- »Security, Confidentiality and Usage Guidelines for MyChart
Cleveland Clinic MyChart: Your Personal Health Connection™ is designed as a secure Internet-based environment through which you may receive confidential medical information about yourself.
Once you sign up for MyChart, you will be given a MyChart activation code that you will use only once to activate your account.
Then, create your own MyChart ID, password and password hint.
- »Password Guidelines
Please DO NOT SHARE your password with anyone. The individual MyChart ID and password you choose when you first log on to MyChart are the keys to protecting the confidentiality of your information.
You are responsible for remembering your MyChart ID and password and for keeping them confidential.
We strongly recommend that you write down your MyChart ID and password hint and keep them in a safe place for future reference.
- »Access Code Guidelines
From the time you receive your temporary, one-time-use activation code, you will have ONLY 60 days to log-on and activate your MyChart account.
After 60 days, if you have not activated your account, your temporary ten-digit activation code will expire. PLEASE activate your account as soon as possible so that you may begin using the services immediately and not risk the inconvenience of having to sign up a second time.
- »Activation Guidelines
Once you activate your MyChart account, use it to access important messages from your primary care doctor (such as selected test results and other personal medical information).
Through MyChart, you may request new appointments and prescription renewals 24 hours a day, 7 days a week.
You must provide us with your email address when activating your MyChart account and keep your email address current via the email communication link in MyChart.
No confidential information will be sent to your email, but you will receive email notification whenever a new result has been released to your MyChart account.
You therefore must verify and update your email address via the email communication link to receive notification of newly released information in MyChart.
- »Communication Process
Please Note: As a MyChart user, you may no longer receive communications from Cleveland Clinic via U.S. mail. MyChart will become your primary vehicle for receiving information and requesting applicable services.
Please be sure to check your email on a regular basis and update your email contact information in your MyChart account if you change your email address.
Your doctor will be notified when you create a MyChart account, and he or she will begin releasing your health information into MyChart.
*It is important that you never send any messages requiring urgent attention using MyChart. Delays can occur based on volume and staff availability.
- »Urgent Medical Matters
All urgent medical matters, contact your doctor’s office, go to an emergency room or call 911.
- »MyChart User Responsibilities
By accessing or using MyChart: Your Personal Health Connection™ you agree to be bound by all the terms and conditions of this agreement and our Privacy Statement as posted on our Privacy & Security page. It is important to review the agreement and privacy statement periodically as we may modify this agreement and the Privacy Statement at any time, and you agree that such modifications are effective and binding upon you immediately upon posting of the modified version.
You agree that MyChart: Your Personal Health Connection™ is a communication service offered as a convenience to Cleveland Clinic patients. You understand that it provides you with online access to portions of your Cleveland Clinic electronic medical record and that you are solely responsible for any sharing of MyChart: Your Personal Health Connection™ content that you intentionally or unintentionally communicate to others. You understand that messages will be routed to the appropriate department as necessary for handling, and therefore Cleveland Clinic employees, other than your healthcare provider may be involved in addressing your request. Therefore use of MyChart: Your Personal Health Connection™ may not be appropriate if there is sensitive information that you would only wish to discuss directly with your provider.
You understand that you may receive messages, test results and other communications delivered via MyChart: Your Personal Health Connection™. Therefore, you will not receive duplicate written reports of this information from Cleveland Clinic. You understand that not all of your Cleveland Clinic medical record may appear on your MyChart:Your Personal Health Connection™. Posting of information is at the discretion of your individual physician(s).
The Cleveland Clinic reserves the right in the future to charge a fee for the use of MyChart:Your Personal Health Connection™. You will be notified of this change and asked to re-apply if you agree to the fee and wish to continue with this service.
You can discontinue your use of MyChart:Your Personal Health Connection™ at any time by contacting the customer service center. You agree that you will not post any offensive material on this site. If we determine that you have violated this agreement and/or abused the use of this service, we reserve the right, at our sole discretion, to discontinue your use of this service. You will be notified if your MyChart:Your Personal Health Connection™ service is discontinued.
- »Privacy Statement
Cleveland Clinic has in place detailed policies and procedures regarding access to all medical records by our staff and employees and has carefully outlined the circumstances under which your medical information may be released to parties outside the organization. These policies conform to state and federal law and are designed to safeguard your privacy. Our staff and employees are educated in Cleveland Clinic confidentiality policies and the appropriate use of medical information. A Cleveland Clinic patient's medical information is held in strictest confidence.
- »Your Medical Record
As we provide your healthcare, we are required to maintain documentation of your medical history, current conditions, treatment plan and all treatments given, including the results of all tests, procedures and therapies. MyChart Your Personal Health Connection™ is an Internet application that enables a patient to have secured Web-based access to portions of their electronic medical record, and allows secure electronic messaging with Cleveland Clinic. Messages you send via MyChart: Your Personal Health Connection™ may be made part of your permanent medical record at the discretion of the physician or support staff. Once it is made part of your record, it will be accessible to current and future Cleveland Clinic staff members who are appropriately involved with your care. All Cleveland Clinic generated electronic medical record content is subject to all state and federal statutes governing the security and confidentiality of medical records.
MyChart: Your Personal Health Connection™ should never be used for urgent matters. Delays can occur based upon volume, availability of staff and the complexity of your condition. Our regular business hours are Monday - Friday, (excluding holidays) 8 a.m. - 5 p.m. FOR ALL MEDICAL EMERGENCIES, IMMEDIATELY DIAL 911. If your physician is out of the office or unavailable to respond, messages sent via MyChart: Your Personal Health Connection™.
- »Terms and Conditions of Use
MyChart: Your Personal Health Connection™ may be routed to other authorized caregivers within Cleveland Clinic in order to facilitate a timely response to your request. All communications between you and your Cleveland Clinic healthcare team using MyChart: Your Personal Health Connection™ are carried over a secure, encrypted connection directly into the Cleveland Clinic electronic medical record. While you may receive Internet email messages notifying you of new messages in your MyChart: Your Personal Health Connection™ Inbox, these emails will not contain any confidential medical information.
It is extremely important that you keep your MyChart user ID and password in a secure location and completely confidential. Anyone with access to your MyChart user ID and password will be able to view your medical information and communicate with your healthcare team as if that person were you. It is your responsibility to prevent disclosure of your temporary activation code and password and to change your password and password hint if you feel that your security has been compromised. You can change your password and password hint online at any time.
Cleveland Clinic does not support access to MyChart: Your Personal Health Connection™ pediatric medical records at this time.
- »Copyright and Trademarks
All content included on Cleveland Clinic Websites, including, but not limited to, text, photographs, graphics, button icons, images, artwork, names, logos, trademarks, service marks and data (the "Content"), in any form including the compilation thereof, are protected by U.S. and international copyright law and conventions. The Content includes both Content owned or controlled by The Cleveland Clinic Foundation ("CCF") and Content owned or controlled by third parties and licensed to CCF. Except as set forth below, direct or indirect reproduction of the Content, in whole or in part, by any means, is prohibited without the express written consent of CCF.
- »Site Access and Licenses
CCF grants a limited license to each user to make personal use only of the website and the associated services in accordance with these terms and conditions of use. This license expressly excludes, without limitation, any reproduction, duplication, sale, resale or other commercial use of the Web site and the associated services, making any derivative of the Web site or the associated services, the collection and use of user email addresses or other user information, including, without limitation, health information or any data extraction or data mining whatsoever.
This website uses encryption software. While we use state-of-the-art security, no system can perfectly guard against risks of intentional intrusion or inadvertent disclosure of MyChart: Your Personal Health Connection™: Terms and Conditions of Use information. When using Cleveland Clinic Secure Online Services MyChart Your Personal Health Connection™, information will be transmitted over a medium that is beyond the control of The Cleveland Clinic and its contractors. YOU HEREBY EXPRESSLY ASSUME THE SOLE RISK OF ANY UNAUTHORIZED DISCLOSURE OR INTENTIONAL INTRUSION, OR OF ANY DELAY, FAILURE, INTERRUPTION OR CORRUPTION OF DATA OR OTHER INFORMATION TRANSMITTED IN CONNECTION WITH THE USE OF THIS SERVICE. Once the information is received by us, your medical information will be treated as confidential and given the same protection that all other Cleveland Clinic medical records are given.
- »Links to Third Party Sites
This website contains links to websites operated by other parties. The links are provided for your convenience only. We do not control such Web sites and we are not responsible for the content and performance of these sites. The inclusion of links to other Web sites does not imply any endorsement of the material on the websites or any association with their operators. The Cleveland Clinic Foundation does not operate, control or endorse any information, products or services provided by third parties through the Internet. Use of other sites is strictly at your own risk including, but not limited to, any risks associated with destructive viruses. You are responsible for viewing and abiding by the terms and conditions of use and the privacy statements of the other Web sites.
- »No Warranties
This site and all other sites hosted by CCF and the content contained herein and therein are provided by CCF on an "As Is" basis. CCF makes no representations or warranties of any kind, express or implied as to the operation of its sites, or the content, products and/or services included therein. To the fullest extent permissible by applicable law, CCF disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title and/or infringement.
- »Limitation of Liability
Some of the material on the CCF site is provided by third parties and CCF shall not be held responsible for any such third-party material. CCF disclaims any responsibility for or liability related to such third-party material. Any questions complaints or claims related to any product should be directed to the appropriate third party.
By using CCFs website, you agree that the laws of the state of Ohio, without regard to principles of conflict of laws, will govern these Terms and Conditions of Use and any dispute that might arise between you and CCF, its doctors, nurses, staff or other affiliates. You expressly agree that exclusive jurisdiction for any dispute with The Cleveland Clinic Foundation, its affiliates, employees, subsidiaries, contractors, officers and directors, resides in the courts of Cuyahoga County, Ohio and you further agree and expressly consent to the exercise of personal jurisdiction in the courts of Cuyahoga County, Ohio in connection with any claim involving The Cleveland Clinic Foundation, its affiliates, employees, subsidiaries, MyChart: Your Personal Health Connection™:
- »Terms and Conditions of Use
Contractors, officers and directors. Use of CCFs website is unauthorized in any jurisdiction that does not give effect to the terms and conditions set forth herein. MyChart is a registered trademark of EPIC SYSTEMS CORPORATION.
MyChart® licensed from Epic Systems Corporation, © 1999-2008. Patents pending.