Quality patient care is of utmost importance at the Center for Neurological Restoration. Many of the treatment options offered by our center require multiple evaluations. Scheduling these appointments with the appropriate physicians can be a difficult task for most patients. That is why our staff developed a comprehensive, step-by-step system that walks patients through our care process from the initial phone call to the final evaluation.
If you are interested in scheduling an appointment with the Center for Neurological Restoration, you can expect the following evaluation process:
Step 1: Call our Appointment Schedulers
To schedule an appointment with the Center for Neurological Restoration, please call 216.636.5860 or toll-free 866.588.2264. Our patient service representatives (PSRs) are available to assist you Monday through Friday from 8 a.m. to 5 p.m.
Step 2: Patient Registration
When you call, a PSR will register you as a new patient to Cleveland Clinic. Please have your basic information, including your address, phone numbers, emergency contacts and current insurance information, available when you call to schedule your appointment.
Step 3: Identifying the Appropriate Physician
As part of the scheduling process, your PSR will ask you a variety of questions in order to schedule you with the appropriate physician. It might also be necessary for your PSR to review your medical history before scheduling the appointment. If this is needed, the schedulers will assist you in obtaining your medical records by contacting your primary care provider with you on the phone. Once the PSR reviews the records, we will schedule you with the appropriate Cleveland Clinic physician. Please bring all reports or current scans, such as MRIs or X-rays, from your current primary care provider to your appointment.
Step 4: Scheduling the Appointment
Once our team reviews your records, we will assist you in scheduling the appropriate appointments:
- For management of movement disorders, the PSR will schedule the appointment at the time of your call.
- For deep brain stimulation, several evaluations are required for a complete assessment. Our office will contact you to discuss and coordinate the necessary appointments.
- For other surgical options, additional evaluations in conjunction with your appointment with the surgeon will be needed. We will assist you in coordinating these appointments.
The Center for Neurological Restoration requires a comprehensive medical evaluation for all patients considering deep brain stimulation as a potential treatment option. Our medical management team, consisting of neurosurgeons, neurologists, neuropsychologists, psychiatrists, nurses and DBS programmers and educators, expertly evaluates each patient and collaborates as a group to discuss and assess the case. After the evaluation, the patient will receive a summary of the evaluation along with the treatment recommendations from our team.
The initial office visit includes a discussion with the physician regarding your condition and possible treatment options. If a surgical procedure is agreed upon by both you and the physician, our financial department will begin to work with your insurance to obtain approval. Once financially cleared, you will be contacted to discuss scheduling the procedure. You will be required to return to Cleveland Clinic for pre-operative testing, typically one to three weeks prior to surgery. Our surgical scheduling department will coordinate your pre-operative appointments, contact you by phone and send an itinerary to your home. Included in your pre-operative testing will be an appointment for education with a physician assistant, nurse practitioner or registered nurse. The purpose of this appointment is to give you information regarding the upcoming procedure and hospital stay and to answer your questions.