Our National Consultation Service team is based in the Department of Internal Medicine at the Cleveland Clinic Main Campus in Cleveland, Ohio. The team evaluates patients and offers comprehensive, coordinated, and personalized care in collaboration with other Cleveland Clinic physicians.
Call us locally at 216.444.5665 or toll-free at 800.223.2273 ext. 45665 for more information or to schedule an appointment.
Whether you have complex, chronic or co-existing health problems that require extra attention, we are here to help you. The National Consultation Service will streamline your access to care to get you back home quickly.
Before your Visit»
- When you call our call center you will be scheduled with a registration appointment. This is not an office visit. This encounter will allow us to send you a health questionnaire electronically.
- Once you received the questionnaire in your MyChart account, please fill it out and return to us promptly.
- The information you provide will be used to plan the consultations and other appointments so that these are done in a timely manner.
To make the most of your visit, please use the secure electronic MyChart system to communicate your needs to your care team. This will be explained further when you call us.
Review of Medical Records»
- To enhance the value of your visit with the physician, we ask that you bring records that are most relevant to the reasons for your visit.
- These records should include laboratory results, radiology /imaging studies such as CT or MRI scans and ultrasound, heart tests(such as echocardiogram, stress test) and any other special studies that seem important for us to review such as endoscopy, surgery reports or neurological tests. Please try and arrange these records in chronological order and separate them by medical specialty, labs, radiology tests, etc.
- If you have seen a number of physicians, it is helpful to have the notes of the last one or two office visits or a report from the physician. Extensive emergency room and hospital admission records are usually not needed. A hospital discharge summary is usually more useful. It is often useful to have copies of the actual images on a CD, particularly if there were abnormalities. If you can, please try and limit the number if records you bring to about 50 pages so that the physician san review them at the visit and return them to you.
- Upon review of your case our provider may ask you to bring additional records in advance.
During your Cleveland Clinic Visit»
- You will be introduced to your internal medicine physician for an initial extended consultation.
- You will typically be referred to other physicians within Cleveland Clinic based on information we receive when planning your visit. These consultations can be adjusted when you are seen in person, if needed.
- A second visit to your Internal medicine physician is recommended after your other Cleveland Clinic consultations, when possible. This “wrap up” visit provides the opportunity to bring together the results of consultations and special tests and provide a plan moving forward.
- Sometimes it is not possible to complete all assessments in one visit. A return visit may be necessary.
- Please note that visit is not intended to establish yourself with a primary care specialist. We are here to assist you with a comprehensive assessment of your diagnosis and to provide a clearer path to improving your health and wellness. If you need a primary care physician for ongoing care, please advise us when you call.
After your Visit»
- A summary of your visit with recommendations will be provided at the end of your wrap–up visit or sent to you and your physician if you wish.
- We strongly encourage using MyChart. This provides electronic communication through a secure service. MyChart provides access to your medical records including visit notes and tests and allows your physicians can communicate with you directly, saving time and effort.
- It is often a good plan to have a visit with your primary care doctor after you leave our consultation services to review the report and recommendations.
The National Consultation Service works closely with Medical Concierge, a full-service department that ensures that out-of-state visitors have the best possible travel experiences. They assist our patients who require external support with travel assistance with arranging airline reservations and hotel accommodations, including reservations to hotels located on Cleveland Clinic main campus.
Cleveland Clinic offers parking, lodging and transportation options on and near the main campus of Cleveland Clinic.
Cleveland Clinic is located about 30 minutes from Cleveland Hopkins International Airport and about 20 minutes from Burke Lakefront Airport, an executive airport for smaller planes and jets.
For your National Consultation service appointment, please proceed to the first floor of the G building to desk G10 (Marked G on the Map). Find directions and a map below:
You also may request directions and a map by calling Patient Global Services locally at 216.445.5580 or toll-free at 800.223.2273, ext. 55580.
Whether your patients have complex, chronic or co-existing health problems that require extra attention, we have services to streamline their access to Cleveland Clinic specialists.
When you refer a patient to Cleveland Clinic’s National Consultation Service, you can be assured that:
- Our consultative medicine nurse will contact your patient to review their concerns in detail prior to their visit.
- One of our consultative medicine internists will examine your patient and coordinate care.
- You can follow your patient’s progress online. You can log into DrConnect, a free, secure, online tool that streamlines communication between you and Cleveland Clinic staff.
- In addition, a summary of your patient’s visit will be sent directly to you, including all test results and a recommended treatment plan.
To refer a patient to the National Consultation Service, please call us locally at 216.444.5665; or toll-free at 800.223.2273 ext. 45665.