Working in partnership with physicians and employees across the Cleveland Clinic health system, the OPE focuses on four areas of the patient experience: organization culture, and clinical, emotional and physical environment.
To positively effect change to the patient experience, we use the following methods:
Experience Service Center
Our patients give us important feedback. Taken from surveys, phone calls and in-person interviews, this feedback helps us effect change where it’s needed most.
Experience Intelligence
We gather a large amount of data that is translated into actionable items for improvements.
Experience Improvement
After we identify areas for improvement, we use an innovative set of tools to change how we operate as an institute, hospital or health system to better meet patient and family needs.
Experience Solutions
When our patients let us know we can improve in specific areas, we have teams in place to quickly make those improvements.
Looking for more information? Please contact us at 216.445.5230 or patientexperience@ccf.org.
