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Global Patient Services

For more than 90 years, the medical professionals at the Cleveland Clinic have provided world class healthcare for people around the world. Cleveland Clinic has been consistently ranked as a top hospital in the United States, including recognition as the #1 heart hospital in the United States for the last 19 years by U.S. News & World Report.

Global Patient Services provides a seamless referral resource to help you access over 2,800 Cleveland Clinic specialists, surgeons and allied professionals. This service provides you with the opportunity to explore the many advanced procedures and medical technologies available at our facilities in Cleveland, Ohio.

Ideal for

Canadians exploring medical care outside of Canada, within the Cleveland Clinic network.

Benefits

  • A Cleveland Clinic Canada nurse is available to listen to your situation, answer your questions and provide you with the best options available at Cleveland Clinic
  • Each patient will be assigned a Patient Services Coordinator who will provide assistance from start to finish.
  • One-call-care to ensure you are referred to the right clinical professional for your needs and booked successively with other clinicians when seeing more than one
  • Access to modern, advanced procedures as part of the larger Cleveland Clinic network
  • Preparation of an estimated cost of services prior to your departure
  • Verification of your insurance prior to your arrival

Highlights

  • Complimentary referral and concierge services
  • Services include securing travel arrangements, living accommodations and assisting with clinical and specialist consultation appointments

Coverage

Patients are responsible for the cost of medical care, travel, and hotel expenses.

Program Details

If you choose to travel to Cleveland, Ohio for care, Global Patient Services can assist you with the following:

Before

  • Assign you a personal Patient Services Coordinator who will assist you with your appointments and concierge needs.
  • Schedule medical appointments
  • Confirm airline reservations
  • Arrange for hotel and car rental if necessary
  • Provide ground transportation from the airport
  • Estimate cost of healthcare services
  • Assist with financial and billing arrangements

During

  • Have your Patient Services Coordinator accompany you at the hospital and be there for your medical appointments
  • Provide an interpreter for language assistance
  • Assist with hospital admissions and follow-up medical visits
  • Ensure you understand instructions from your physicians
  • Provide information on local activities for your family
  • Update costs estimates of services
  • Assist with finances and billing
  • Assist with online access to MyChart, your electronic medical record

After

  • Help obtain copies of medical reports/films after consultations are completed
  • Assist with prescription requests
  • Facilitate communication with Cleveland Clinic physicians if further information is needed
  • Assist with finances and billing

Their goal is to make your trip as pleasant as possible. Each patient will be assigned a Patient Services Coordinator who will assist you from start to finish.