
Brown, Amelia The Ohio State University 2011/2012 Director Cleveland Clinic Regional Hospitals Administration
Dunford, Jonathan University of Michigan 2011/2012 Assistant Administrator Cleveland Clinic Surgical Operations
Reineck, Paul Union Graduate College 2011/2012 Department Administrator Cleveland Clinic Taussig Cancer Institute
Zwischenberger, Andrea George Washington University 2011/2012 Project Manager Cleveland Clinic Executive Administration Office
Schmiedel, Justin Union Graduate College 2010/2011 Administrative Director Cleveland Clinic Nevada
Shaffer, Erin The Ohio State University 2010/2011 Administrative Director Cleveland Clinic Florida
Smith, Nehemiah University of Michigan 2010/2011 Operations Director, Center for Critical Care Cleveland Clinic Anesthesiology Institute
LaRochelle, Dominique Penn State 2009/2010 Project Manager Cleveland Clinic Quality and Patient Safety Institute
Westphal, Michael University of Michigan 2009/2010 Department Administrator Cleveland Clinic Heart & Vascular Institute
Jones, Kristin Washington University in St. Louis 2008/2009 Administrative Director, Ancillary Services & Hospital Medicine Memorial Medical Center of Sutter Health, Modesto, CA
Laird, Travis Penn State 2007/2008 Director Strategic Space
Mutatkar, Sonal UNC-Chapel Hill 2007/2008 Project Manager Cleveland Clinic Epilepsy Center
Ibsen, Alison Yale University 2006/2007 Senior Director Cleveland Clinic Strategy Office
Kharabadze, Greg University of Missouri 2006/2007 Administrator Cleveland Clinic Dept. of Colorectal Surgery
Vidmar, Erick The Ohio State University 2006/2007 Administrator Stephanie Tubbs Jones FHC
Abhyankar, Dhanashree UNC-Chapel Hill 2005/2006 Administrator Cleveland Clinic Hospital Medicine
Snow, Meghan St. Louis University 2005/2006 Institute Administrator Cleveland Clinic Medicine Institute
Bhanji, Shaheen Yale University 2004/2005 Project Manager Cleveland Clinic Market and Network Services
Nelson, Melissa University Of Memphis 2003/2004 Assistant Administrator Baptist Women's Hospital
Jain, Monica Virginia Commonwealth 2002/2003 Director of Clinical Outcomes Cleveland Clinic Cole Eye Institute
Huynh, Vi UNC-Chapel Hill 2001/2002 Project Manager Cleveland Clinic Heart & Vascular Institute
Ehretsman, Corinne Union College 2000/2001 Executive Director Cleveland Clinic Medical Operations