Our mission
Keeping patients connected to the highest quality care as they make the transition from the hospital to home or a post-acute care facility is part of Cleveland Clinic’s innovative approach to value-based care. When patients make the transition, Cleveland Clinic is at their side the whole way. Through our Center for Connected Care, we provide a full continuum of care so that patients can recover from illnesses or injuries in the very best location for their individual needs.
Each day, our center’s 500 caregivers from home and transitional care provide services for 12,000 patients. Our multispecialty team includes home care, hospice, mobile primary-care physician group practice, home infusion pharmacy, home respiratory therapy, skilled nursing facilities (SNF), home palliative medicine and emerging transitional care programs. Keeping our patients independent and functioning as safely as possible is our goal. Rest assured we are here for you and your family.
Our vision
Striving to build innovative approaches for bridging the post-acute continuum of care and become the world’s leader in transitional care experience and outcomes.
Core values
- We believe in SERVICE: Put Patients First.
- We believe in QUALITY: Provide the right care to the right patient at the right time in the place where they want to receive care.
- We believe in TEAMWORK: Partner with Cleveland Clinic hospitals, institutes, and the patient-centered medical home.
- We believe in INNOVATION: Build sustainable community-based healthcare teams of the future, positioned to excel in value-based healthcare.
- We believe in COMPASSION: When patients transition from Cleveland Clinic hospitals to home or facilities, Cleveland Clinic will remain at their side.
Requesting Cleveland Clinic home care services
Although anyone may request home care services, all services must be ordered by a physician.
The initial request for home care services begins with a phone call to 216.444.HOME (4663) or toll-free 800.263.0403 from a patient, physician or family member. Our staff can be reached 24 hours a day, seven days a week.
You do not have to be in the hospital to request home care services. Patients at home or those being cared for in an outpatient setting, such as the emergency room or ambulatory clinics, may also be appropriate candidates for home care services.
Paying for care
Medicare, Medicaid and most major insurance companies cover most home care services. For your convenience, our staff will contact your insurance carrier to determine exact coverage.