What is the purpose of this pre-hire assessment?
Cleveland Clinic partnered with SHL to create a custom assessment to determine applicants’ fit with Cleveland Clinic’s culture and values. This new assessment became effective January 16, 2012. To identify the best applicant for a position, it is important to look at an individual’s work performance, experience, and behavioral characteristics. The combination of all three provides a comprehensive view of each applicant and allows for an informed decision during the selection process. The assessment assists in predicting on-the-job performance in a role.
What’s the difference between an assessment and a test?
There is no difference between an assessment and a test. The terms assessment and test are used interchangeably in the process.
Will my application be considered if I do not take the assessment?
No, all external applicants are required to take the assessment/test as part of their application process. Applicants who do not complete the test within 10 calendar days of completing the application will not be considered for that position.
Do I have to take the assessment?
External applicants who do not take the assessment will not be considered for the job which they applied. In order to move forward in the application process, you must complete the assessment assigned to the position within 10 calendar days of completing the application.
How long do I have to take the assessment?
You must take the assessment within 10 days of completing your application. If you do not complete the test within this time period, your application will be closed.
How long does the assessment take to complete?
The assessment can be completed in approximately 15 minutes. The time is based on the average time an applicant takes on the assessment. There are no timed sections.
If I apply to multiple jobs, will I have to retake the same assessment multiple times?
If you are applying for the same job in different departments or locations, your results are applied to each application.
Will I get the results of my assessment?
No, assessment results are not released to applicants. They are held confidential by Cleveland Clinic. Applicants are told only whether they meet or do not meet the requirements for a position.
Do all applicants take the assessment?
Employees in Canada, CCAD (Abu Dhabi), and Medina Hospital are not required to complete a pre-hire assessment. At this time internal applicants do not take the assessment. We are able to utilize performance appraisals and internal references for assessment needs.
What if I don’t have an e-mail account?
You may sign up for a free account at the GMail™, Yahoo®, or Hotmail™ web addresses. Please note that we have no association with your chosen e-mail provider, nor do we endorse any provider. You need to have a valid email address for communication from Staffing & Recruitment.
Need access to a computer?
Computers are available at Human Resources offices at every community hospital and Main Campus.
Cleveland Clinic Hospitals
- Euclid Hospital, 18901 Lake Shore Blvd., Euclid, OH 44119
- Fairview Hospital, 18101 Lorain Ave., Cleveland, OH 44111
- Hillcrest Hospital, 6780 Mayfield Road, Mayfield Heights, OH 44124
- Lakewood Hospital, 14519 Detroit Ave., Lakewood, OH 44107
- Lutheran Hospital, 1730 W. 25th St., Cleveland, OH 44113
- Main Campus, 9500 Euclid Avenue, Basement JJ Garage, Cleveland, OH 44195
- Marymount Hospital, 12300 McCracken Road, Garfield Heights, OH 44125
- South Pointe Hospital, 20000 Harvard Road, Warrensville Heights, OH 44122
The public library is another location in which to take the assessment. In addition, applicants can go to one of the two Employment Connections offices during their business hours. The addresses to those locations are:
1020 Bolivar Road
Cleveland, OH 44115
11699 Brookpark Rd.
Parma, OH 44130
Do I need to complete the entire assessment at one time?
You can complete one section of the assessment at a time and log back in anytime within the 10 day window to complete the remaining sections. You will receive a Session ID number and web address in the beginning of the assessment (see sample below) and through email from “select2perform” with directions in order to log back into the system at a later time, similar to the sample below. Please check your spam folder.
Who do I contact if I have technical problems while I am testing?
Call SHL Technical Support between 8 a.m. – 8 p.m. ET Monday-Friday:
Or e-mail: firstname.lastname@example.org
What are the system requirements?
Window Internet Explorer 6.0 or higher or Firefox 2.0 or higher. Please ensure your pop-up blocker is turned off.