MyChart Customer Support
Call us Toll Free: 866.915.3383
Local: 216.444.1740
Email: mychartsupport@ccf.org

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MyChart

View portions of your medical record, see test results, message your physician, schedule appointments and more.

 

View Important Personal Health Information and Manage Your Healthcare

What can I do with MyChart?

Message Your Providers
The Message My Doctor’s Office feature enables you to send a secure message regarding a non-urgent medical concern to your established provider’s office and receive a response from the healthcare team within three business days. An established provider is one you have seen within the last fifteen months.
Schedule and Request Appointments

MyChart enables you to view your established provider’s open schedule and book an appointment online in real-time. This feature is available in internal medicine, family medicine, geriatrics, or pediatrics at any of our family health center locations, and internal medicine at main campus.

MyChart also enables you to request appointments for your established providers in any department.

View Test Results

View details of any recent medical tests including laboratory, radiology, pathology, and procedure results. Most test results are automatically released into MyChart, with the exception of certain sensitive tests.

View Physician Progress Notes
Outpatient progress notes are available for review in the "Past Appointments" section of MyChart. Simply click on a past appointment to review the progress notes written by your Cleveland Clinic provider for the visit.
View Medications & Request Renewals

You can view a list of your current medications, request prescription renewals and learn more about your medications by clicking on "About This Medication."

Access Preventive Care Information

View a list of procedures or immunizations recommended for you based on age, gender and medical history. Due dates are included to help you decide when to request tests or procedures.

You may request a preventive care procedure if the procedure is listed as due soon (due within a month) or overdue.

View Upcoming & Past Appointments

View the details of your upcoming appointments or click on a past appointment to view the after visit summary for that appointment. Outpatient progress notes are available for review as a part of the visit details in the "Past Appointments" section of MyChart.

You may also view details from your hospital stays under "Hospital Admissions."

View Your Child's or Dependant's Medical Records

The MyChart • Caregiver service allows you to view the medical records of your children or an adult that you care for. When clicking on a particular name, you will access that patient's MyChart account.

For more information on requesting Caregiver access, click the "For Caregivers" tab.

View Immunizations

View a list of  immunizations recommended for you based on age, gender and medical history. Due dates are included to help you decide when to request an immunization.

Provide Information Access to Referring Doctors

MyChart users can authorize a non-Cleveland Clinic doctor to access their medical information by selecting "DrConnect Authorization" in MyChart under "Manage My Health Info".

If you approve release of your medical records to your doctor, he or she will need to be registered through DrConnect for access. We will verify that your doctor is registered or contact him or her to sign up.

Read frequently asked questions about MyChart.

What is Cleveland Clinic MyChart?
MyChart is a secure, online health management tool that connects Cleveland Clinic patients to portions of their electronic medical record, 24/7, allowing you to:

  • Receive test results, including labs, radiology, procedures, and pathology
  • Schedule, request, and cancel appointments
  • Securely message your provider’s office
  • View ambulatory progress notes
  • View current health issues
  • Renew prescriptions
  • Review past appointment information
  • Track immunizations
Do I need any special computer equipment to use MyChart or MyChart • Caregiver?

No. All you need is access to a computer, an email account, and an Internet connection.

How do I sign up for MyChart?
There are two convenient ways to establish your personal MyChart account:

  • The next time you visit your Cleveland Clinic provider, ask your patient service representative at the front desk to generate a one time-use Activation Code for your personal MyChart account.
  • Click the “Sign Up Now” button above, and complete the online MyChart sign-up form by entering the requested information. (Please note that the information you provide is confidential and it will be processed through our secure website.) Your information will be verified; then a special, one-time-use MyChart Activation Code will be sent to you via e-mail. Once you receive your one-time-use Activation Code, please use it to activate your MyChart Account.
Can I activate MyChart for a loved one?
Yes you can. The MyChart Caregiver service gives parents or legal guardians of minor children (age 18 years and younger) access to portions of their child's medical records.

MyChart Caregiver can also be used by legal guardians or caregivers with Durable Power of Attorney for Healthcare of dependent adults to access portions of the medical record of their loved ones.

With the MyChart Caregiver service you will have the same convenient, 24-hour online access to medical information and health management services for your dependent loved one as you enjoy with your own MyChart account.

For more information about MyChart Caregiver or to sign up, select the “For Caregivers” tab above. If you already have a MyChart account and are the parent of a minor child, you may ask the front desk support personnel at your pediatrician’s office for MyChart Caregiver access at your next appointment.
How can I establish myself as a Cleveland Clinic patient and begin using my own personal MyChart account?

If you are not presently a Cleveland Clinic patient but would like to establish yourself with a Cleveland Clinic provider, please call the appointment center at 1.866.320.4573. An appointment specialist will assist you in identifying a provider at a Cleveland Clinic location near your home. You may also request an appointment online.

You may activate your personal MyChart account the first time you visit your new provider's office.

Can I message my Cleveland Clinic provider through MyChart?
The Message My Doctor’s Office feature enables you to send a secure message regarding a non-urgent medical concern to your established provider’s office and receive a response from the healthcare team within three business days. An established provider is one you have seen within the last fifteen months.
Will my Cleveland Clinic provider contact me through MyChart?

When your provider releases test results, a message may be included with your results to help you better understand the significance of the information you receive. Your provider may also send you secure messages through your MyChart account.

MyChart will never send personal health information via email; however, you will receive an email notification to alert you when there is new information to be viewed in your secure MyChart account.

Does every Cleveland Clinic patient automatically have MyChart?

No. Though we strongly encourage you to sign up for MyChart so that you may benefit from its many convenient uses, a MyChart account will only be established once you complete the online activation steps. We respect your personal preference regarding communication with your Cleveland Clinic provider, and we do not require anyone to become a member of the MyChart community.

Is there a monthly charge for MyChart or MyChart • Caregiver?

There is no charge. Both MyChart and MyChart • Caregiver services are offered complimentary to Cleveland Clinic patients.

Are you a MyChart user who would like to access MyChart on your mobile phone?

Current MyChart users can download the MyChart mobile application, available at no cost. View test results, medications, immunizations, past and future appointments and more.

The MyChart® mobile application is currently available on the Apple® App StoreSM and the Android MarketTM 

Download instructions:

  1. Access the App Store or Android Market on your mobile device.
  2. Search for 'MyChart' to locate the application.
  3. Download the free MyChart application.
  4. Launch the MyChart application and select Cleveland Clinic as your healthcare provider.
  5. Log in using your MyChart username and password.

If you need help downloading the application, please call MyChart Technical Support locally at 216.444.1740 or toll-free at 1.866.915.3383.

Caregivers who use MyChart can also sign up for the MyChart • Caregiver feature, which allows:

  • Parents or court-appointed guardians of minor children (age 18 years and younger) to access portions of their child’s medical records
  • Court-appointed guardians of dependent adults to access portions of the patient’s medical records
  • Any adult who feels more comfortable having a family member or other caregiver manage his or her healthcare online

Below are instructions for caregivers about accessing MyChart • Caregiver. Select the option that best describes your current situation:

I am the parent or court-appointed guardian of a minor patient 
Follow these steps:

  1. Print Forms A & B.

    Fill it out and fax, mail or drop off at Health Data Services:

    MyChart • Caregiver Area
    Cleveland Clinic Health Data Services/AB-7
    9500 Euclid Avenue, Cleveland, Ohio 44195
    Fax number: 216.636.0991

  2. If you are currently active on MyChart, the patient’s record will be automatically added to your MyChart account. If you are not active on MyChart, you will receive email instructions for activating your account.

Option 2: Ask your pediatrician for MyChart • Caregiver access at your next appointment. If the dependent is not your child, you cannot register at your pediatrician’s office.

I am the court-appointed guardian of an adult patient 

Follow these steps:

  1. Print Forms A & D.

    Fill it out and fax, mail or drop off at Health Data Services:

    MyChart • Caregiver Area
    Cleveland Clinic Health Data Services/AB-7
    9500 Euclid Avenue, Cleveland, Ohio 44195
    Fax number: 216.636.0991

  2. If you are currently active on MyChart, the patient’s record will be automatically added to your MyChart account. If you are not active on MyChart, you will receive email instructions for activating your account.

I am a caregiver for an adult patient who is authorizing me to access their MyChart Account

Follow these steps:

  1. Print Forms A & C.

    Fill it out and fax, mail or drop off at Health Data Services:

    MyChart · Caregiver Area
    Cleveland Clinic Health Data Services/AB-7
    9500 Euclid Avenue, Cleveland, Ohio 44195
    Fax number: 216.636.0991

  2. If you are currently active on MyChart, the patient’s record will be automatically added to your MyChart account. If you are not active on MyChart, you will receive email instructions for activating your account.

Cleveland Clinic MyChart: Your Personal Health Connection™ is an Internet service that allows Cleveland Clinic patients to have secure Web-based access to portions of their Cleveland Clinic electronic medical record.

Learn more about guidelines, terms and conditions:

Security, Confidentiality and Usage Guidelines for MyChart

Cleveland Clinic MyChart: Your Personal Health Connection™ is designed as a secure Internet-based environment through which you may receive confidential medical information about yourself.

Once you sign up for MyChart, you will be given a MyChart activation code that you will use only once to activate your account.

Then, create your own MyChart ID, password and password hint.

Password Guidelines

Please DO NOT SHARE your password with anyone. The individual MyChart ID and password you choose when you first log on to MyChart are the keys to protecting the confidentiality of your information.

You are responsible for remembering your MyChart ID and password and for keeping them confidential.

We strongly recommend that you write down your MyChart ID and password hint and keep them in a safe place for future reference. 

Access Code Guidelines

From the time you receive your temporary, one-time-use activation code, you will have ONLY 60 days to log-on and activate your MyChart account.

After 60 days, if you have not activated your account, your temporary ten-digit activation code will expire. PLEASE activate your account as soon as possible so that you may begin using the services immediately and not risk the inconvenience of having to sign up a second time.

Activation Guidelines

Once you activate your MyChart account, use it to access important messages from your primary care doctor (such as selected test results and other personal medical information).

Through MyChart, you may request new appointments and prescription renewals 24 hours a day, 7 days a week.

You must provide us with your email address when activating your MyChart account and keep your email address current via the email communication link in MyChart.

No confidential information will be sent to your email, but you will receive email notification whenever a new result has been released to your MyChart account.

You therefore must verify and update your email address via the email communication link to receive notification of newly released information in MyChart.

Communication Process

Please Note: As a MyChart user, you may no longer receive communications from Cleveland Clinic via U.S. mail. MyChart will become your primary vehicle for receiving information and requesting applicable services.

Please be sure to check your email on a regular basis and update your email contact information in your MyChart account if you change your email address.

Your doctor will be notified when you create a MyChart account, and he or she will begin releasing your health information into MyChart.

*It is important that you never send any messages requiring urgent attention using MyChart. Delays can occur based on volume and staff availability.

Urgent Medical Matters

All urgent medical matters, contact your doctor’s office, go to an emergency room or call 911.

MyChart User Responsibilities

By accessing or using MyChart: Your Personal Health Connection™ you agree to be bound by all the terms and conditions of this agreement and our Privacy Statement as posted on our Privacy & Security page. It is important to review the agreement and privacy statement periodically as we may modify this agreement and the Privacy Statement at any time, and you agree that such modifications are effective and binding upon you immediately upon posting of the modified version.

You agree that MyChart: Your Personal Health Connection™ is a communication service offered as a convenience to Cleveland Clinic patients. You understand that it provides you with online access to portions of your Cleveland Clinic electronic medical record and that you are solely responsible for any sharing of MyChart: Your Personal Health Connection™ content that you intentionally or unintentionally communicate to others. You understand that messages will be routed to the appropriate department as necessary for handling, and therefore Cleveland Clinic employees, other than your healthcare provider may be involved in addressing your request. Therefore use of MyChart: Your Personal Health Connection™ may not be appropriate if there is sensitive information that you would only wish to discuss directly with your provider.

You understand that you may receive messages, test results and other communications delivered via MyChart: Your Personal Health Connection™. Therefore, you will not receive duplicate written reports of this information from Cleveland Clinic. You understand that not all of your Cleveland Clinic medical record may appear on your MyChart:Your Personal Health Connection™. Posting of information is at the discretion of your individual physician(s).

The Cleveland Clinic reserves the right in the future to charge a fee for the use of MyChart:Your Personal Health Connection™. You will be notified of this change and asked to re-apply if you agree to the fee and wish to continue with this service.

You can discontinue your use of MyChart:Your Personal Health Connection™ at any time by contacting the customer service center. You agree that you will not post any offensive material on this site. If we determine that you have violated this agreement and/or abused the use of this service, we reserve the right, at our sole discretion, to discontinue your use of this service. You will be notified if your MyChart:Your Personal Health Connection™ service is discontinued.

Privacy Statement

Cleveland Clinic has in place detailed policies and procedures regarding access to all medical records by our staff and employees and has carefully outlined the circumstances under which your medical information may be released to parties outside the organization. These policies conform to state and federal law and are designed to safeguard your privacy. Our staff and employees are educated in Cleveland Clinic confidentiality policies and the appropriate use of medical information. A Cleveland Clinic patient's medical information is held in strictest confidence.

Your Medical Record

As we provide your healthcare, we are required to maintain documentation of your medical history, current conditions, treatment plan and all treatments given, including the results of all tests, procedures and therapies. MyChart Your Personal Health Connection™ is an Internet application that enables a patient to have secured Web-based access to portions of their electronic medical record, and allows secure electronic messaging with Cleveland Clinic. Messages you send via MyChart: Your Personal Health Connection™ may be made part of your permanent medical record at the discretion of the physician or support staff. Once it is made part of your record, it will be accessible to current and future Cleveland Clinic staff members who are appropriately involved with your care. All Cleveland Clinic generated electronic medical record content is subject to all state and federal statutes governing the security and confidentiality of medical records.

Messaging

MyChart: Your Personal Health Connection™ should never be used for urgent matters. Delays can occur based upon volume, availability of staff and the complexity of your condition. Our regular business hours are Monday - Friday, (excluding holidays) 8 a.m. - 5 p.m. FOR ALL MEDICAL EMERGENCIES, IMMEDIATELY DIAL 911. If your physician is out of the office or unavailable to respond, messages sent via MyChart: Your Personal Health Connection™.

Terms and Conditions of Use

MyChart: Your Personal Health Connection™ may be routed to other authorized caregivers within Cleveland Clinic in order to facilitate a timely response to your request. All communications between you and your Cleveland Clinic healthcare team using MyChart: Your Personal Health Connection™ are carried over a secure, encrypted connection directly into the Cleveland Clinic electronic medical record. While you may receive Internet email messages notifying you of new messages in your MyChart: Your Personal Health Connection™ Inbox, these emails will not contain any confidential medical information.

It is extremely important that you keep your MyChart user ID and password in a secure location and completely confidential. Anyone with access to your MyChart user ID and password will be able to view your medical information and communicate with your healthcare team as if that person were you. It is your responsibility to prevent disclosure of your temporary activation code and password and to change your password and password hint if you feel that your security has been compromised. You can change your password and password hint online at any time.

Restrictions

Cleveland Clinic does not support access to MyChart: Your Personal Health Connection™ pediatric medical records at this time.

Copyright and Trademarks

All content included on Cleveland Clinic Websites, including, but not limited to, text, photographs, graphics, button icons, images, artwork, names, logos, trademarks, service marks and data (the "Content"), in any form including the compilation thereof, are protected by U.S. and international copyright law and conventions. The Content includes both Content owned or controlled by The Cleveland Clinic Foundation ("CCF") and Content owned or controlled by third parties and licensed to CCF. Except as set forth below, direct or indirect reproduction of the Content, in whole or in part, by any means, is prohibited without the express written consent of CCF.

Site Access and Licenses

CCF grants a limited license to each user to make personal use only of the website and the associated services in accordance with these terms and conditions of use. This license expressly excludes, without limitation, any reproduction, duplication, sale, resale or other commercial use of the Web site and the associated services, making any derivative of the Web site or the associated services, the collection and use of user email addresses or other user information, including, without limitation, health information or any data extraction or data mining whatsoever.

Security

This website uses encryption software. While we use state-of-the-art security, no system can perfectly guard against risks of intentional intrusion or inadvertent disclosure of MyChart: Your Personal Health Connection™: Terms and Conditions of Use information. When using Cleveland Clinic Secure Online Services MyChart Your Personal Health Connection™, information will be transmitted over a medium that is beyond the control of The Cleveland Clinic and its contractors. YOU HEREBY EXPRESSLY ASSUME THE SOLE RISK OF ANY UNAUTHORIZED DISCLOSURE OR INTENTIONAL INTRUSION, OR OF ANY DELAY, FAILURE, INTERRUPTION OR CORRUPTION OF DATA OR OTHER INFORMATION TRANSMITTED IN CONNECTION WITH THE USE OF THIS SERVICE. Once the information is received by us, your medical information will be treated as confidential and given the same protection that all other Cleveland Clinic medical records are given.

Links to Third Party Sites

This website contains links to websites operated by other parties. The links are provided for your convenience only. We do not control such Web sites and we are not responsible for the content and performance of these sites. The inclusion of links to other Web sites does not imply any endorsement of the material on the websites or any association with their operators. The Cleveland Clinic Foundation does not operate, control or endorse any information, products or services provided by third parties through the Internet. Use of other sites is strictly at your own risk including, but not limited to, any risks associated with destructive viruses. You are responsible for viewing and abiding by the terms and conditions of use and the privacy statements of the other Web sites.

No Warranties

This site and all other sites hosted by CCF and the content contained herein and therein are provided by CCF on an "As Is" basis. CCF makes no representations or warranties of any kind, express or implied as to the operation of its sites, or the content, products and/or services included therein. To the fullest extent permissible by applicable law, CCF disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title and/or infringement.

Limitation of Liability

Some of the material on the CCF site is provided by third parties and CCF shall not be held responsible for any such third-party material. CCF disclaims any responsibility for or liability related to such third-party material. Any questions complaints or claims related to any product should be directed to the appropriate third party.

General

By using CCFs website, you agree that the laws of the state of Ohio, without regard to principles of conflict of laws, will govern these Terms and Conditions of Use and any dispute that might arise between you and CCF, its doctors, nurses, staff or other affiliates. You expressly agree that exclusive jurisdiction for any dispute with The Cleveland Clinic Foundation, its affiliates, employees, subsidiaries, contractors, officers and directors, resides in the courts of Cuyahoga County, Ohio and you further agree and expressly consent to the exercise of personal jurisdiction in the courts of Cuyahoga County, Ohio in connection with any claim involving The Cleveland Clinic Foundation, its affiliates, employees, subsidiaries, MyChart: Your Personal Health Connection™:

Terms and Conditions of Use

Contractors, officers and directors. Use of CCFs website is unauthorized in any jurisdiction that does not give effect to the terms and conditions set forth herein. MyChart is a registered trademark of EPIC SYSTEMS CORPORATION.

MyChart® licensed from Epic Systems Corporation, © 1999-2008. Patents pending.

Call for Help with MyChart

By Phone

Contact MyChart Customer Support locally at 216.444.1740 or toll-free at 866.915.3383.
We're here to answer your questions about MyChart.


Contact MyChart Online

Online

Got a question about MyChart? Submit a request to MyChart Customer Support via email.

If you are experiencing an urgent health-related problem, do not attempt to use MyChart to communicate with your Cleveland Clinic healthcare team. Please call 9-1-1 or your doctor's office immediately.

MyChart® licensed from Epic Systems Corporation, © 1999-2008. Patents pending.