What is diversity?
Diversity encompasses qualities in three categories:
- Human (race, gender, sexual orientation, ethnicity, age)
- Cultural (language, religion, class, ethics, values)
- Systems (organizational role and function, geographic location, organizational culture)
Why is diversity important at Cleveland Clinic?
Diversity plays a key role at Cleveland Clinic as well as all healthcare organizations because it affects interactions between employees and the patients and families served.
As a global healthcare provider and the largest employer in Northeast Ohio, diversity is an inherent aspect of interaction with patients, employees and the community.
What is the purpose of the Office of Diversity?
The Office of Diversity & Inclusion provides strategic leadership for creating an inclusive organizational culture of patients, employees, business partners and the community. Initiatives focus on workforce demographics, education, pipeline development, economic development, economic initiatives/supplier diversity and cultural competency learning.
How do we work to advance diversity at Cleveland Clinic?
Our efforts address diversity through:
- Education: Cultural competency training enables us to better serve and relate to our increasingly diverse patient population and to each other. Our cultural competency skill development increases knowledge, improves employee-to-employee communication and impacts patient care.
- Inclusion: Diversity councils and Employee Resource Groups work to raise awareness and support Cleveland Clinic's employees, our community partners and patients we serve. They create growth opportunities to best serve our system, employees, patients and families.
- Representation: Recruitment and staff development efforts ensure that staff and employees at all levels represent the communities we serve and our global reach.
- Suppliers: Organizing our business process to promote minority participation reflective of the diverse business community will enhance economic growth in the communities we serve.
How has the Office of Diversity & Inclusion been recognized?
The Office of Diversity & Inclusion at Cleveland Clinic has been recognized by various organizations for its work in promoting diversity:
Rated 'Best in Class' for Supplier Diversity from Commission on Inclusion
Cleveland Clinic is among eight organizations that were recognized in 2006 and 2008 by the Commission on Economic Inclusion as "Best in Class" for progress in building and maintaining diverse organizations in Greater Cleveland.
The commission’s 100 member companies – which include University Hospitals, The MetroHealth System and Lake Hospital System – were eligible for the awards, which were given to one for-profit organization and one nonprofit organization in each of four categories; Cleveland Clinic was recognized in the area of supplier diversity.
Selections were made based on preliminary results of the 2006 Greater Cleveland Employers Survey on Diversity, as well as follow-up inquiries.
In 2006, Cleveland Clinic spent $81 million dollars with minority suppliers in Northeast Ohio. Our hospitals have a vested interest in the economic well-being of Cleveland because it is the community we serve. Our commitment to supplier diversity is based on a strategic premise of increasing and aiding economic growth in Cleveland and the Greater Cleveland region.
Consistently Rated 'Above Average' for Supplier Diversity from DiversityInc. Magazine
The DiversityInc. Top 50 competition rates organizations based on a detailed, analytic survey of more than 200 questions.
The overall intent is not just to track metrics but to draw an accurate picture of a company's culture. For ratings in the “Supplier Diversity” category, an assessment is completed based on the following:
- An organization’s percentage of procurement budget spent with suppliers owned by blacks, Latinos, Asians, American Indians, women, LGBTA people and people with disabilities
- Whether supplier-diversity numbers are audited and have third-party certification
- Whether companies include supplier diversity in their requests for proposals (RFPs)
- Whether organizations mentor suppliers and offer them financial assistance
Received Tubbs-Jones Economic Impact Award
Cleveland Clinic received the 2007 Tubbs-Jones Economic Impact Award from the Consortium of African American Organizations (CAAO) in Northeast Ohio on May 4, 2007.
It honors Cleveland Clinic's commitment to providing economic opportunities to the black community, taking into consideration the following:
- Business contracts
- Business referrals
- Pro bono work
- Charitable giving
"We’re honored to receive this award, as diversity is integral to our success as an organization," says Cleveland Clinic CEO and President Delos Cosgrove, MD.
"Building an inclusive culture goes a long way toward providing patients with world-class healthcare and being a good community citizen," he adds.
In 2006, Cleveland Clinic worked with more than 56 black vendors, spending $44.4 million among these suppliers and facility and construction vendors. Cleveland Clinic also sponsored more than 13 Northeast Ohio black organizations last year.
Message from Leadership
A Message from Delos M. Cosgrove, MD, CEO and President
Cleveland Clinic is proud to provide outstanding healthcare services to patients and families from a global community. Our goal is to give every patient the best outcome and experience. Diversity, inclusion and cultural competence are critical to our mission. As serving leaders, we are committed to the health and economic vitality of our region.
Our mantra is "Patients First". We provide a welcoming environment to patients and caregivers of all races, ages, genders, nationalities, religions and sexual orientations, without regard for disability or veteran status. By striving to meet the needs of our patients, their families and our employees, we encompass all the aspects of diversity at Cleveland Clinic that are a necessary component of our world-class care.
Le Joyce Naylor, executive director of the Office of Diversity & Inclusion, and her team provide strategic leadership in the creation and facilitation of programs and initiatives that support, compliment and enhance our mission to the community and in the establishment of a culturally competent workforce.
Cleveland Clinic will continue to strengthen its commitment to diversity in coming years. We have much to celebrate and many challenges. We look forward to your continuing support in our endeavors.
Delos M. Cosgrove, MD
CEO and President
A Message from Le Joyce Naylor, Executive Director
Our Office is responsible for creating the enterprise's diversity and inclusion strategy.
At Cleveland Clinic, we regard all 43,000 caregivers in our organization as the stewards of diversity.
We are a global healthcare leader that builds initiatives in education, pipeline development, supplier diversity, cultural competency and around changing demographics. We openly engage with diverse groups and seek multicultural experiences with stakeholders to reflect the patients and communities we serve.
Through our Resource Groups, Diversity Councils and other enterprisewide employee networks, Cleveland Clinic proudly honors diversity in all its forms. By embracing our differences and similarities in race, gender, age, class, disability, ethnicity, religion, sexual orientation, family life and diverse ideologies, we better understand human dimensions as we put "Patients First."
Le Joyce Naylor
Diversity & Inclusion
Cleveland Clinic's Office of Diversity & Inclusion co-sponsors various events through the year on an annual basis. These events include:
Tu Familia, Su Salud; Your Family, Their Health: Dialogues
These health dialogues are sponsored by the Office of Diversity and Cleveland Clinic SALUD Hispanic/Latino Employee Resource Group in an effort to impact health engagement with our community with health topics of interest in the Hispanic community.
Martin Luther King Jr. Holiday Celebration
Co-sponsored event between the Office of Diversity & Inclusion and Community Relations.
Minority Men's Health Fair
Office of Diversity & Inclusion participates at the Minority Men's Health Fair. All attendees were eligible for participation in 30 free preventative health screenings and physician advisements.
Office of Diversity & Inclusion coordinates the Health & Wellness Pavilion at the Diversity Walk. Each year, approximately 1,500 participants are expected.
Community Advisory Panels
These panels are a collaboration between the Office of Diversity & Inclusion and Community Relations. The goal of the panels is to have an external group of ambassadors that work with our Division. Twenty participants are recruited to attend the panels. The panels meet quarterly and in collaboration with Pam Holmes, Senior Director, Community Outreach.
Call the Office of Diversity Inclusion at 216.445.7323
We're here to answer your questions.
Le Joyce Naylor
Executive Director, Diversity and Inclusion
- James Barron
- Angela Eichelberger
- Diana Gueits
- Yentil Rawlinson
- Donna Skurzak
Send Mail to the Office of Diversity Inclusion
Office of Diversity Inclusion
9500 Euclid Avenue, UA20
Cleveland, Ohio 44195
Contact the Office of Diversity Inclusion
We want to hear from you.
- Email: firstname.lastname@example.org
Visit the Office of Diversity Inclusion
The Office of Diversity Inclusion is located in the UA Building, the turn-of-the-century Foundation House.