Global Patient Services

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For more than 90 years, the medical professionals at the Cleveland Clinic have provided world class healthcare for people around the world. Cleveland Clinic has been consistently ranked as a top hospital in the United States, including recognition as the #1 heart hospital in the United States for the last 17 years by U.S. News & World Report.

Global Patient Services provides a seamless referral resource to help you access over 1,800 Cleveland Clinic specialists, surgeons and allied professionals. This service provides you with the opportunity to explore the many advanced procedures and medical technologies available at our Cleveland Clinic facilities in the United States in Cleveland, Ohio and Weston, Florida.

Ideal for

Canadians exploring medical care outside of Canada, within the Cleveland Clinic network.

Benefits

  • One-call-care to ensure you are referred to the right clinical professional for your needs and booked successively with other clinicians when seeing more than one
  • Access to modern, advanced procedures as part of the larger Cleveland Clinic network
  • Preparation of an estimated cost of services prior to your departure
  • Verification of your insurance prior to your arrival

Highlights

  • Complimentary referral and concierge services
  • Services include securing travel arrangements, living accommodations and assisting with clinical and specialist consultation appointments

Coverage

Patients are responsible for the cost of medical care, travel, and hotel expenses.

Program Details

Our global patient services team will help with the following services before, during and after your visit:

Before

  • Scheduling medical appointments
  • Confirming and scheduling airline reservations
  • Making hotel or housing arrangements in Cleveland
  • Arranging ground transportation from the airport and securing car rentals
  • Collecting an initial deposit for scheduling purposes and estimating the cost of services

During

  • Providing a Patient Service Specialist for medical appointments
  • Assisting with hospital admissions and follow-up doctor visits
  • Ensuring patients understand instructions from physicians
  • Arranging leisure activities for the family
  • Estimating the cost of services and collecting payment for services rendered
  • Collecting any additional deposits as needed or applicable deductibles for scheduled medical services

After

  • Helping obtain copies of medical reports/films after consultations are completed
  • Facilitating communication with Cleveland Clinic physicians